uhomes.com Reviews 2,207

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, making the entire process pleasant and efficient. Many people highlight the outstanding customer service, noting the personalized and understanding approach they received. The booking process is frequently described as smooth and easy, with consumers appreciating the quick response times and clear guidance provided by agents. However, some people were dissatisfied with issues related to promotional offers and referral amounts. A few other people also felt that the service could be unreliable, citing problems with agents not being reachable during appropriate hours and difficulties with the booking system.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise agents... See more

Booking process

Reviewers highlight positive aspects of the booking process, with many customers finding it incredibly smooth... See more

Response time

People report positive experiences with response times. Customers consistently praise agents for being quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The facility is well- equipped with pool, sauna and community room. Each unit has furnitured and full functioning kitchen. A wide logia with the view of the city and all rooms have nature sunlight a... See more

Company replied

Rated 5 out of 5 stars

I used uhomes to book my accommodation in Liverpool, and it made the process much easier. Since there are many options, it can take a lot of time to compare details, but the app presents everything c... See more

Company replied

Rated 5 out of 5 stars

Ms Yusri was very friendly and helpful. She had patiently guided us whenever we were confused or struggled to understand the process of booking the unit. Thanks to her, I have managed to book an accom... See more

Company replied


Company details

  1. #1 of 9 best companies in Apartment Letting Agency

Written by the company

Founded in 2015, uhomes.com is a leading online platform dedicated to providing comprehensive housing solutions for international students. Over the years, uhomes.com has evolved into a global leader in the student housing sector. Aspiring to be the dictionary for student housing, we aim to offer seamless, reliable, and efficient rental experiences to students around the world. With strategically located offices in major cities such as New York, London, Mumbai, and Ho Chi Minh City, uhomes.com exemplifies a truly global footprint. Our international team is dedicated to supporting students and property partners across diverse markets, ensuring that our services meet the unique needs of students in various regions. uhomes.com is built on a foundation of innovation, integrity, excellence, and community. These core values drive our mission to be the home for students away from home and our vision to become the world’s leading platform for student housing solutions.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

6 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Truong,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

I have quite nice experience

I have quite nice experience, i got room and the person dealing with me Priscilla she was very helpfull

4 March 2026
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Reply from uhomes.com

Hello Ammar,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Honest review

To be honest, not everything is nice and as glory as people might expect. And this get very tricky for a first-time customer like me to rent a student accommodation, but the only thing that is always be perfect and excellent is my agency Thu Hien. She is very, how do I say, very cute, lovely, she take care everything, answer my question quickly, and handle all the work for me, even some of the work that I believe not her responsibility. That's how she worked professional, professional, and extra professional. I need to emphasize that three times just to make sure you got it =)))

3 March 2026
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Reply from uhomes.com

Hello Thanh,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Fast response times and very helpful…

Fast response times and very helpful communication. Highly recommend!

3 March 2026
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Reply from uhomes.com

Hello Callum,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

REVIEW FOR UHOMES SERVICE

My supporter Ms. Quynh Trang is very freindly and helpful, She guides me carefully and in details for all things. I think if u are a newbie, u should try uhomes for finding good places to u.

4 March 2026
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Reply from uhomes.com

Hello Thao,

Thank you for taking time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Very great experience and everything…

Very great experience and everything clear and fast

4 March 2026
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Reply from uhomes.com

Hello Manpreet,

Thank you for taking time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Overall i feel great about the service

Overall i feel great about the service

3 March 2026
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Reply from uhomes.com

Hello Tri,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Nice

Nice! Uhomes provides good assistance!

3 March 2026
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Reply from uhomes.com

Hello Cindy,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

He offered me a very good service and…

He offered me a very good service and is a nice experience.

3 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Yihong,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

very good service

very good service

3 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Yi,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars
uhomes.com logo

Reply from uhomes.com

Hello Coco,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

The service is perfect

The service is perfect. Their consultant is very supportive. Highly recommend to using this service!

13 September 2025
uhomes.com logo

Reply from uhomes.com

Hello Hannah,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Super fast response

Super fast response, my apartment is great. The price is reasonable and looks the same as in the image or video

23 February 2026
uhomes.com logo

Reply from uhomes.com

Hello Trung,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars
uhomes.com logo

Reply from uhomes.com

Hello,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

I’m really grateful to Andrea

I’m really grateful to Andrea for helping me find such a nice place to stay in KL for my university studies. She was patient, responsive, and took the time to understand what I was looking for — especially my budget and preferred location.

The whole process was smooth and stress-free, and she made sure to answer all my questions clearly. Thanks to her, I managed to secure a comfortable place that feels safe and suitable for student life.

Highly recommend Andrea if you’re looking for someone reliable and helpful to assist you in finding accommodation!

2 March 2026
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Reply from uhomes.com

Hello Alaina,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars
uhomes.com logo

Reply from uhomes.com

Hello,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars
uhomes.com logo

Reply from uhomes.com

Hello Ahmed,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Seamless Experience

It was a great experience booking my property without any hassle.

28 February 2026
uhomes.com logo

Reply from uhomes.com

Hello Debanjan,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Very good good expirence thank you…

Very good good expirence thank you Maverick

2 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Si,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Jennifer provides excellent services…

Jennifer provides excellent services and always responds very promptly to messages.

7 January 2026
uhomes.com logo

Reply from uhomes.com

Hello Chieh,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

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