Our travel consultant assisted wonderfully in the arrangement of our Fijian getway to 'The Naviti Resort'. With 4 adults and 4 young teenage kids, arranging Interconnecting rooms at 'The Naviti R... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Communication was amazing, very helpful when I had a question. All transfers and planning was well organised, i didnt have to worry about a thing. Smooth booking service and we had a wonderful troub... See more
Company replied
The entire package was exactly as advertised. Travel Online were so easy to deal and communicate with throughout the whole process. The staff were so helpful when we had a slight problem the morning w... See more
Company replied
TravelOnline provided exemplary service when I was trying to source accomodation at a particular hotel in Bali. The deal they provided and the added bonuses of transfers made it an easy process. They... See more
Company replied
Company details
Written by the company
Established in 1994, TravelOnline is a multi-award winning online travel agent which has grown to become a leader specialising in Australia, New Zealand, Asia and the Pacific. We offer personal service, complete holiday packages and some of the most competitive prices in the market thanks to our major industry partners. We offer the convenience of an online service with the benefit of real people you can talk to. Enjoy the best of both worlds and book with confidence.
Contact info
4.7
Excellent
252 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Melia Resort at Bali was just…
The Melia Resort at Bali was just fantastic and a beautiful resort catering for everyhing you could possibly want on a holiday. I chose the "all-inclusive package" which included all food and beverages. Eating at the five, 5* restaurant every night did put some weight on, but it was well worth it. Being able to choose from a vast variety of beer, wine, spirits and cocktails, any time you wanted was terrific. Paid one fee up front (which was very reasonable) and didn't have to watch the wallet thereafter.
21 October 2023
Unprompted review
Reply from TravelOnline
Hi Michael,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Bali holiday with us and took full advantage of the all-inclusive offer.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
I worried it was a scam but found a priceless gem insteadl…
I found our package randomly in social media, i was dubious cause it seemed too good to be true. As i desperately needed a break we decided to take the chance and give it a go. They were fantastic. It was simple to book, great communication around how it would all work, given little reminders and the vouchers, every little detail was managed by travelonline. It was so simple and stress free. The hotel was stunning, tthe drivers were prompt and professional. I didnt have to worry about a thing and I loved every minute of my trip. Thank you so much!!!
20 October 2023
Unprompted review
Reply from TravelOnline
Hi Suzi,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
TravelOnline Amazing Deals, Awesome Locations & Excellent Service!
TravelOnline service, prices, deals and transfer services are AMAZING! I would highly recommend this company for all your travels!
12 October 2023
Unprompted review
Reply from TravelOnline
Hi Kylie,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Very efficient booking process
Very efficient booking process, and the itinerary documentation was easy to understand.
14 October 2023
Unprompted review
Reply from TravelOnline
Hi Mark,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Great value deals from this company
Great value deals from this company, always book my Fiji experience through Travelonline, cannot rate them high enough.
20 October 2023
Unprompted review
Reply from TravelOnline
Hi Dolan,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Fiji holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
These are the holidaymakers EVERYONE…
These are the holidaymakers EVERYONE NEEDS TO KNOW! Great service, quality and affordability. Everything stated in package was on the money and amazing to experience! You won't regret using TravelOnline!
16 October 2023
Unprompted review
Reply from TravelOnline
Hello,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Absolutely fabulous to deal with
Absolutely fabulous to deal with, very helpful and easy process.
12 October 2023
Unprompted review
Reply from TravelOnline
Hi Karen,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Unbeatable deals
Unbeatable deals, fantastic communication, easy to navigate bookings, extremely pleased we booked with travelonline!
7 October 2023
Unprompted review
Reply from TravelOnline
Hi Tiffany,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Wedding on Hamilton Island
TravelOnline made the entire process simple. From the accommodation, to the complimentary Sunset Cruise to the flight booking. We are novices at arranging this kind of thing, so all the staff made it simple and stress free. Great Service. Thank you.
19 October 2023
Unprompted review
Reply from TravelOnline
Hi Mario,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Hamilton Island holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Great price on holiday packages
Always book our holidays through travel online.Quick and easy to deal with and they have some great prices on packages.
4 October 2023
Unprompted review
Reply from TravelOnline
Hi Sue,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Travel Online were very helpful with…
Travel Online were very helpful with the whole process from providing quotes to the booking. My only recommendation would be to improve availability when customers want to speak over the phone. Having said that, a consultant would always return my calls the next day and resolve any issues or queries. I would definitely recommend Travel Online to my friends and family and I will definitely use the services of Travel Online again for future holidays.
11 June 2023
Unprompted review
Reply from TravelOnline
Hi Eleonora,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
We valued the support and help from…
We valued the support and help from TravelOnline. Every detail was planned and flexibility was helpful for us.
The Havannah certainly provided a place of tranquillity and peace and we were looked after by the staff at all times.
27 September 2023
Unprompted review
Reply from TravelOnline
Hi Janelle,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your Vanuatu holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Excellent communication
Excellent communication throughout our experience.
29 September 2023
Unprompted review
Reply from TravelOnline
Hi Nick,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Excellent Service
Prompt, professional and efficient service - highly recommend.
22 September 2023
Unprompted review
Reply from TravelOnline
Hi Charlene,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
No fuss overseas holiday.
No fuss overseas holiday.
Allowed stress free holiday knowing that everything was organised - flights, transfers, accomodation including full board.
I confirmed separately with our accomodation. Met at the airport for 2.5-3hr drive to accomodation, and then picked up to return to airport.
So easy - will use again!
28 September 2023
Unprompted review
Reply from TravelOnline
Hi Mel,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Fantastic
Reliable, easy, no complaints. We had a fantastic holiday.
29 September 2023
Unprompted review
Reply from TravelOnline
Hi Sofie,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Seamless service with excellent…
Seamless service with excellent followup.
28 September 2023
Unprompted review
Reply from TravelOnline
Hi Tracy,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
Great choice of hotel
Great choice of hotel. Great central location. Good food. Friendly staff. Good value packages
14 September 2023
Unprompted review
Reply from TravelOnline
Hi Andrew,
Thank you so much for taking the time to leave a review! We're so glad you enjoyed your holiday with us.
Your support and kind words really do go a long way for our team and I look forward to passing on the positive feedback, they will really appreciate it.
We look forward to booking your next holiday and hope to hear from you soon!
Kind regards from all the team at TravelOnline
incorrect name issued on ticket NOW my cost - Dishonest
Travel online are charging me for a name change on our tickets as they have said that I did not include my sons last name when booking. his name has two middle names, so when filling out all the information on line when transmitted over to the agent from the website it has not accounted for the two middle names and added a middle name as a last name and now they are telling me I didnt add his last name as this is how is it came to us so you need to pay extra now to have it changed or as quoted (quote was cut and paste from a direct email) " You are welcome to do what you feel is necessary, but if we don’t correct your son’s name, he will not be allowed to board the plane" he is 6 so what we just leave him behind - so so helpful. Just ask them, not there issue - not a system error .... No I just forgot my sons last name apparently. Even though I called them to bring the Error to there attention, still my fault and I just forgot my sons last name and you need to pay extra now - yep of course I always book my son in for all we do via his 1st and 2 middles names, BECAUSE I just clearly forget his/our last name - silly me right.
COMPANY DISHONEST AND WITH NO ACCOUNTABILITY
*** your data transfers has issues so I would say unfortunately you don’t take your data seriously- whilst on holidays at the moment and reading your reply to my husband only to have a guess pool side make comment she too has had issues with your company and site. And like myself you then imposed she had been rude and threatening… we all like cheap holidays, but cheap and nasty thanks but no thanks *** but thank you for your feed back :)
11 July 2023
Unprompted review
Reply from TravelOnline
Hi Payge,
Thank you for you feedback.
I can see our Reservations Manager has already emailed you extensively in regards to this issue.
Unfortunately Malindo Air charges a $150 fee to make any name changes once a ticket has been issued.
Our system issued the ticket for your son based on the data that was submitted in the booking form. As an online company, we take the accuracy and security of our data very seriously. Once submitted, this data cannot be changed or manipulated. I believe you were provided with screenshots of our data record for your booking.
We are not suggesting that you forgot his last name, however we have had customers in the past who experienced a similar issue due to auto-complete pre-filling some of the fields.
We understand that this is frustrating however the airline has fees and policies in place which, as the on selling agent, we must abide by.
If we are unable to make the name change due to non-payment, your son will be denied boarding and you will be forced to pay higher fees once at the airport. Our aim is to avoid any further inconvenience or additional fees for you.
We understand this is disappointing and not the outcome you were hoping for however this is our final position on the matter.
Crook ! Thief ! Liar !
This travel agency refuse to refund a cancelled flight due to the strike from air controllers in France, in September 2022. They make you believe to manage the situation, pretexting that they are still waiting the refund from the air company, but the air company already paid them a month after the event !
16 September 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.