I had phoned through to the Waikanae Travelex before driving 55kms. My queries were throughly explained and the currency in denominations I needed to purchase were on hand and offered to put on hold... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Staff were very good explaining usage and the advantages of using the card. Very handy card to use when overseas! Travelex sure made our card use easy. Plus topping up thru the app is very straightfor... See more
Company replied
Ordered foreign currency and was informed when I could collect it. Travelex true to their word! An outstanding experience for the working professional who can't often get time off work to do the thing... See more
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Easy to use website. Easy to collect from store. Everything went as expected. One downside is there are no collection spots in Hawke’s bag so had to drive to Taupo to collect my cash. Cash cam... See more
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Company details
Written by the company
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, and much more.
Leading the World in Foreign Exchange
Written by the company
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Contact info
Level 14, 19 Victoria Street, Auckland, 1010, Auckland, New Zealand
- 0800666391
- retailcscaust.nz@travelex.com
- travelex.co.nz
4.5
Excellent
4k reviews
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Easy
Easy online purchase, friendly staff to carry out transaction of money on collection
3 July 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
Being greeted on arrival was great
Being greeted on arrival was great. However I had pre-ordered my currency, and had to wait in que for 45 minutes to collect it, as other people were ordering at time of visit. I think if there was an express service, for people who have ordered on line, just there for pick up, it would be a much nicer experience.
3 July 2026
Reply from Travelex NZ
Thanks for your feedback. We’re glad to hear some of your experience went well, but we’re sorry it wasn’t perfect. We’re always working to improve, so we appreciate you bringing the issues to our attention. Safe travels! Kind regards, Online Support Team.
good experience
It's been a good experience but I've noticed i may have this wrong but I can't use a bank account to transfer money into travelex only cards. Is this correct. My apologies if I'm wrong. Otherwise very happy with it.
2 July 2026
Reply from Travelex NZ
Thanks for your feedback. We’re glad to hear some of your experience went well, but we’re sorry it wasn’t perfect. We’re always working to improve, so we appreciate you bringing the issues to our attention. Safe travels! Kind regards, Online Support Team.
Convenient Travelex Card
I have now used my Travelex Card in 3 countries. I have found it a very convenient way to use money overseas and being able to load my card prior to travel and then transfer from one country's currency to another to be very convenient. I also save on bank fees.
25 June 2026
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Reliable and you can count on the app…
Reliable and you can count on the app when travelling overseas
2 July 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
Ordered foreign currency and they performed. was…
Ordered foreign currency and was informed when I could collect it. Travelex true to their word! An outstanding experience for the working professional who can't often get time off work to do the things that need to be done. Thank you for the clear communication. Oh and the guy who works in the Hamilton office is cute too.
30 June 2026
Reply from Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Great customer service
I had phoned through to the Waikanae Travelex before driving 55kms. My queries were throughly explained and the currency in denominations I needed to purchase were on hand and offered to put on hold until my arrival.
Naomi was very pleasant, friendly and kindly assisted and resolved an error I had made.
I would definitely use this Travelex branch again because of her service.
6 July 2026
Unprompted review
Reply from Travelex NZ
Hello! Your lovely feedback about Naomi has truly brightened our day. They’re a valued member of our team, and it’s wonderful to hear they made your experience so enjoyable. Rest assured; your kind words will be shared with them. Thanks again, and we hope to see you soon. Kind regards, Online Support Team.
Have been using the services of Travelex
Have been using the services of Travelex for several years for card and FX.
I appreciate the security measures online when topping up your card. Ordering cash and collecting at the airport is great,
Love the staff at Sylvia Park, they go out of their way to ensure i have the notes I requested.
1 July 2026
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Easy to use
Thanks for making it easy to obtain foreign currency even when we dont live in a big city.
25 June 2026
Reply from Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
Easy to do transaction online
Easy to do transaction online, pick up also easy. Great service thank you
1 July 2026
Reply from Travelex NZ
Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!
Process for ordering is easy and the…
Process for ordering is easy and the follow up to advise me when funds are available is convenient.
28 May 2026
Reply from Travelex NZ
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
Using my Travelex card in Australia was…
Using my Travelex card in Australia was easy to top up and accessible in all retailers. I highly recommend this card when travelling internationally.
30 June 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
Reply from Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
The service was excellent and I got…
The service was excellent and I got updates about my order and when and where to pick it up and ordering on line was easy
30 June 2026
Reply from Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Exchange was very straight forward
Exchange was very straight forward, great customer service.
30 June 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
Straight forward transaction
Easy to pay online and order ready when I arrived to collect
30 June 2026
Reply from Travelex NZ
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
The team at the Lambton Quay in…
The team at the Lambton Quay in Wellington were accommodating to get my money ready on time and super friendly.
30 June 2026
Reply from Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
All went well,
All went well, easy to order, items correct, staff were knowledgeable and friendly...keep the cash going!! :)
30 June 2026
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
S very easy to order online thou b good…
So very easy to order online thou b good to have an area where u can add any requests eg: crisp clean bills of USD for Combodia. The young lady in Waikanae was very professional and just awesome - she was exerlent.
29 June 2026
Reply from Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team
Easy online order and prompt delivery…
Easy online order and prompt delivery on the day promised.
25 June 2026
Reply from Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
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