Our travel consultant assisted wonderfully in the arrangement of our Fijian getway to 'The Naviti Resort'. With 4 adults and 4 young teenage kids, arranging Interconnecting rooms at 'The Naviti R... See more
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Communication was amazing, very helpful when I had a question. All transfers and planning was well organised, i didnt have to worry about a thing. Smooth booking service and we had a wonderful troub... See more
Company replied
The entire package was exactly as advertised. Travel Online were so easy to deal and communicate with throughout the whole process. The staff were so helpful when we had a slight problem the morning w... See more
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TravelOnline provided exemplary service when I was trying to source accomodation at a particular hotel in Bali. The deal they provided and the added bonuses of transfers made it an easy process. They... See more
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Company details
Written by the company
Established in 1994, TravelOnline is a multi-award winning online travel agent which has grown to become a leader specialising in Australia, New Zealand, Asia and the Pacific. We offer personal service, complete holiday packages and some of the most competitive prices in the market thanks to our major industry partners. We offer the convenience of an online service with the benefit of real people you can talk to. Enjoy the best of both worlds and book with confidence.
Contact info
4.7
Excellent
252 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from TravelOnline
Hi Lisa,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Relaxing family holiday
Wonderful place to stay.
It has everything you need to enjoy a relaxing holiday.
The food options are delicious and the staff are super friendly
31 January 2025
Unprompted review
Reply from TravelOnline
Hi Christine,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Helpful and amazing
Travel online especially Emma understood our holiday needs, requirements and budget. Her recommendations and honest answers to our questions made booking easy, the PayPal pay in 4 helped immensely and the accomodation was awesome.
Thank you we will be using Travelonline again
16 January 2025
Unprompted review
Reply from TravelOnline
Hi Melissa,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to Emma and the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Easy to navigate the website and the…
Easy to navigate the website and the consultant was very helpful
12 January 2025
Unprompted review
Reply from TravelOnline
Hi Susan,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed booking your holiday with us.
Your support and kind words really do go a long way for the team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Very disappointing experience
I recently tried to book a vacation through Travelonline during their Black Friday sales, hoping for a convenient package deal. Despite providing all my details, including payment information, I later found out that my "booking" was just an enquiry. Two days after, I was informed that the room I wanted was no longer available and that the only option was a more expensive room, with the flight cost also having increased.
This experience was incredibly frustrating and misleading. I thought I had secured my vacation, but it turns out I had only made an enquiry. Travelonline should not advertise a booking option if nothing is confirmed at the time of "booking." They didn't even offer to match the original price or reapply the Black Friday discount.
I did receive an email saying, "We understand, and we are sorry for the inconvenience." Well, that's not enough. In the end, I lost the deal on the hotel's website and wasted a lot of time planning. Travelonline's process cost me both time and money. I would not recommend booking through them as they are very misleading.
5 December 2024
Unprompted review
Reply from TravelOnline
Hi Ana,
Thank you for your feedback. Firstly we'd like to apologise for not being able to confirm your booking request and failing to meet your expectations.
Our booking process involves submitting a request, as not all hotels we partner with offer live availability. This means that while most requests are confirmed quickly, availability can change rapidly, especially during high-demand sales events like Black Friday. We appreciate that this can be confusing and are actively working with our suppliers to improve this process.
When we learned that your requested room was no longer available, we offered alternative accommodation, though we recognise that it was more expensive. We always aim to provide the best value possible and deeply regret that we couldn’t meet your original budget.
If you are still considering a holiday, we would be happy to assist you with other available options. Please reach out, and we’ll do our best to create a package that works for you.
Super easy to book with
Super easy to book with. I had no issues. I confirmed everything with the hotel after booking because I'm a bit sus on third party bookings and it all worked out well. We got all of our inclusions so yeah pretty happy.
26 November 2024
Unprompted review
Reply from TravelOnline
Hi Madi,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Our recent stay at Hamilton Island
Everything went well and the trip was very reasonably priced
23 November 2024
Unprompted review
Reply from TravelOnline
Hi Kathy,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Holidays can be affordable
Travel online was super easy to use and great value for the money. Representatives were very responsive when airlines made changes or cancelled our flights. We will be using again
26 October 2024
Unprompted review
Reply from TravelOnline
Hi Leanne,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Fantastic to deal with .
Travel on Line are amazing we have now booked 6 holidays through them and each one has been so smooth .They answer any queries you my have and are just fantastic .What more can I say Travel on Line Brilliant.
26 October 2024
Unprompted review
Reply from TravelOnline
Hi Gayle,
Thank you so much for taking the time to leave a review! We're so glad you've enjoyed your holidays with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
First time using travelonline.com and…
First time using travelonline.com and would not hesitate to use again! Fabulous packages and really good communication…thank you to Lisa
27 October 2024
Unprompted review
Reply from TravelOnline
Hi Karen,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Great Service
The service provided was responsive, efficient, knowledgeable and friendly. Nothing was too much trouble for the Travel Online team.
30 September 2024
Unprompted review
Reply from TravelOnline
Hi SAF,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Great to deal with
Communication was very good and vouchers issued with all the details on it.
5 September 2024
Unprompted review
Reply from TravelOnline
Hi Trish,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Communication great, good package deal and booking correct and seamless
The communication was great and very timely, and the team were so helpful with any additions we wanted to make to our package. From our initial quotes and the many follow up questions we had right through to arriving we had no issues. The booking system and payment method was easy. Travel vouchers came with as per our package and our ferry transfers and resort bookings were all in order when we got there. Thank you Travelonline.
14 August 2024
Unprompted review
Reply from TravelOnline
Hi Nic,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Very easy booking process
Very easy booking process. Everytime we have used Travel Online our holidays have gone off like clockwork. Highy recommend
10 August 2024
Unprompted review
Reply from TravelOnline
Hi Louise,
Thank you so much for taking the time to leave a review! We're so glad you've enjoyed your holidays with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Best travel place to book your holydays
Best travel place to book your holidays, with competitive prices, good and timely communications
30 July 2024
Unprompted review
Reply from TravelOnline
Hi Oscar,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Great service, nice people. Great Holiday.
All of my questions and concerns were handled in a professional, friendly and courteous manner, I never felt a bother particularly when my friend pulled out at the last minute and I had to bring in another person. This was handled in a very efficient manner.
23 July 2024
Unprompted review
Reply from TravelOnline
Hi Lorraine,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Reassuring communication and helpful…
Reassuring communication and helpful recommendations
22 July 2024
Unprompted review
Reply from TravelOnline
Hi Alfred,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
We booked an accommodation package…
We booked an accommodation package special including two private transfers and a tour in Phuket. It made our holiday so easy. They were prompt, professional and well priced. You can even call and speak to a real person! 😉😊 I would definitely use them again.
4 July 2024
Unprompted review
Reply from TravelOnline
Hi Carolyn,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Phuket holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Well organised and everything was…
Well organised and everything was perfect.
Our stay in Bali was excellent.
25 June 2024
Unprompted review
Reply from TravelOnline
Hello,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Bali holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Happy travels
Always have a great holiday when booking through Travelonline excellent service, great communication always helpful when needing help with booking tours, accommodation and transportation.. We have been booking our holidays with them for years and would highly recommend to all sorts of travellers.
4 June 2024
Unprompted review
Reply from TravelOnline
Hi Sharon,
Thank you so much for taking the time to leave a review! We're so glad you've enjoyed your holidays with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
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