Uklandregister Reviews 

273
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making interactions pleasant and reassuring. Many highlight the outstanding customer service, noting that agents go above and beyond to explain complex issues clearly and provide valuable advice. However, some customers noted experiencing long wait times when calling for assistance. A few people also mentioned concerns about website addresses that were unclear or confusing, potentially leading to unexpected charges for services. Additionally, some reviewers reported issues with unanswered emails or incorrect documents.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, patience, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the politeness, patience, and... See more

Service

Consumers find service to be ambiguous, with some reviewers praising the excellent, informative, and helpful... See more

Response time

Customers had ambiguous experiences with response times, with many reporting long wait times for calls,... See more

Website

Customers consistently note ambiguous experiences with the website, with many reviewers mistaking it for the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that... See more

Rated 5 out of 5 stars

Harris was very patient and paid attention to the problem I had and what I needed. He was creative in finding me a solution, and although our phone call was unavoidably interrupted, he told me eno... See more

Rated 5 out of 5 stars

The person I spoke to was incredibly kind, helpful, cheerful and patient, even after explaining the same thing about 3 or 4 times and was prepared to explain again, as many times as it took for me!... See more

Rated 5 out of 5 stars

Been waiting for about 40min started talking and cut off The best thing Harris the person I had just started talking too rang me straight back Great Not only that he was very knowledgeable and ga... See more


Company details

  1. Consultant

Written by the company

Buying a home, dealing with a boundary question, checking a property before you commit, or just want to know what you're really getting? UK Land Register helps you find out — clearly and affordably. We help you see who owns a property, understand the covenants and rights that affect what can be built or done on it, check where the boundaries lie, and spot anything worth questioning before you buy, sell or build. Whatever the official record holds, we help you make sense of it in plain English — so you can make decisions with confidence instead of guesswork. You get the official HM Land Registry documents for the property, alongside a clear, plain-English breakdown of what they actually mean and what's worth checking. We're an independent research and information service — not affiliated with HM Land Registry, and do offer legal advice. What we offer is clarity and confidence about property, when you need it most.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

273 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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Replied to 10% of negative reviews

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4.4

All reviews

(273)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well done

Well. Called up to gat help in receiving my fathers deeds and plans of the farm , from the first moment I hit through to Natasha I hope that’s her name dad put me at ease helped and hot all sorted , I actually got of off the phone and said to myself what a great service I’ve just recieved she was so professional hervtrlrpjone msnner was excellent keep up the good work

29 June 2022
Unprompted review
Rated 5 out of 5 stars

Amazing and quick service......

I emailed the UKlandregister this afternoon. I had my documents emailed to me less than an hour later! Amazing service and attention to detail. Excellent job Natasha.

31 May 2022
Unprompted review
Rated 4 out of 5 stars

Good Service

The service I received was, as ever with LR, extremely prompt and very efficient. Unfortunately, the document I was seeking was not available on line, so I was given an alternative document, a copy of which I already had in my possession. Sadly, I was still charged for the full price, but this is probably down to an inflexible system, and not an individual. JSM

19 April 2022
Unprompted review
Rated 5 out of 5 stars

I would just like to thank you very…

I would just like to thank you very much for your help today The person I spoke with was so kind and helpful in answering my concerns And I would not estate in recommending this service to anyone Again manny thanks Mr R Corr

23 November 2021
Unprompted review
Rated 1 out of 5 stars

THIS IS A PRIVATE COMPANY THAT ADDS…

THIS IS A PRIVATE COMPANY THAT ADDS THEIR OWN FEES ON TOP OF THE £3 CHARGED BY THE GOVERNMENT. THEIR WEBSITE IS MISLEADING. THEY STATE COST IS £3 BUT IN SMALL PRINT THEY STATE THEY WILL ADD A HIGHER FIGURE IF SUCCESSFUL!! Go straight to the proper government website where you can purchase what you need for £3.

18 November 2021
Unprompted review
Rated 1 out of 5 stars

Total rip off

Total rip off. I ordered a title plan and saw a price of £3, however I missed the additional £78 charge in small print. £81 for a single page that should only cost £3.00 is beyond outrageous. Do not use unless you have money to waste.

11 November 2021
Unprompted review
Rated 1 out of 5 stars

Total waste of time and money!!!

I emailed them the plan i had and asked them if there was an up to date or revised one that effected my boundary and clearly should them my boundary on my email. They phone me and said there was a revised plan and it would cost £30+ to purchase so i did. The changes were on the perimeter of the housing estate and not my property boundary, I complained and got nowhere with them, in the complaint procedure they admitted they cant actually view the plan i purchased until I'd actually purchased it so how do they know it effected my boundary!!! Total waste of time and money!!!

1 November 2021
Unprompted review
Rated 2 out of 5 stars

Late documents.

Ordered documents on 20 Sept 2021, paid £17.95. One month later still no documents and the phone number is unavailable. Sent emails and no response. However this morning after another email the docs were sent over. it seems that there is no automated receipt or confirmation when you order. I was advised by Fraser on the phone -
If you don't receive docs email or call within 24 hrs!!

21 October 2021
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Over charged for very basic deeds which I already had a copy of. I asked for a specific year but got a 2020 year deed. The official Land Registry office charge £7.00. This rip off company charged £ 30.90.
They won’t refund and now emails are undeliverable. Stay clear and go to the official site.

20 October 2021
Unprompted review

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