Uklandregister Reviews 

273
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and patient approach, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting that agents provide clear explanations and professional guidance, often going above and beyond to resolve complex issues and offer support. However, some customers also noted that they experienced long wait times when calling for assistance. Additionally, a few other people also felt that certain websites charged for services that are available for free elsewhere. Some reviewers also mentioned issues with unanswered emails and a lack of response to their inquiries.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising the excellent and... See more

Response time

Users describe ambiguous interactions with response times, with some customers experiencing quick responses,... See more

Website

Customers consistently note ambiguous experiences with the website, with many reviewers expressing concern... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that... See more

Rated 5 out of 5 stars

Been waiting for about 40min started talking and cut off The best thing Harris the person I had just started talking too rang me straight back Great Not only that he was very knowledgeable and ga... See more

Rated 5 out of 5 stars

I needed to know quite a few things regarding a property I have bought and couldn't get the proper answers . Land registry were extremely helpful, very kind and understanding and made me feel as thou... See more

Rated 5 out of 5 stars

Harris was very patient and paid attention to the problem I had and what I needed. He was creative in finding me a solution, and although our phone call was unavoidably interrupted, he told me eno... See more


Company details

  1. Consultant

Written by the company

Buying a home, dealing with a boundary question, checking a property before you commit, or just want to know what you're really getting? UK Land Register helps you find out — clearly and affordably. We help you see who owns a property, understand the covenants and rights that affect what can be built or done on it, check where the boundaries lie, and spot anything worth questioning before you buy, sell or build. Whatever the official record holds, we help you make sense of it in plain English — so you can make decisions with confidence instead of guesswork. You get the official HM Land Registry documents for the property, alongside a clear, plain-English breakdown of what they actually mean and what's worth checking. We're an independent research and information service — not affiliated with HM Land Registry, and do offer legal advice. What we offer is clarity and confidence about property, when you need it most.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

273 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(273)

105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I spoke to Nash at Land Registry…

I spoke to Nash at Land Registry office. She was extremely efficient and very quick. She answered my questions and emailed me the required details within minutes of speaking to her. The whole experience with the Land Registry was excellent and exactly what I wanted

6 April 2023
Unprompted review
Rated 1 out of 5 stars

Customer service manager called me back…

Customer service manager called me back to address my ‘complaint’ - but basically said my fault for calling them, no onus on them to point out that are overcharging for the service & not the official site - bunch of tricksters

10 March 2023
Unprompted review
Rated 5 out of 5 stars

Professional service

Natasha was very polite, and explained everything to me. She was very professional and spoke very clearly and confirmed everything that I needed.

Natasha is an asset to your phone service
Thank you

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Good Result

My enquiry was dealt with professionally and the advice given resulted in the information that I required being sent to me very swiftly.

21 February 2023
Unprompted review
Rated 5 out of 5 stars

Request for a lease

Natasha was quick to respond to my email and could not have been more helpful when she phoned me. The lease then arrived electronically exactly as she said , it’s a joy to have this type of service in comparison to most organisations.
Thank you much appreciated.

17 February 2023
Unprompted review
Rated 5 out of 5 stars

Fast & easy

The Administration Officer, Natasha Walker, understood my requirements quickly, explained how they could be realised, & provided the data required by email within a few minutes of the call ending.

29 November 2022
Unprompted review
Rated 5 out of 5 stars

iewp

Response to 'phone call was thorough. I was surprised that I was able to apply for title information over the 'phone for another party.

27 October 2022
Unprompted review
Rated 5 out of 5 stars

Helpful and efficient

I was unable to find an old email from UK Land Registry showing my title deeds and lease etc.
Within just 10 minutes they responded and sent me another copy. So appreciated.

12 October 2022
Unprompted review
Rated 5 out of 5 stars

Natalie

Natalie could have not been more helpful pleasant and charming. the whole experience was made so much easier.

3 October 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look