Treadmill Doctor Reviews 

3,447
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Your motor, belt and bracket were a perfect fit. So glad that our 20 plus year old Proform treadmill had replacement parts available through your company. You guys were great with customer support and... See more

Rated 3 out of 5 stars

Tech was okay Kevin was the best support rep the others acted as if I was imposing their time I appreciate that you have solution to make an otherwise dead treadmill alive again Lastly the... See more

Company replied

Rated 1 out of 5 stars

Horrible customer service. The part sent was wrong, my machine wouldn’t even turn on after installation. The components were completely different from the original part. I reached out to customer serv... See more

Company replied

Rated 5 out of 5 stars

Jim at Treadmill Doctor is the man! All questions that I had were answered quickly and correctly, and he could not have been more helpful throughout the whole process of replacing our treadmill walkin... See more

Company replied

Company details

  1. Sporting Goods Shop

Written by the company

Treadmill Doctor is your source for treadmill and elliptical parts. Check out our treadmill reviews, elliptical reviews, repair parts, and more! We have thousands of treadmill parts as well as elliptical parts, exercise bike parts, and various machine maintenance accessories!


Contact info

3.8

Great

TrustScore 4 out of 5

3k reviews

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3.8

All reviews

(3,447)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

wife's treadmill quit working

wife's treadmill quit working. I figured it was a control board but wasn't sure so I called and talked to a tech. I described the problem ordered the part - it arrived 2 days later in the afternoon. Instructions were simple to follow but i didn't really need them.

My only question was the existing (old) control board has a plug for a ground wire mounted to the frame of the unit. New one didn't.

I did have to reverse the wires for the incline motor. Motor speed was accurate with no adjustment needed.

All in all it took me about 1/2 hour to do everything.

I will say I'm somewhat mechanically inclined so I'm not afraid to tackle things like this. But basically you take the cover off the motor area. Take 2 screws loose that mound the board to the unit. Then it's a matter of unplugging 1 set of wires and installing on the new board - 1 set at a time.

It may have gone a little faster because I had a 4 year old helping me and when it came time to plug in and test - he kept his fingers crossed (must have worked). now my wife can get back on that horse and start walking again. (I walk outside).

TY Treadmill doctor. Very good experience.

25 August 2022
Unprompted review
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Reply from Treadmill Doctor

Thank you for sharing your journey with us!
Kudos on the install and helpful partner!
We appreciate your order and your 5-star review!

Rated 1 out of 5 stars

Service was good but part not available

Mike was nice but the treadmill repair kit didn’t work for my machine. I’m still waiting for my money to be returned after 3 weeks of sending back the kit.

25 August 2022
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Reply from Treadmill Doctor

Thank you for sharing your concerns. Your return was received and has been refunded. It is a shame it was not compatible!

Rated 5 out of 5 stars

Y’all were very knowledgeable website…

Y’all were very knowledgeable website was very easy to operate around and when I picked it up from the warehouse in downtown Memphis the lady was super nice.

25 August 2022
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Reply from Treadmill Doctor

Great to hear! Thank you for your 5-star review!

Rated 5 out of 5 stars

Great online customer service

Great online customer service! Ordered 2 belts for different treadmills both fit perfectly thank you I will be back for more

25 August 2022
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Reply from Treadmill Doctor

Thank you for your wonderful call-out and your 5-star review!
All repeat business is greatly appreciated!

Rated 4 out of 5 stars

Treadmill

I had an issue on the size and I was able to get assistance.

25 August 2022
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Reply from Treadmill Doctor

Thank you for your positive review!

Rated 5 out of 5 stars

Treadmill drs!!!

They are always so helpful and ship your part out so fast!

24 August 2022
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Reply from Treadmill Doctor

We appreciate your stellar words and 5-star review!

Rated 5 out of 5 stars

Had exactly what I needed

Had exactly what I needed. Gave fast friendly service and delivery in the rollers for my Eliptical. Great job! Thanks Treamill Doctor!!

24 August 2022
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Reply from Treadmill Doctor

You are most welcome! Thank you for your 5-star review!

Rated 3 out of 5 stars

Great customer service

Great customer service and feedback. But still didn’t resolve the issue.

24 August 2022
Treadmill Doctor logo

Reply from Treadmill Doctor

Thank you for sharing your concerns. If the belt is not the issue then it could be electrical. There are quite a few tests you can do - check out https://www.treadmilldoctor.com/electrical-problems

Rated 5 out of 5 stars

Helped fix my mistake

Staff was very accommodating. Helped me when I ordered the wrong size belt and kept me informed all the way through the process even with a few hiccups.

24 August 2022
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Reply from Treadmill Doctor

Glad to hear all is well! We appreciate your patience and your 5-star review!

Rated 5 out of 5 stars

Great customer service

Wrong item was sent. They quickly acknowledged the error and sent the correct material with no extra charge or fuss. A great operation to seal with

23 August 2022
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Reply from Treadmill Doctor

Thank you for your 5-star review!

Rated 5 out of 5 stars

They forgot to ship at first

They forgot to ship at first. Then when I called they were very helpful and shipped it next day air at no cost. Parts worked perfectly!! Highly recommend!!

23 August 2022
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Reply from Treadmill Doctor

Thank you for your 5-stars!

Rated 5 out of 5 stars

Great advice

Great advice, suggested fix was successful.

22 August 2022
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Reply from Treadmill Doctor

Awesome news! Thank you for your 5-star review!

Rated 1 out of 5 stars

The replacement part worked fine

The replacement part worked fine. My issue is that instead of paying a one time fee for the part, it was chopped into several payments which makes no sense.

22 August 2022
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Reply from Treadmill Doctor

Thank you for sharing your concerns.
The payment choice is left to the customer.
Several payments over time means the "Afterpay" link was chosen when you checked out of your order.

Rated 2 out of 5 stars

The Purchase was programed to be…

The Purchase was programed to be delivered in one week and it was delivered in one and a half month.

22 August 2022
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Reply from Treadmill Doctor

Hello and thank you for sharing your concerns.
The carrier lost your package and our wonderful customer service team stepped right up once you communicated your issue to us. International deliveries can be tricky at times.

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