I love motel rocks' jeans, but I have a few different pairs of the same size (24W, 32L) and all of them fit differently around the waist. Some of them are tighter than others and it would be nice if y... See more
Company replied
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Review summary
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I placed my order and received an email saying it had shipped, but after 8 days the tracking still says "Waiting for details." It's frustrating because the order is marked as "on its way," but there h... See more
Company replied
It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
Company replied
The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at... See more
Company replied
Company details
- #557 of 589 best companies in Clothing Shop
- #271 of 277 best companies in Fashion accessories shop
- #30 of 35 best companies in Vintage Clothing Shop
- #237 of 248 best companies in Ladies' clothes shop
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Contact info
United Kingdom
- us.motelrocks.com
3.1
Average
395 reviews
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Reply from us.motelrocks.com
Hi Diana, thank you for leaving a review. I am glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
they look exactly like they did online…
they look exactly like they did online and they fit perfectly! The jeans are definitely worth the money!!
17 August 2026
Reply from us.motelrocks.com
Hi Sutton, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and have found the perfect fit! I hope to see you shopping with us again soon!
Motel x
I love motel rocks' jeans
I love motel rocks' jeans, but I have a few different pairs of the same size (24W, 32L) and all of them fit differently around the waist. Some of them are tighter than others and it would be nice if you guys could differentiate which styles run differently so customers can adjust accordingly. I love the clothes here but if I'm paying such a high price I'd like to at least know what fit I'm getting.
17 August 2026
Reply from us.motelrocks.com
Hi Tianna, thank you for your feedback. I am sorry that you have experienced a discrepancy with the sizing of jeans - please make sure to reach out to the customer service team so that they can provide you with further information. I apologise for the inconvenience caused.
Motel x
I payed extra for fast shipping and…
I payed extra for fast shipping and it’s arriving 3 days late. Literally stole from me
17 August 2026
Reply from us.motelrocks.com
Hi Bettina, I am sorry to hear that you have not been happy with the delivery service provided. I can see that your parcel arrived within the shipping time provided - if you have any issues please make sure to reach out to the customer service team.
Motel x
Reply from us.motelrocks.com
Hi Cambelle, I am very sorry to hear that you have not received your parcel - it does not look like you have reached out to the customer service team so please make sure to email, call or chat so that they can take a look into this for you. I apologise for any inconvenience caused.
Motel x
package not delivered
my Order contained two pairs of jeans and is marked as delivered, but I never received the package. The order was not delivered to me despite the tracking showing it as delivered.
16 August 2026
Reply from us.motelrocks.com
Hi Lora, I am sorry to hear that you have not received your parcel - it looks like you are currently speaking with our customer service team who will get this resolved for you as soon as possible. I apologise fot any inconvenience caused.
Motel x
THE DRESS FOR HOMECOMING!!
My daughter loves the dress. Excited for homecoming. Looks exactly like the website photo, good quality and the order came on schedule.
16 August 2026
Reply from us.motelrocks.com
Hi Samantha, thank you for leaving a review. I am so pleased to hear that you and your daughter have been happy with the dress and the delivery service provided - I hope to see you shopping with us again!
Motel x
Reply from us.motelrocks.com
Hi Olivia, I am very sorry to hear that you have received a faulty item - it does not look like you have reached out to the customer service team regarding this so please make sure to speak with the team so that they can get this resolved, if you create a return online there is a standard charge. I apologise for any inconvenience caused.
Motel x
Reply from us.motelrocks.com
Hi Linda, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping again soon!
Motel x
The best fitting jeans!
13 August 2026
Reply from us.motelrocks.com
Hi Ophelia, thank you for leaving us a review. I am so pleased to hear that you have found your perfect fit with our jeans and I hope to see you shopping with us again!
Motel x
The basic shipping was extremely quick
The basic shipping was extremely quick. The quality of the clothing corresponds with the price.
12 August 2026
Reply from us.motelrocks.com
Hi Rhyan, thank you for your review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
I ordered 2 dresses
I ordered 2 dresses: great material, got here quickly, and are true to size
12 August 2026
Reply from us.motelrocks.com
Hi Eleanor, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
Reply from us.motelrocks.com
Hi Nayla, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
I was told it would take 8 days to…
I was told it would take 8 days to deliver my package and instead it took 21 days to deliver and an extra cost of $57 for tax.
31 July 2026
Reply from us.motelrocks.com
Hi Lily, I am very sorry to hear that you have experienced a delay with your delivery and we will be raising this with the courier as it is not the type of service we expect our customers to receive. I apologise for the inconvenience caused.
Motel x
I didnt get my order
14 August 2026
Reply from us.motelrocks.com
Hi Maria, I am sorry to hear that your parcel has not yet arrived - it looks like you have reached out to the customer service team and an advisor will take a look into this for you as soon as possible. I apologise for any inconvenience caused.
Motel x
i never got updates on my package i…
i never got updates on my package i have no clue where it is and it’s still not delivered
11 August 2026
Reply from us.motelrocks.com
Hi Ally, I am sorry to hear that your parcel has not yet arrived - please make sure to check the tracking information provided for the latest transit updates. If you have any problems reach out to the customer service team who will be happy to help out!
Motel x
Pants are just as the images show
Pants are just as the images show! Got many compliments on wearing them. Definitely recommend!
10 August 2026
Reply from us.motelrocks.com
Hi Sunita, thank you for taking the time to leave us a review! We are pleased that you are happy with your order and we hope to see you shopping with us again soon! Motel x
Reply from us.motelrocks.com
Hi Tracy, thank you for taking the time to leave us a review! We are pleased that you are happy with the service provided and we hope to see you shopping with us again soon! Motel x
Reply from us.motelrocks.com
Hi Delaney, thank you for taking the time to leave us a review! We are pleased that you are happy with your order and we hope to see you shopping with us again soon! Motel x
Very disappointed
Very disappointed. My packages never came and now customer service says it’s in the way back to the warehouse. Super bummed bc I wanted the product.
10 August 2026
Reply from us.motelrocks.com
Hi Katherine, we are sorry to hear that you have not received your parcel. Our team will be back in touch with further information shortly. Motel x
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