Responded quickly and followed through with overnight shipping me a replacement wheel lock key. My experience with them was perfect - they saved my bikepacking trip from being canceled.
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See what reviewers are saying
Jason was fantastic! I just bought my first bike and was struggling to find locking skewers that would fit it (the frame lacks the usual dropout notches). Jason called me back, calmed me down, and wal... See more
Excellent customer service at Urban Bike Tech! There are times when questions regarding fit aren’t black and white as was my situation with seatpost and steering tube security locks. Not only was I p... See more
The Urban Bike Tech team were awesome about recommending exactly the right pitlock for our two bikes. And when one of the locks had trouble due to the strange shape of my seat post, the team made the... See more
Company details
Written by the company
Your authorized North American Pitlock Dealer, proudly serving the United States and Canada since 2006. Find the right Pitlock products to fit your needs: locking skewers for bike wheels, Pitlocks for seatposts, topcap locks for forks, brakes security bolts, Pitstopper allen bolt plugs, Pitlock solid axle nuts, and more.
Contact info
470 Schooleys Mnt Rd , Suite 194, 07840, Hackettstown, United States
- (800) 704 - 8310
- info@urbanbiketech.com
- urbanbiketech.com
4.7
Excellent
278 reviews
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You can't do better then PITLOCK from urban bike tech.
There is hardly anywhere left to buy PITLOCK in the states. Not only is Urban Bike Tech the only game around, but they carry the full lineup of, what I consider to be, an essential component to my bicycles. Their service was prompt and thorough. I bought a set for one of my bikes from my local bike shop and by the time I wanted to go back and outfit my other bikes my LBS stopped carrying PITLOCK products. Urban Bike Tech finished outfitting the rest of my bikes with the missing bits I needed to complete the job.
23 January 2021
Great responsive communication and…
Great responsive communication and lightning quick shipping.
Thanks!
8 November 2020
The response from Urban Bike Tech…
The response from Urban Bike Tech staffer Jason was fast and spot on with the details I needed
27 October 2020
Had Pitlock on my Cannondale for 10…
Had Pitlock on my Cannondale for 10 years, ordered originally from Urban Bike Tech and I’m still getting maintenance/replacement parts from them.
Top shelf service to this day.
17 October 2020
Really stand out customer service
Really stand out customer service. Jason made sure we got our order together, even though it had to come in a couple of places and a couple of locations, given how much we move around.
Thanks so much Jason!
13 October 2020
Always great service
There was initially a mistake with my order but when I notified urban bike tech they went above and beyond to fix it for me as quickly as possible :)
12 October 2020
No complaints!
No complaints. Product came quickly and as described. Will purchase with Urban Bike Tech again.
3 October 2020
Unprompted review
Fast shipping and no problems.
25 September 2020
Unprompted review
Quality German-made security products…
Quality German-made security products provided by Urban Bike Tech! I purchased a front tire skewer, seat post skewer and an assortment of other Allen bolt security sizes to protect my ebike high dollar accessories with. Jason was honest with his covid19 shipping timeline delays and delivered the products I purchased on time and well packaged as promised. I will definately purchase from Urban Bike Tech again myself and will highly recommend to others that I know about Pitlock products to purchase from Jason as well. Thank you so much UBT for helping secure my ebike investment dollars from any future theft.
RWR
19 September 2020
Unprompted review
Great communication and easy to use…
Great communication and easy to use website!
18 September 2020
Unprompted review
Great service and product
Great service and product. Highly appreciated and recommended.
3 September 2020
Unprompted review
Urban Bike Tech's is super responsive…
Urban Bike Tech's is super responsive and very helpful. It's great to be able to buy specific parts and for a business to be so focused. Kudos.
1 September 2020
Unprompted review
I highly recommend urban bike for…
I highly recommend urban bike for quality bike parts. Here I found a pitlock replacement part 15 years after I bought the original system at a very reasonable price. Brilliant!
29 August 2020
Unprompted review
Super fast and like $30 cheaper than…
Super fast and like $30 cheaper than overpriced SF bike shops. Thank you so much.
27 August 2020
Unprompted review
Order ran into covid and customs…
Order ran into covid and customs delays, but Jason was very diligent and responsive about communication. Great customer service.
19 August 2020
Unprompted review
Top notch customer service
Jason was fantastic! I just bought my first bike and was struggling to find locking skewers that would fit it (the frame lacks the usual dropout notches). Jason called me back, calmed me down, and walked me through my options - and he was exceedingly warm and friendly despite me being an obviously flustered bike-newbie. I'm grateful he took the time to understand my concerns, and his good attitude made my morning!
18 August 2020
Unprompted review
UBT is Great
I got speedy and helpful responses to my questions and instant service! I am very impressed with Urban Bike Tech!
16 August 2020
Unprompted review
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