The Penthouse By Trotters Reviews 

567
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention the outstanding service and note that the team is extremely welcoming, friendly, and professional from start to finish. Reviewers appreciate the deep knowledge shared by staff members, who patiently guide buyers without any pressure. Consumers also discuss the impressive selection of luxury timepieces and jewelry, describing the purchasing environment as relaxed and enjoyable. Buyers frequently talk about the seamless online and in-store processes, noting helpful communication and prompt size adjustments that ensure a perfect fit. People find great value in these personalized touches, making it a trusted destination for special gifts.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently welcoming,... See more

Product

Reviewers highlight positive aspects of product quality, describing watches and jewelry as genuine, mint, and... See more

Service

Customers consistently note positive experiences with service, describing the overall process as seamless,... See more

User experience

Customers consistently report positive experiences with user experience, highlighting seamless and... See more

Customer service

People report positive experiences with customer service, noting that staff members are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Traded one of my watches in today for a new one, and ended up getting my mum a pair of diamond earrings whilst I was there as the quality was amazing 😍 wouldn’t go anywhere else for my jewellery an... See more

Rated 5 out of 5 stars

The guys at Trotters are a pleasure to deal with. Nothing was too much trouble for Louie who patiently advised us on watch choices resulting in us purchasing two. After this I found mine to become tig... See more

Rated 5 out of 5 stars

A special thank you to Trotters and the whole team, every member were an absolute pleasure to speak to and deal with, from messages to face to face conversations it truly felt like a long withstanding... See more

Rated 5 out of 5 stars

I was contacted a few hour's after placing my order on line, by a very polite member of staff to confirm my details, and had a short chat about my purchase and it's condition. The package arrived... See more


Company details

  1. #32 of 109 best companies in Jeweller
  2. #18 of 87 best companies in Jewellery Designer
  3. #35 of 131 best companies in Watch shop

Written by the company

Celebrating 30 years in the game we are proud to launch our new luxury showroom “THE PENTHOUSE” in the city of London. Taking the original small east end store to a whole new level, we are known for our range of unique custom made diamond pieces and high end luxury watches. We have a vast collection of jewellery from rings, pendants, chains and more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

567 reviews

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4.9

All reviews

(567)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best in town

Great guy serving me, believe it was lorenzo ? But all the blokes were cool made you feel comfortable knew there stuff so all in all brilliant I will be going Back for further purchases

14 November 2025
Rated 5 out of 5 stars

Great experience

Great experience, beautiful watch and happy with the price. Purchased online and posted next day recorded. Highly recommended

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Unbelievable service from the team

Unbelievable service from the team, would highly recommend to anyone looking to anyone looking to make a purchase, whether that be a watch like myself or anything else. Such a smooth process from start to finish and free next day delivery. All my communication was done via WhatsApp which suited me perfectly due to geographical location and busy schedule. The watch arrived in pristine condition as advised it would, I'm looking forward to gifting it to my Wife on Saturday for her Birthday.

Thanks again to the team for making everything so simple.

6 November 2025
Rated 5 out of 5 stars

Proper service, quality watches

Thank you for sorting me out a Rolex Wimbledon for my partners 30th birthday. Brilliant service, rapid responses, great atmosphere up in the penthouse. Sorted me out extra links and the travel case was an absolute touch. I will return!!

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience at Trotters

We visited Trotters to buy my sister’s Rolex, and the experience was fantastic.H was very attentive, genuinely friendly, and took his time to explain everything. As this was my sister’s first time buying a luxury watch, he worked with her budget and made sure we felt comfortable with our choice. The whole experience was smooth, enjoyable, and memorable. Highly recommend Trotters for anyone looking for a personal and trustworthy shopping experience.

20 October 2025
Rated 5 out of 5 stars

Great experience from asking about the…

Great experience from asking about the watch to the day of purchase, really nice and helpful staff, nice relaxed atmosphere. Awesome selection of watches and jewelry and staff is very happy and nice to explain anything they got and differences between diamonds, really worth paying a visit and treat your self to a nice new time piece, be back for sure, thank you for today.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Went to Trotters Jewellers to sell my…

Went to Trotters Jewellers to sell my watch and the process was seamless.
The team are so welcoming and friendly & very and professional. They really look after you there, and I’ll only purchase my watches from these guys!
5 star service as always thank you to the team.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Answered all my questions, adjusted the watch I purchased before sending, shipped out quickly. Would definitely purchase from them again!

21 October 2025
Rated 5 out of 5 stars

Top class

The lads in the shop are boss made you feel really welcome and nothing is to much trouble for them what so ever

See you soon lads 💪🏼

24 October 2025
Unprompted review

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