Otrium 

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See what reviewers are saying

Rated 1 out of 5 stars

Half of my order was never delivered, I also got some random things in my box that I never ordered. Unable to contact customer service, no response on instagram or over the phone. Website now does not... See more

Rated 5 out of 5 stars

Who knew there was such a great way to purchase name brand, high quality clothes affordably, with beyond expectation customer service? Love love love what I bought, and on items that didn’t fit, there... See more

Rated 5 out of 5 stars

Love this site. Higher quality brands with incredible prices. It’s now my go to 100%. One disclaimer but far from a deal breaker; temper your expectations on the shipping dates. They seem to run 3-4 d... See more

Company replied

Rated 5 out of 5 stars

As a 61-year-old Grandmother, I'm always looking for gifts for my daughters and granddaughters. I ran across the Otrium site by accident, and what a find! The prices are incredible for the high-cali... See more

Company replied

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful experience all around!

Super easy checkout, very fast shipping and very fast and easy returns. Highly recommend! Wish you would ship to Canada. That's the only thing I can recommend for improvement. So happy I found you!

7 August 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Heather,

Thank you for your review. We're glad to read that you have been able to find multiple great deals on our site!

Kind regards,
Team Otrium

Rated 5 out of 5 stars

Excellent product selection and amazing…

Excellent product selection and amazing prices vs. full retail.

7 August 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi,

Thank you for your review. We're glad you were able to benefit from the great selection and deals that we offer. We can't wait to see you shop again!

Kind regards,
Team Otrium

Rated 5 out of 5 stars

Otrium delivers

The products that I have received have all been brand new - some still in the original plastic wrapping from the original company. Shipping is extremely fast. I don’t think I’ve had an order take longer than 3 business days to get to me.

Only criticism I can give is to eliminate the return fee. Being an online only store, it’s impossible to know if the product will be satisfactory or not.

2 August 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Michael,

Thank you for your review. We're glad you were able to benefit from the great deals we offer!

Kind regards,
Team Otrium

Rated 5 out of 5 stars

I recently purchased from this company…

I recently purchased from this company for the first time in July. The prices were great and they had a sale. I received a fushia pink gown instead of a maroon blazer. However, the next day I called and a person answered. They took care of my problem immediately! I was able to order another and returned the item with no issues. Simple back in the box and use of the return label. I had my order two days later on a Sunday and my return was credited in one day. The items were beautiful and I was very happy. This is my new go to online store!

27 July 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Donna,

Thank you for your review. We're glad you were able to benefit from the great deals we offer! Please do not hesitate to reach out to us if you require any assistance, our Customer Service team would be happy to help.

Kind regards,
Team Otrium

Rated 5 out of 5 stars

great deals, easy returns.

Have placed 3 orders so far, and each time I received high quality items that were as described and then had no issues returning items I did not want. They do charge a return shipping fee, but this is disclosed up front.

2 August 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi,

Thank you for your review. We're glad to read that you have been able to find multiple great deals! We can't wait to see you shopping again with us.

Kind regards,
Team Otrium

Rated 5 out of 5 stars

Great Shopping Experience

Otrium has great products and pricing with fast ship. If something doesn't fit they have swift return processing.

15 July 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Carol,

Thank you for your review. We're glad you were able to benefit from the great deals we offer!

Kind regards,
Team Otrium

Rated 3 out of 5 stars

I ordered a mens jacket and…

I ordered (US0143901) a mens jacket and received womens shoes, warehouse negligence. The customer service person who responded to me stated I can have free shipping on any order I make to replace the item. That email was dated 7/31/2023, the free shipping expired 7/31/2023!? I asked if they can ship the jacket i ordered, it seems like they can't be bothered, they want to refund and move on. I also asked if they could ship a different color they have in stock. I called them, a nice message stating someone will be with you shortly and then it auto hangs up. If they resolve this i will update or remove the review. I have had some great experiences with them, this is not one of them. 8/14 issue never resolved, returned shoes and yet to receive a refund.

30 July 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Steven,

Thank you for your review. A member of our Customer Service team has been in contact with you regarding your order.

Kind regards,
Team Otrium

Rated 5 out of 5 stars

easy to use website

easy to use website, excellent prices, fast shipping and super after sales !

20 July 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Hamid,

Thank you for your review. We're glad you were able to benefit from the great deals we offer!

Kind regards,
Team Otrium

Rated 5 out of 5 stars

beautiful clothes…

5 stars may seem strange because I had to return every item. Not Otrium's fault. The items were either too big or too small -- a problem with sizing numbers around the world. The items were gorgeous -- beautifully made, outstanding fabrics. I ordered some of them in different sizes; let's see how that works out. Delivery great, packaging great, returns couldn't be easier.

12 July 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Rosalind,

Thank you for your review. We're glad to see that you were able to enjoy your shopping experience with us. We hope to see you shopping with us again.

Kind regards,
Team Otrium

Rated 5 out of 5 stars

Great prices for awesome brands

Great prices for awesome brands! On some brands you just need to be prepared to get the UK vs US sizes delivered but not a deal breaker as their customer service is great!

25 July 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Sharon,

Thank you for your review. We're glad you were able to benefit from the great brand selection that we offer! Please do not hesitate to reach out to our Customer Service team if you require further assistance.

Kind regards,
Team Otrium

Rated 5 out of 5 stars

Otrium is the Nordstrom Rack of Online Finds!

The company offers wonderful designer items at a deeply discounted price point! Shipping was free over a specific qualifying amount, and arrived quickly compared to many similar websites. Everything was packaged with care and arrived in perfect condition. I am a big fan of this website and have even already reordered!

13 July 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Jillian,

Thank you for your review. We're glad to read that you have been able to find multiple great deals! We can't wait to see you shopping with us again.

Kind regards,
Team Otrium

Rated 5 out of 5 stars

Great store to shop for brand clothes

Great store to shop for brand clothes! excellent prices, great customer service!

24 July 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Lana,

Thank you for your review. We're glad you were able to benefit from the great selection and deals that we offer!

Kind regards,
Team Otrium

Rated 5 out of 5 stars

I found a pair of shoes on this…

I found a pair of shoes on this website.I had never heard of this site so I checked out all the reviews I could find. My experience was great. The shoes were perfectly packaged and arrived in just a few days. I would recommend this company.

19 July 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Cynthia,

Thank you for your review. We're glad you were able to benefit from the great deals and selection we offer. We can't wait to see you and your referrals shopping again.

Kind regards,
Team Otrium

Rated 5 out of 5 stars

Way beyond my expectations

Beautiful, and fun, one of a kinds at comfortable prices. Quality items. Easy online shopping. Quick delivery. I'm impressed. I'll be back.

2 July 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Kitty,

Thank you for your review. We're glad you were able to benefit from the great deals we offer!

Kind regards,
Team Otrium

Rated 5 out of 5 stars

Great site for brand-names’…

Great site for brand-names’ merchandise. You’ll find unexpected items here with amazing price. However, please consider only buy what you really like since returns have a fee.

18 July 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Anh,

Thank you for your review. We're glad you were able to benefit from the great deals we offer! Information regarding our return fees are always available on our Help Center.

Kind regards,
Team Otrium

Rated 5 out of 5 stars

I love Otrium

I’ve always had a great experience ordering from Otrium. Shipping is usually fast and returns are easy. Their prices are great!

23 June 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Dory,

Thank you for your review. We're glad you were able to benefit from the great deals we offer!

Kind regards,
Team Otrium

Rated 5 out of 5 stars

Great introduction to some really great…

Great introduction to some really great designers and brands I was unfamiliar with. Quality of clothing is top notch but keep in mind European sizing is a little different from US sizing.

15 July 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi,

Thank you for your review. We're glad you were able to benefit from the great brands selection that we offer.

Kind regards,
Team Otrium

Rated 5 out of 5 stars

Most pleasant experience

I really want to commend Otrium on how pleasant they make the shipping experience for customers.
Awesome deals, super nice and professional packaging which is shipped right away and arrives pretty fast.
Everything has been great in my experience.

11 July 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Steve,

Thank you for your review. We're glad you enjoyed your shopping experience with us.

Kind regards,
Team Otrium

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