Responded quickly and followed through with overnight shipping me a replacement wheel lock key. My experience with them was perfect - they saved my bikepacking trip from being canceled.
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See what reviewers are saying
Jason was fantastic! I just bought my first bike and was struggling to find locking skewers that would fit it (the frame lacks the usual dropout notches). Jason called me back, calmed me down, and wal... See more
Excellent customer service at Urban Bike Tech! There are times when questions regarding fit aren’t black and white as was my situation with seatpost and steering tube security locks. Not only was I p... See more
The Urban Bike Tech team were awesome about recommending exactly the right pitlock for our two bikes. And when one of the locks had trouble due to the strange shape of my seat post, the team made the... See more
Company details
Written by the company
Your authorized North American Pitlock Dealer, proudly serving the United States and Canada since 2006. Find the right Pitlock products to fit your needs: locking skewers for bike wheels, Pitlocks for seatposts, topcap locks for forks, brakes security bolts, Pitstopper allen bolt plugs, Pitlock solid axle nuts, and more.
Contact info
470 Schooleys Mnt Rd , Suite 194, 07840, Hackettstown, United States
- (800) 704 - 8310
- info@urbanbiketech.com
- urbanbiketech.com
4.7
Excellent
278 reviews
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Shipped and arrived quickly!
14 August 2020
Unprompted review
Amazing Customer Service
Customer service has been amazing. They exchanged a couple rounds of emails to help make sure I ordered the correct skewers for my long-tail cargo bike that I modified to have a wider rear hub. Seriously, I wish they sold a greater variety of products so I could buy more of my bike parts from such a helpful company.
Shipping has been delayed, but by everything I can tell it's due to national shipping bottlenecks, not because of any delay at the company. The order was sent out very quickly.
6 August 2020
Unprompted review
Excellent service!
3 August 2020
Unprompted review
Coded Pits in stack
Urban Bike Tech had the coded Pits in stock. No long wait to order them from Germany.
31 July 2020
Unprompted review
Haven't received the packages yet but…
Haven't received the packages yet but the customer service here goes above and beyond!
31 July 2020
Unprompted review
Very Professional and friendly
USPS was a problem for a minute but Urban Bike Tech made it right. Went away from the transaction feeling very good. All one can ask. I will do biz with them again.
24 July 2020
Unprompted review
Excellent
Excellent help getting me exactly what I needed. Went out of his way.
10 July 2020
Unprompted review
Jason Rocks!
Great service and they had the needed key in stock. Thank you!
5 July 2020
Unprompted review
Got to me a week early
4 July 2020
Unprompted review
Fast reply that solved my issue
Fast reply that solved my issue. Thank you.
3 July 2020
Unprompted review
Great parts FAST.
22 June 2020
Unprompted review
Jason was incredibly helpful
Jason was incredibly helpful. I discovered I ordered the wrong product and left a message to ask about swapping it for the correct one before the order shipped. Jason called me back first thing in the morning and was able to accommodate this request and was warm, helpful and funny too boot. That is the kind of customer service you always hope to receive,
15 June 2020
Unprompted review
Excellent Service.
Excellent Service.
Surprisingly quick processing and shipping. The item was described in detail and fit my needs as expected.
12 June 2020
Unprompted review
Came quickly and at a price comparable…
Came quickly and at a price comparable to that of the parent company. Thanks.
29 May 2020
Unprompted review
Arrived as promised
12 May 2020
Unprompted review
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