TravelOnline Reviews 

252
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Our travel consultant assisted wonderfully in the arrangement of our Fijian getway to 'The Naviti Resort'. With 4 adults and 4 young teenage kids, arranging Interconnecting rooms at 'The Naviti R... See more

Company replied

Rated 5 out of 5 stars

Communication was amazing, very helpful when I had a question. All transfers and planning was well organised, i didnt have to worry about a thing. Smooth booking service and we had a wonderful troub... See more

Company replied

Rated 5 out of 5 stars

The entire package was exactly as advertised. Travel Online were so easy to deal and communicate with throughout the whole process. The staff were so helpful when we had a slight problem the morning w... See more

Company replied

Rated 5 out of 5 stars

TravelOnline provided exemplary service when I was trying to source accomodation at a particular hotel in Bali. The deal they provided and the added bonuses of transfers made it an easy process. They... See more

Company replied

Company details

  1. Travel agent

Written by the company

Established in 1994, TravelOnline is a multi-award winning online travel agent which has grown to become a leader specialising in Australia, New Zealand, Asia and the Pacific. We offer personal service, complete holiday packages and some of the most competitive prices in the market thanks to our major industry partners. We offer the convenience of an online service with the benefit of real people you can talk to. Enjoy the best of both worlds and book with confidence.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

252 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(252)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Stress Free Fiji

Our first overseas holiday as a family since COVID. We always book ourselves but this time we booked through Travel Online. The package we booked for Fiji was great value. Communication was always thorough. Any questions were answered quickly. It was a stress free process, which I loved. Our accommodation was great and they even upgraded us (5 adults) to a suite. I would definately recommend booking through Travel Online.

9 December 2023
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Michelle,

Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.

Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

Rated 5 out of 5 stars

Travelonline provides excellent service…

Travelonline provides excellent service and the best holiday deals ! We chose Beyond Karon Resort through Travelonline because it was a great deal and the resort provided all our essential requirements.
Beyond Karon resort is an absolute beachfront, boutique resort with a lovely pool , restaurant and walking distance to the centre of the town.
We thoroughly enjoyed our stay and look forward to booking our next holiday with Travelonline.

I

4 January 2024
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Effie,

Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Phuket holiday with us.

Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

Rated 5 out of 5 stars

Would definitely recommend Travelonline

We used TravelOnline to book our recent holiday to Radisson Blu Resort on Denarau Island in Fiji. Everything from the initial booking and deposit to the private transfers and check-in at the resort went off without a hitch. An added touch was the shoulder bags presented as gifts to the ladies in our party as we prepared to transfer to Radisson Blu from Nadi Airport. We would definitely recommend TravelOnline's services, and will have no hesitation in utilising them for future holiday bookings that we make.

22 November 2023
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Darryl,

Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Fiji holiday with us.

Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

Rated 5 out of 5 stars

Travelonline l could not fault them

Travelonline l could not fault them. right down to the last detail airline tickets,boat trips, accomodation would certainly recommend them, all papperwork tickets spot on

26 November 2023
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Leonard,

Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.

Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

Rated 5 out of 5 stars

The hotels and flights are great prices

The hotels and flights are great prices
The staff will go out of their way to help
As I have used this company for all my holidays in the past year and every hotel flight was just amazing from Bali to Thailand as I tried two different hotels in Bali from Hardrock for big family holiday then Bali gardens for holiday for two
Thailand for a quick break at diamond cliff resort amazing
They are 5star company to work with as we have booked again for two trips next year they are my go to first

19 November 2023
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Kay,

Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Bali and Thailand holidays with us.

Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

Rated 5 out of 5 stars

Great Variety of destinations at great prices and value

This is our 2nd time using TravelOnline. Great Variety of destinations at great prices and value. We have enjoyed both holidays and had very clear and concise information to help assist our travelling and stays at the resorts. They are easy to contact, friendly and helpful to ensure your travelling experience is stress free. Great value for money that I couldn't beat when doing some independent research on the same destinations and costs. So will be using them again and again.

24 November 2023
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Eloise,

Thank you so much for taking the time to leave a review! We're so glad you've enjoyed your holidays with us.

Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

Rated 5 out of 5 stars

Very easy and trouble free booking

Very easy and trouble free booking for our holiday. Everything was emailed on time and clearly detailed. We are looking forward to dealing with Travel Online soon.

14 November 2023
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Terrence,

Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.

Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

Rated 5 out of 5 stars

Everything was planed to perfection.we…

Everything was planed to perfection.we had a no worry holiday.From start to finish.

16 November 2023
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Peter,

Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.

Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

Rated 5 out of 5 stars

5 Star Travel Consultants

I always use Travel On Line when I book my stays at Crown in Perth. The rates they offer are usually the cheapest. The travel consultants are very helpful and prompt to answer all enquires. Thank you for fabulous service again ☺️☺️

18 November 2023
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Rekha,

Thank you so much for taking the time to leave a review! We're so glad you've enjoyed your Crown stays with us.

Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

Rated 5 out of 5 stars

Great communication didn’t have to…

Great communication didn’t have to chase anything was very organised which made our family prepared for our holiday!

12 November 2023
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Courtney,

Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.

Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

Rated 5 out of 5 stars

Great company!

Great company, very helpful ,informative, professional, good communication. A company you really can trust for your holday needs .

6 November 2023
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Rikki,

Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.

Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

Rated 5 out of 5 stars

Wonderful service, reliable and trustworthy

TravelOnline are a great way to go if you want competitive pricing without having to do it all yourself. They reply quickly and efficiently. I have used them several times before and would thoroughly recommend them to anyone planning a holiday in the locations they specialise in.

9 November 2023
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Maree,

Thank you so much for taking the time to leave a review! We're so glad you've enjoyed your holidays with us.

Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

Rated 5 out of 5 stars

Super easy to book

Super easy to book, helpful consultants and a great price!

8 November 2023
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Shona,

Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.

Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

Rated 5 out of 5 stars

Great service

Great service. Answered my questions very quickly.

1 November 2023
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Diane,

Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.

Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

Rated 5 out of 5 stars

Thailand Holiday

All travel went smoothly accommodation was perfect made for a great holiday in Thailand. Looking forward to next trip

2 November 2023
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Doug,

Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Thailand holiday with us.

Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

Rated 5 out of 5 stars

Exceeded expectations

Travel online was a smooth booking process, easy and simple. Our whole holiday was booked, planned and went to plan. We had inclusions added in, like VIP Finns recreation beach which was exceptional. Travel online provided private transfers to and from the airport, a free tote bag which was practical and used our whole holiday. Our hotel was exceptional. The flights were well planned. Great holiday and booking process. From payment to flying home.

24 October 2023
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Tammie,

Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Bali holiday with us.

Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

Rated 5 out of 5 stars

Very happy with our experiences

We have booked 2 trips through TravelOnline now. The first one was supposed to be our honeymoon to Vanuatu in April 2020 so you can imagine what happened. They were really good with keeping me updated even though it must have been chaos for them. We used our credits for a trip to Daydream 2 years later without issue. And our most recent trip to Thailand was phenomenal. Everything was seamless and we had an absolute blast, for such a great price. We wouldn't hesitate to use them again.

21 October 2023
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Megan,

Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holidays with us.

We're so sorry to hear that your honeymoon was impacted by Covid but we're so glad to hear you were still able to enjoy a trip to Daydream and we really appreciate your patience and kindness.

Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

Rated 5 out of 5 stars

First timers

First time we have used these guys and we will be doing so again. everthing was so easy and as expected. Highly recommend them

21 October 2023
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Cheryl,

Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.

Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

Rated 5 out of 5 stars

I would travel with Travel Online again

Travel Online offer great packages. They have quick response times to queries and offer great bonuses included in the package. I would travel with them again. We also received a cool beach bag on arrival at our destination.

21 October 2023
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Jane,

Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.

Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

Rated 5 out of 5 stars

The package that we booked through TravelOnline - 5 Days at the Sofitel in Fiji

The package that we booked through TravelOnline had inclusions which made our stay into a wonderful relaxing holiday. We had never been to Fiji before and the FJD daily allowance, plus the spa experience was just brilliant. The transfers to and from the airport were seamless, and whereever we went the people were very friendly and obliging. I thoroughly recommend this package, and I would also like to commend Lisa Scull from TravelOnline who organised our trip so efficiently.

20 October 2023
Unprompted review
TravelOnline logo

Reply from TravelOnline

Hi Alan & Bernadette,

Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Fiji holiday with us.

Your support and kind words really do go a long way and I look forward to passing on the positive feedback to Lisa and the team, they will really appreciate it.

We look forward to booking your next holiday and hope to hear from you soon!

Kind regards from all the team at TravelOnline

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