True North Mortgage Reviews 

4,960
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, professional, and patient throughout the entire process, ensuring that every single question is answered promptly. Many people note that dedicated mortgage agents work tirelessly to secure fantastic rates, guiding buyers smoothly through each step without experiencing any unnecessary stress. Some reviewers were not happy with communication delays and slow response times when dealing with specific staff members during their applications. A few consumers also mentioned frustrating challenges regarding missing details during renewals and extended waiting periods for final approvals from lenders.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that agents are extremely professional, knowledgeable,... See more

Service

Customers consistently note positive experiences with service, highlighting professional, knowledgeable, and... See more

Customer service

Consumers find customer service to be positive, noting that representatives are extremely professional,... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting agents' quick availability... See more

Price

People report positive experiences with price, consistently highlighting great rates that outperform... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Very knowledgeable- Raj Parikh did an outstanding job as our Mortgage Broker. He went above and beyond to help us, doing everything he could to get the best outcome for us. His dedicati... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth a... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,960)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A+ experience with Marcus at True North

I had a fantastic experience working with Marcus Tan at True North. He was responsive, knowledgeable, and made the entire financing process feel smooth and stress-free. He took the time to explain everything clearly, answered my (many) questions at all hours, and found me a great rate. I really appreciated his professionalism and steady communication throughout. Highly recommend!

10 May 2025
True North Mortgage logo

Reply from True North Mortgage

Hi Willow,

Thank you for choosing us for your mortgage needs. It's amazing to hear feedback from our clients. Marcus truly is an outstanding agent. We hope to work with you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

It was a great experience

It was a great experience. I was able to get the best mortgage rate which is very helpful. Considering the amount of time that we have to renew my mortgage we were able to do it. And Im beyond thankful.

1 July 2025
Unprompted review
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Reply from True North Mortgage

Hi Johny,

Thank you for choosing us for your mortgage needs. We're so happy our team ensures you had an excellent experience with us. We love the work we do and appreciate amazing clients like yourself.

Thank you, True North Team

Rated 5 out of 5 stars

Dave church who was my mortgage broker…

Dave church who was my mortgage broker at True North, was very helpful and understanding of my needs. As a first time homebuyer, he explained everything making the process smooth and stress free.

2 June 2025
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Reply from True North Mortgage

Hi Norman,

Thank you so much for your amazing feedback. We're so happy to hear Dave ensured a great experience. We can’t wait to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

I am writing to highly recommend…

I am writing to highly recommend Mortgage Broker Robert Dang of True North Mortgage for anyone like me seeking expert guidance in mortgage refinancing and debt consolidation. Working with Robert Dang TWICE for mortgage has been one of the most positive and impactful financial experiences I’ve had.
From our very first conversation 2021, he approached my situation with professionalism, patience, and a clear commitment to helping me find the best possible rate and seamless process with positive outcome. Refinancing a mortgage can be daunting, especially when coupled with the stress of managing debt, but Robert took the time to understand my financial goals and crafted a refinancing strategy that not only lowered my interest rate and monthly payments, but also consolidated my debt in a way that significantly improved my cash flow and peace of mind. Throughout the process, communication was clear, timely, and always focused on my best interests and goals. Might seems speculating but believe me within a month or so, I am now in a much stronger financial position. I would not hesitate to work with him again in near future and will always recommend him to anyone looking for trusted, knowledgeable mortgage and financial guidance.
Thank you and looking forward to work with you again :-)

1 May 2025
Unprompted review
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Reply from True North Mortgage

Hi Tsering,

Thank you for your feedback. We're glad Robert was able to answer all your questions and concerns and provide such excellent customer service, twice!! We can’t wait to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Exceptional Mortgage Service

I had the pleasure of working with Kanika during my mortgage process, and I can confidently say she made the entire experience smooth, stress-free, and incredibly efficient. From the very first conversation, she was professional, approachable, and extremely knowledgeable.

12 June 2025
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Reply from True North Mortgage

Hi Rahul,

Thank you for choosing us for your mortgage needs. It's amazing to hear feedback from our clients. Kanika truly is an outstanding agent. We hope to work with you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Above and Beyond

I am beyond grateful for everything Jheel Shah did to help me secure the best possible mortgage. From day one, she went above and beyond—working tirelessly, staying on top of every detail, and never giving up until I had the absolute best deal in hand.

Her knowledge, dedication, and persistence were truly exceptional. She made what could have been a stressful and overwhelming process feel manageable and even empowering. Every question I had was answered with patience and care, and I always felt like I had someone in my corner fighting for me.

I honestly don’t know how I would’ve gotten through this without her. I’m so thankful for her unwavering support, and I wouldn’t hesitate for a second to recommend Jheel Shah to anyone. If you want someone who genuinely cares and will give it their all, look no further. I can’t say thank you enough.

20 June 2025
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Reply from True North Mortgage

Hi Joanne,

Thank you for your review. We love the work we do, and we truly appreciate hearing from our clients! Jheel works hard to ensure a seamless experience for their clients. We hope to work with you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Tushar Gavali was very professional and…

Tushar Gavali was very professional and helpful. He made the refinance of our mortgage easy and would provide contant updates during a very challenging and complicated process. A great experience.

16 June 2025
Unprompted review
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Reply from True North Mortgage

Hi Bashar,

Thank you for taking the time to share your experience with Tushar! We hope that you are more than happy with our services and never hesitate to call if you have any further questions!

Thank you, True North Team

Rated 5 out of 5 stars

Chris Eigbe was amazing!!!

Chris Eigbe was amazing! He was there every step of the way to help us get the best financing possible. Always available and if it went to voicemail, he would call back within minutes. His service was over the top! I would highly recommend him to friends and family. Thanks again Chris for all your help. You made the experience less stressful. Absolute pleasure connecting with you!!

9 June 2025
Unprompted review
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Reply from True North Mortgage

Hi Linda,

Thank you so much for your amazing feedback. We're so happy to hear Chris ensured a great experience. We can’t wait to hear from you again in the future.

Thank you, TNM Team

Rated 5 out of 5 stars

Ben Skerrett

I recently worked very closely with Mr. Ben Skerrett at True North Mortgage in Calgary. Ben was extremely professional, courteous and knowledgeable. Ben was very helpful and made my experience with True North very good. I would highly recommend Ben to anyone looking for a mortgage.

1 April 2025
Unprompted review
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Reply from True North Mortgage

Hi D'Arcy,

Thank you so much for your amazing feedback. We're so happy to hear Ben ensured a great experience. We can’t wait to hear from you again in the future.

Thank you, TNM Team

Rated 5 out of 5 stars

Personalized service with great prices…

Personalized service with great prices and quick assistance.

2 May 2025
Unprompted review
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Reply from True North Mortgage

Hi Cheri-Lynn,

Thank you so much for your amazing feedback. We're so happy to hear Tushar ensured a great experience. We can’t wait to hear from you again in the future.

Thank you, TNM Team

Rated 5 out of 5 stars

Personalized service

Joyce was my broker and she helped me so much. Knowing that she was an email or text away when I had questions was reassuring.
I actually asked myself once, why is she working weekends, because I would send an email and expect to receive a response on Monday, but to my surprise she would respond. From a mom who has been there and done that. Please do take your weekends off, if you don't legally have to work.
I appreciate your effort in making this happen. I always refer back to True North Mortgage because the experience i had five years ago with Jenna was also top notch. You all are doing a fabulous job and I am grateful.

10 June 2025
Unprompted review
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Reply from True North Mortgage

Hi Tonye,

We are pleased to hear that Joyce went beyond to ensure you had the best experience with us regarding your mortgage needs. We appreciate your kind words and thank you for sharing!

Thank you, TNM Team

Rated 5 out of 5 stars

Amazing help and went above and beyond…

Amazing help and went above and beyond to help with service highly recommend

30 April 2025
Unprompted review
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Reply from True North Mortgage

Hi Randy,

We are pleased to hear that our team went beyond to ensure you had the best experience with us regarding your mortgage needs. We appreciate your kind words and thank you for sharing!

Thank you, TNM Team

Rated 5 out of 5 stars

Jacob D helped us secure a mortgage…

Jacob D helped us secure a mortgage with ease. He was so wonderful to work with, he was clear with communications, quick to respond and always updated and checked in with us. Overall, great experience working with Jacob and his professionalism made the process seamless.

30 May 2025
Unprompted review
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Reply from True North Mortgage

Hi Viki,

We are pleased to hear that Jacob went beyond to ensure you had the best experience with us regarding your mortgage needs. We appreciate your kind words and thank you for sharing!

Thank you, TNM Team

Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with my mortgage broker Mayank during the purchase of my apartment. He was always responsive, thorough, and made the entire process so much easier to navigate. Every time I had a question, he responded quickly and provided clear, detailed information. His guidance and support truly made a difference. I really appreciate his professionalism and would gladly recommend him to anyone looking for mortgage help.

2 June 2025
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Reply from True North Mortgage

Hi Alex,

Thank you for choosing us for your mortgage needs. We're so happy Mayank ensures you had an excellent experience with us. We love the work we do and appreciate amazing clients like yourself.

Thank you, TNM Team

Rated 5 out of 5 stars

Got my first home!

I moved to Canada just two years ago and, as a business owner, I quickly realized that getting approved for a mortgage here can be quite a challenge. I met a few lenders and they only gave me reasons why getting a mortgage was not possible.. until I connected with Tushar Gavali.

From our very first conversation, Tushar was professional, patient, and incredibly knowledgeable. He understood my situation right away and worked tirelessly to find the right solution. Thanks to his guidance and persistence, I was able to secure a mortgage and purchase my first home in Canada.

If you're self-employed or navigating a complex financial situation, I can't recommend Tushar enough. He truly goes above and beyond for his clients.

20 May 2025
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Reply from True North Mortgage

Hi Conrad,

Thank you for your feedback. We're glad Tushar was able to answer all your questions and concerns and provide such excellent customer service. We can’t wait to hear from you again in the future, and welcome to Canada!

Thank you, TNM Team

Rated 5 out of 5 stars

We were Refused by RBC Bank for…

We were Refused by RBC Bank for refinance because I was not working because of an injury , I called True North mortgages and got in contact with Pawan , I explained my situation to him and within 20 minutes he got us approved. Now we don’t have debts anymore and we have peace of mind…We are so thankful for the services that Pawan provided to us….5 Stars to you sir…we even refer our friend to Pawan ….

26 May 2025
Unprompted review
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Reply from True North Mortgage

Hi Luc & Judith,

Thank you for taking the time to share your experience with Pawandeep! We hope that you are more than happy with our services and never hesitate to call if you have any further questions!

Thank you, True North Team

Rated 5 out of 5 stars

Mortgage Switch Process with Sahaban Khan

We went to true north mortgage for mortgage switch and Sahaban Khan helped us to switch our mortgage, his customer service was amazing and he was able to get us a good rate and whole process was stress free and we did not face any pressure or difficulty.

23 May 2025
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Reply from True North Mortgage

Hi Iqra,

Thank you for taking the time to share your experience with Nadeem! We hope that you are more than happy with our services and never hesitate to call if you have any further questions!

Thank you, True North Team

Rated 1 out of 5 stars

STAY FAR AWAY from these people

STAY FAR AWAY from these people! They lie and deceive. Glad I found this out early in the game that they were playing. When I called to look into it they said I had to continue with the guy I first started talking to, WOW, didn't even want to try and fix the situation. I am so glad I went with someone else and I am glad I can let others know how crooked this company is.

19 March 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Tim,

Thank you for your review. At True North Mortgage, we have extremely high standards of providing excellent customer service, and we’re sorry to hear that your experience may not have reflected that. We’d appreciate the opportunity to learn more and make things right.

Please email us at hello@truenorthmortgage.ca with detailed feedback, along with your full name and contact information. This will help us investigate the matter further and ensure we uphold the level of service our clients expect and deserve.

Sincerely, True North Team

Rated 5 out of 5 stars

My dream made real

As a new Canadian, buying my first home was a challenging experience. Sahaban guided me through the process step by step and patiently advocated for my best interests with the Canadian banks, helping me secure a deal that made my dream a reality. Now, I am the proud owner of my own home, which also accommodates my home-based business, and my future looks bright. I am truly grateful for his expertise and support.

16 May 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Jean,

Thank you for your kind words regarding Sahaban. We're thrilled to know they always provide the best customer service and are always communicative and attentive — especially for your first home purchase as a new Canadian (congratulations, by the way). Hope to work with you again in the future!

Thanks, True North Team

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