Your motor, belt and bracket were a perfect fit. So glad that our 20 plus year old Proform treadmill had replacement parts available through your company. You guys were great with customer support and... See more
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Tech was okay Kevin was the best support rep the others acted as if I was imposing their time I appreciate that you have solution to make an otherwise dead treadmill alive again Lastly the... See more
Company replied
Horrible customer service. The part sent was wrong, my machine wouldn’t even turn on after installation. The components were completely different from the original part. I reached out to customer serv... See more
Company replied
Jim at Treadmill Doctor is the man! All questions that I had were answered quickly and correctly, and he could not have been more helpful throughout the whole process of replacing our treadmill walkin... See more
Company replied
Company details
Written by the company
Treadmill Doctor is your source for treadmill and elliptical parts. Check out our treadmill reviews, elliptical reviews, repair parts, and more! We have thousands of treadmill parts as well as elliptical parts, exercise bike parts, and various machine maintenance accessories!
Contact info
Kansas Street 1333, 38106, Memphis, United States
- 800-750-4766
- doc@treadmilldoctor.com
- treadmilldoctor.com
3.8
Great
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Treadmill Doctor
Thank you for your 5-star review!
Item was shipped as quickly and…
Item was shipped as quickly and received as ordered. As it turned out, I did not need the part so they sent a return authorization, and credited my account. I would definitely use them again!
21 August 2022
Reply from Treadmill Doctor
Glad your machine is working and all is well! We appreciate your 5-star review!
Great service
I previously sent a bad review about this company in error, thinking it was my original treadmill manufacturer. I'm sorry. Here is what I really think about Treadmilldoctor.com:
I gave them my serial number. They told me what belt I needed. I got it in about 2 days. Great service. Better price than the original manufacturer.
20 August 2022
Reply from Treadmill Doctor
Thank you for sharing your concerns.
Our records show you ordered (1) item on 7/22/22, we shipped 7/22/22, and carrier delivered on 7/26/22.
No other order for you exists in our database.
Good price and fast shipping on a hard…
Good price and fast shipping on a hard to find part for my Precor treadmill. Thank you
19 August 2022
Reply from Treadmill Doctor
You are most welcome! Thank you for your 5-star review!
Reply from Treadmill Doctor
Great to hear! Thank you for your 5-star review!
Ordered a part that was backordered
Ordered a part that was backordered. It arrived within 15 days of ordering it. I thought it would be months. It was packaged very well and it was exactly as described. I would definitely order from them again.
19 August 2022
Reply from Treadmill Doctor
We appreciate return business and word of mouth rocks totally!
Thank you for sharing and for your 5-star review!
Reply from Treadmill Doctor
Thank you for your 5-star review!
Reply from Treadmill Doctor
Thank you for your call-out and your 5-star review!
Great customer service
The treadmill walking belt I ordered last year started to break in about sixth month. I contacted treadmill doctor by email with photos. Jojie, the customer service representative, helped me resolve the problem promptly. I received a replacement belt in a few days. Although I have to replace the belt again, I’m happy for the service. Thank you, Jojie!
18 August 2022
Reply from Treadmill Doctor
Thank you for your 5-star review!
Order was delivered in a timely manner
Order was delivered in a timely manner. Agent was knowledgeable about part needed.
Keep up the excellent work
18 August 2022
Reply from Treadmill Doctor
Thank you for the stellar review! We appreciate your order and your 5-stars!
Wonderful service
Wonderful service, fast and efficient. Did just what he said he would do.
18 August 2022
Reply from Treadmill Doctor
We like to follow through! Thank you for your 5-star review!
Reply from Treadmill Doctor
Great to hear! Thank you for your 5-star review!
How to fix L2 problem
Kevin was of immense help to me in being able to effectively diagnose my issue (lower control board) and getting the parts and being able to test it and get it working. All good. Kevin is great!
17 August 2022
Reply from Treadmill Doctor
Thank you for your words of praise and your 5-star review!
Jimmy V is amazing
Jimmy V is amazing. Very knowledgeable and polite. Shipping is super fast and economical.
17 August 2022
Reply from Treadmill Doctor
Awesome call-out! Thank you for your 5-star review!
Thank you!!
Seamless transaction and super prompt delivery. Product was EXACTLY what I needed and just as advertised/described. Thank you!!!!
17 August 2022
Reply from Treadmill Doctor
You are welcome! We appreciate your order and your 5-star review!
Reply from Treadmill Doctor
Great to hear! Thank you for your 5-star review!
Reply from Treadmill Doctor
Nice to know! Thank you for your 5-star review!
The service was fast
The service was fast, friendly and helpful. When I had an issue due to my treadmill, it was quickly resolved.
15 August 2022
Reply from Treadmill Doctor
Wonderful news! Thank you for your order and for your 5-star review!
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