Your motor, belt and bracket were a perfect fit. So glad that our 20 plus year old Proform treadmill had replacement parts available through your company. You guys were great with customer support and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tech was okay Kevin was the best support rep the others acted as if I was imposing their time I appreciate that you have solution to make an otherwise dead treadmill alive again Lastly the... See more
Company replied
Horrible customer service. The part sent was wrong, my machine wouldn’t even turn on after installation. The components were completely different from the original part. I reached out to customer serv... See more
Company replied
Jim at Treadmill Doctor is the man! All questions that I had were answered quickly and correctly, and he could not have been more helpful throughout the whole process of replacing our treadmill walkin... See more
Company replied
Company details
Written by the company
Treadmill Doctor is your source for treadmill and elliptical parts. Check out our treadmill reviews, elliptical reviews, repair parts, and more! We have thousands of treadmill parts as well as elliptical parts, exercise bike parts, and various machine maintenance accessories!
Contact info
Kansas Street 1333, 38106, Memphis, United States
- 800-750-4766
- doc@treadmilldoctor.com
- treadmilldoctor.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
wife's treadmill quit working
wife's treadmill quit working. I figured it was a control board but wasn't sure so I called and talked to a tech. I described the problem ordered the part - it arrived 2 days later in the afternoon. Instructions were simple to follow but i didn't really need them.
My only question was the existing (old) control board has a plug for a ground wire mounted to the frame of the unit. New one didn't.
I did have to reverse the wires for the incline motor. Motor speed was accurate with no adjustment needed.
All in all it took me about 1/2 hour to do everything.
I will say I'm somewhat mechanically inclined so I'm not afraid to tackle things like this. But basically you take the cover off the motor area. Take 2 screws loose that mound the board to the unit. Then it's a matter of unplugging 1 set of wires and installing on the new board - 1 set at a time.
It may have gone a little faster because I had a 4 year old helping me and when it came time to plug in and test - he kept his fingers crossed (must have worked). now my wife can get back on that horse and start walking again. (I walk outside).
TY Treadmill doctor. Very good experience.

Reply from Treadmill Doctor
Service was good but part not available
Mike was nice but the treadmill repair kit didn’t work for my machine. I’m still waiting for my money to be returned after 3 weeks of sending back the kit.

Reply from Treadmill Doctor
Y’all were very knowledgeable website…
Y’all were very knowledgeable website was very easy to operate around and when I picked it up from the warehouse in downtown Memphis the lady was super nice.

Reply from Treadmill Doctor
Found a drive motor for my treadmill…
Found a drive motor for my treadmill that no one else had in stock at a great price. Delivery was in 2 days.

Reply from Treadmill Doctor
Great online customer service
Great online customer service! Ordered 2 belts for different treadmills both fit perfectly thank you I will be back for more

Reply from Treadmill Doctor

Reply from Treadmill Doctor

Reply from Treadmill Doctor
Had exactly what I needed
Had exactly what I needed. Gave fast friendly service and delivery in the rollers for my Eliptical. Great job! Thanks Treamill Doctor!!

Reply from Treadmill Doctor
Great customer service
Great customer service and feedback. But still didn’t resolve the issue.

Reply from Treadmill Doctor
Helped fix my mistake
Staff was very accommodating. Helped me when I ordered the wrong size belt and kept me informed all the way through the process even with a few hiccups.

Reply from Treadmill Doctor
Treadmill Doctor sent me the wrong part…
Treadmill Doctor sent me the wrong part - I sent them an email about this and have not heard back!

Reply from Treadmill Doctor
Great customer service
Wrong item was sent. They quickly acknowledged the error and sent the correct material with no extra charge or fuss. A great operation to seal with

Reply from Treadmill Doctor
They forgot to ship at first
They forgot to ship at first. Then when I called they were very helpful and shipped it next day air at no cost. Parts worked perfectly!! Highly recommend!!

Reply from Treadmill Doctor
The replacement part worked fine
The replacement part worked fine. My issue is that instead of paying a one time fee for the part, it was chopped into several payments which makes no sense.

Reply from Treadmill Doctor
The Purchase was programed to be…
The Purchase was programed to be delivered in one week and it was delivered in one and a half month.

Reply from Treadmill Doctor

Reply from Treadmill Doctor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







