Do NOT buy from this crooked business. They will charge you knowing they don’t have the inventory to ship your order and good luck getting your money refunded. Terrible business practices from a disho... See more
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See what reviewers are saying
The phone holders reached me in time & the prompt response & despatch is appreciated, but the metal or magnetic circles that adhere to the rear of the phone/phone case, don’t work too well. I have an... See more
Company replied
I love this phone holder as it has a firm hold on my iPhone, however my issue is that it didn't fit onto the airvents in my car. I drive a Holden Combo. Luckily I have another kinda flat horizontal su... See more
Company replied
Product does the job and magnet is good. Minimalist design so its not intrusive. But only sticks to the phone so you have to remove it from the cover, even if plastic. From the heat, the stick pad... See more
Company replied
Company details
Written by the company
“The people who are crazy enough to think they can change the world are the ones who do" Welcome to Tulmox, where every single member of our team follows this motto. Our goal is to make a small step every day towards a better world, and that's why we created this brand.
Contact info
Portugal
- support@tulmox.com
- tulmox.com
2.6
Poor
683 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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Customer service is outstanding.
16 March 2022
Reply from Tulmox
Hey James!
Thank you so much for your purchase and support! We are excited to hear that you are enjoying our products and services! Your satisfaction will always be our first priority!
Great product and very innovative.
16 March 2022
Reply from Tulmox
Hey Majbritt!
We are very happy to hear you are enjoying your order! We appreciate you and your support! We work tirelessly so that our customers have the best experience ever!!
Good product
16 March 2022
Reply from Tulmox
Hey Kursley!
Thank you so much for your purchase and support! We are excited to hear that you are enjoying our products! Your satisfaction will always be our first priority!
Better ones out there
The little disc magnet is too large for my iphone 12 mini and blocks the charging. The magnet on the mount isn't very strong. Would not recommend.
15 March 2022
Reply from Tulmox
Hey Todd!
We are very sorry for the experience you have had with our company and our products. We believe that the issue you are experiencing with your Magnetic Plates was caused by a production defect. We take full responsibility for this issue and would love to provide a resolution. Please let us know if we can send you a free replacement of your magnetic plates along with a free Magno holder.
Reply from Tulmox
Hello Kirklands! We are very sorry for the experience you have had with our company and our products. Please, send an email to support@tulmox.com. We will evaluate your product issue and find the best solution for you. Thank you!
I have ordered from Tulmox before and…
I have ordered from Tulmox before and got a really good quality product, but this time that was not the case. This one doesn't hold my phone as well, and the pads on the clip keep coming off.
9 March 2022
Reply from Tulmox
Hey Francine!
We are very sorry for the experience you have had with our company and our products. We believe that the issue you are experiencing with your Clip Pad was caused by a production defect. We take full responsibility for this issue and would love to provide a resolution. Please let us know if we can send you a free replacement of your Magno holder.
Easy item replacement... Well done Customer service
I had a product sent to me that after some time became faulty. Your team without any hesitation replaced the item and also added a new and upgraded item free of charge. Thanks for that!
8 March 2022
Reply from Tulmox
Hey Vinicius!
Thank you so much for your purchase and support! We are excited to hear that you are enjoying our products and services! Your satisfaction will always be our first priority!
Order never arrived!
I placed an order and it never arrived. I have had poor (if any!) responses from customer service to my requests for assistance. Just promises that my order is “highest probably” blah blah blah. Months and still no refund and no product.
7 March 2022
Reply from Tulmox
Hello Virginia!
We are very sorry for the experience you have had with our company and our products. We apologise for the inconvenience and frustration this has caused. We have issued a full refund of your order per your request. Thank you so much for your cooperation throughout this situation.
Not to be trusted, Car charger no good, terrible customer service
Purchased a magnetic phone holder for my car. It does not hold my phone and does not charge my phone. It does not work as advertised. Have tried to contact the company. After one response asking for pictures I have not been able to get in contact with them again. My emails are now bouncing I feel as though they have blocked my email address. I would like a full refund of the purchase price. DO NOT trust this company and do not purchase anything from them.
7 March 2022
Unprompted review
Reply from Tulmox
Hello Beth! We are very sorry for the experience you have had with our company and our products. Please, send an email to support@tulmox.com. We will evaluate your product issue and find the best solution for you. Thank you!
Doesn't work with iPhone 13 and still no help!
The equipment they sent me does not work for iPhone 13. I have requested an exchange and have not heard back from the company with a solution. I have sent multiple emails and was told someone would get back to me but nothing. It has been several months and still nothing! I am very dissatisfied and would not recommend this company or this product to anyone!
3 March 2022
Reply from Tulmox
Hello Paul! We are very sorry for the experience you have had with our company and our products. Please, send an email to support@tulmox.com. We will evaluate your product issue and find the best solution for you. Thank you!
In Australia
In Australia, your prices are in US Dollars, so when you check out you get quite a surprise when it converts. Be upfront as it "smacks" of a bit trickery. Other than that, delivery, product quality, etc was all good. I'm not sute if I am like most customers, but I don't like surprises. Once I choose to buy, I don't like it when the price suddenly increases dramatically. I know I should have been more aware, but it felt like I had walked into a trap at checkout. I still chose to buy, but it left a bad taste in my mouth.
2 March 2022
Reply from Tulmox
Hey Victor!
Thank you so much for your purchase and support! We apologize if you felt deceived by our prices. We are sorry for the confusion and any inconvenience it may have caused. Please know there is a drop down menu on the website that allows you to see the prices of our products in your desired currency.
We are happy to hear you enjoyed the product and our service otherwise. Thank you so much for your feedback! It will be considered when redesignig of our website. If you have any other issues or concerns, please reach out at support@tulmox.com. We would be glad to help!
Mango phone holder is not a great…
Mango phone holder is not a great holder as the adhesive on the metal doesn’t stick well to my case. It peeled off and got stuck in the holder magnet after first use. I replaced it and same thing happened. Had to add 3m double sided tape to make it work. Later found the same holder selling for $4 (new) on marketplace. I paid $17.
2 March 2022
Reply from Tulmox
Hey Serge!
We are very sorry for the experience you have had with our company and our products. We believe that the issue you are experiencing with your Magnetic Plates was caused by a production defect. We take full responsibility for this issue and would love to provide a resolution. Please let us know if we can send you a free replacement of your magnetic plates along with a free Magno holder.
Magnet is strong
Magnet is strong, but the clip doesn’t perform well if the slats on your vent are vertical…. May perform well with lateral vent slats, I do not know…
25 February 2022
Reply from Tulmox
Hey David!
Thank you for your feedback. The Magno Clip Holder is actually designed for horizontal vents. It is stated in the product description on our website. If you have any other concerns, please reach out to support@tulmox.com. We would be happy to help.
Great product
24 February 2022
Reply from Tulmox
Hey Taylor!
Thank you so much for your feedback! We are so grateful for your purchase and your support! The satisfaction of our customers is always our first priority!!!
Better than initially anticipated
The holder itself was smaller than I thought but made better than anticipated. It comes with multiple stick pads and surprised to see 3M. It works well as long as you follow the directions. It the pad can come off the phone in certain conditions.
24 February 2022
Reply from Tulmox
Hey Steve!
We are very happy to hear you are enjoying your order! We appreciate you and your support! We are so happy our products exceeded your expectations. We work tirelessly so that our customers have the best experience ever!!
Reply from Tulmox
Hello Robert!
We are very sorry for the experience you have had with our company and our products. Please, send an email to support@tulmox.com. We will evaluate your product issue and find the best solution for you. Thank you!
Unhappy with product and Terrible Return Policy
I recently received the tulmox magnetic phone holder and the magnet does not adhere to the back of my phone that well, nor does the holder adhere that well to my dash in my car. I contacted tulmox to inquire about returning my product and they said they needed a video to prove it does not work. Ive never had to go this far to return a product to receive a credit. Had I gotten something similar on Amazon, the return and credit would have been taken care of already.
24 February 2022
Reply from Tulmox
Hello Glen!
Thank you for your feedback! We are very sorry for the experience you have had with our company and our products. We apologize for the inconvenience and frustration this has caused. Our customer service staff requested a photo of the defective adhesive, not a video, in order to process the refund request. We are kindly awaiting your response.
The magnet will not stay on phone
The magnet will not stay on the phone… I bought three of these and have needed to used three of the ‘extra’ phone magnets in 3 weeks… I will say that the product arrived in a timely manner. It is a great idea if only the magnet would stay on the phone case.
24 February 2022
Reply from Tulmox
Hey Amy!
We are very sorry for the experience you have had with our company and our products. We believe that the issue you are experiencing with your Magnetic Plates was caused by a production defect. We take full responsibility for this issue and would love to provide a resolution. Please let us know if we can send you a free replacement of your magnetic plates along with a free Magno holder.
Good comms and delivery service.
24 February 2022
Reply from Tulmox
Hey Stephen!
Thank you so much for your purchase and support! We are excited to hear that you are enjoying our products and services! Your satisfaction will always be our first priority!
Sticky material supplied doesn't work well.
The sticky material you supplied only works on my car dash everywhere else I wanted to use it the mount just falls off. It sticks to the surface just not the ph mount.
23 February 2022
Reply from Tulmox
Hey Douglas!
We are very sorry for the experience you have had with our company and our products. We believe that the issue you are experiencing with your adhesive Pads was caused by a production defect. We take full responsibility for this issue and would love to provide a resolution. Please let us know if we can send you a free replacement of your Sticky holder.
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