Our travel consultant assisted wonderfully in the arrangement of our Fijian getway to 'The Naviti Resort'. With 4 adults and 4 young teenage kids, arranging Interconnecting rooms at 'The Naviti R... See more
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Communication was amazing, very helpful when I had a question. All transfers and planning was well organised, i didnt have to worry about a thing. Smooth booking service and we had a wonderful troub... See more
Company replied
The entire package was exactly as advertised. Travel Online were so easy to deal and communicate with throughout the whole process. The staff were so helpful when we had a slight problem the morning w... See more
Company replied
TravelOnline provided exemplary service when I was trying to source accomodation at a particular hotel in Bali. The deal they provided and the added bonuses of transfers made it an easy process. They... See more
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Company details
Written by the company
Established in 1994, TravelOnline is a multi-award winning online travel agent which has grown to become a leader specialising in Australia, New Zealand, Asia and the Pacific. We offer personal service, complete holiday packages and some of the most competitive prices in the market thanks to our major industry partners. We offer the convenience of an online service with the benefit of real people you can talk to. Enjoy the best of both worlds and book with confidence.
Contact info
4.7
Excellent
252 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Best experience with TravelOnline
Best experience with TravelOnline. Stress free and easy to do will 1000% go through TravelOnline again
18 October 2025
Unprompted review
Reply from TravelOnline
Hi Bianca,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Super prompt service
Super prompt service
Loved the ability to modify/change dates etc without speaking to someone n going back n forth. All done with a few clicks of a button
19 September 2025
Unprompted review
Reply from TravelOnline
Hi Travis,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Used TravelOnline for our recent…
Used TravelOnline for our recent holiday to Fiji and were very pleased with the organisation and communication from purchase to return from the trip! They were able to organise us some lovely little bonuses too that made our holiday special.
18 September 2025
Unprompted review
Reply from TravelOnline
Hi Melanie,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Fiji holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Great value
Great value, customer service and incredibly easy to book
11 September 2025
Unprompted review
Reply from TravelOnline
Hi EH,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
"Natasha and the other consultant were…"Natasha and the other consultant were incredibly helpful throughout the holidays. Even when our flights were changed at the last minute.
"Natasha and the other consultant were incredibly helpful throughout the holidays. Even when our flights were changed at the last minute, they supported us promptly and efficiently. In every situation, their assistance was reliable and reassuring. Truly excellent service!"
10 September 2025
Unprompted review
Reply from TravelOnline
Hi Daljit,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to Natasha and the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Travel Online offered a great value for…
Travel Online offered a great value for money holiday package for us in Fiji. I will certainly be using them again and also recommending them to other people.
10 September 2025
Unprompted review
Reply from TravelOnline
Hi Jenny,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Fiji holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Always efficient service
Always efficient service and never have any issues. Always ready to help and get a lot of bang for your buck!
28 August 2025
Unprompted review
Reply from TravelOnline
Hi Faye,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Travel online - the best there is
We used travel online for the first time and it was so refreshing having everything just work the way they say it will . So easy to use and the best prices there are . Thank you so much
31 August 2025
Unprompted review
Reply from TravelOnline
Hi Aaron,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Highly Recommend This Fantastic Travel Agent!
We highly recommend Travel Online for their professionalism and dedication. we are beyond grateful for their expertise and support. Gave us a great Holiday value for money.
3 September 2025
Unprompted review
Reply from TravelOnline
Hi John,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
I had a fantastic experience with Emma
I had a fantastic experience with TravelOnline! The service was excellent—very knowledgeable, helpful, and incredibly responsive throughout the entire process. It made planning my trip so much easier and stress-free. I’ll definitely be using TravelOnline again for my future travel needs. Highly recommended!
18 January 2025
Unprompted review
Reply from TravelOnline
Hi Hannah,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to Emma and the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Reply from TravelOnline
Hi Susan,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Another amazing adventure with TravelOnline
TravelOnline is without question the most ideal company to book your travel with! From start to finish the experience is seamless with great communication the whole way! Our recent trip to Nusa Dua was amazing, the hotel was sublime and the package inclusions were excellent and we can’t wait to see where we head off too next! Thanks TravelOnline team, you were excellent!!
29 July 2025
Unprompted review
Reply from TravelOnline
Hi,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Bali holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Very happy with my consultant
Very happy with my consultant, Natasha. Very quick to answer my questions. Everything worked out perfectly. Always wary booking travel and accommodation on line, but couldn’t fault travelonline. Had no hassles. Would recommend.
15 June 2025
Unprompted review
Reply from TravelOnline
Hi Kandy,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to Natasha and the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
You were good to work with and made it…
You were good to work with and made it all easy
12 May 2025
Unprompted review
Reply from TravelOnline
Hi Monica,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Super responsive to questions- all time…
Super responsive to questions- all time of the day or night!
The cost was outstanding.
I will certainly use them again.
7 June 2025
Unprompted review
Reply from TravelOnline
Hi BR,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
The whole booking process was so easy…
The whole booking process was so easy and the staff especially Emma were just fabulous. I have never been overseas before and I thought it would be very overwhelming booking a holiday. Emma made it so easy.
Thanks again Emma.!
24 May 2025
Unprompted review
Reply from TravelOnline
Hi Leonie,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to Emma and the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Excellent company
This service is ideal for those seeking a worry-free experience that’s great value.
All the free extras made our holiday very enjoyable.
27 May 2025
Unprompted review
Reply from TravelOnline
Hi Angela,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Great Service
Excellent service. All information is up to date couldn't be better
1 April 2025
Unprompted review
Reply from TravelOnline
Hi Lyn,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to Kirsty and the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Friendly and helpful, great deals
Lisa was very friendly and helpful, especially when we had to change travel dates due to cyclone Alfred. Nothing was an issue, and also the package deal was great value - the best we could find. 100% recommend.
15 March 2025
Unprompted review
Reply from TravelOnline
Hi Kimberley,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us, despite Cyclone Alfred throwing you a curveball.
Your support and kind words really do go a long way and I look forward to passing on the positive feedback to Lisa and the team, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Honoring Prices as Advertised
Honoring Prices as Advertised - No they dont.........
Really dissappointed when questioned their promotion on line and wanting further clarification of prices. Told there was an error from their "Promotion" Department and they wont honor what was advertised!
Wont ever be booking with this lot again......... what ever happen to the slogan "Customer Always Right"!
19 February 2025
Unprompted review
Reply from TravelOnline
Hi Linda,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We always strive to ensure our promotions are clear and accurate, and we regret any confusion regarding advertised pricing.
We would like to investigate this further to understand what went wrong and see if we are able to honour the offer you are referring to. Please send us a private message with any reference numbers you have, or the email address that you used to communicate with us, and we will escalate this with a manager to investigate.
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