Half of my order was never delivered, I also got some random things in my box that I never ordered. Unable to contact customer service, no response on instagram or over the phone. Website now does not... See more
Otrium
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See what reviewers are saying
Who knew there was such a great way to purchase name brand, high quality clothes affordably, with beyond expectation customer service? Love love love what I bought, and on items that didn’t fit, there... See more
Love this site. Higher quality brands with incredible prices. It’s now my go to 100%. One disclaimer but far from a deal breaker; temper your expectations on the shipping dates. They seem to run 3-4 d... See more
Company replied
As a 61-year-old Grandmother, I'm always looking for gifts for my daughters and granddaughters. I ran across the Otrium site by accident, and what a find! The prices are incredible for the high-cali... See more
Company replied
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Wonderful experience all around!
Super easy checkout, very fast shipping and very fast and easy returns. Highly recommend! Wish you would ship to Canada. That's the only thing I can recommend for improvement. So happy I found you!

Reply from Otrium
Excellent product selection and amazing…
Excellent product selection and amazing prices vs. full retail.

Reply from Otrium
Otrium delivers
The products that I have received have all been brand new - some still in the original plastic wrapping from the original company. Shipping is extremely fast. I don’t think I’ve had an order take longer than 3 business days to get to me.
Only criticism I can give is to eliminate the return fee. Being an online only store, it’s impossible to know if the product will be satisfactory or not.

Reply from Otrium
I recently purchased from this company…
I recently purchased from this company for the first time in July. The prices were great and they had a sale. I received a fushia pink gown instead of a maroon blazer. However, the next day I called and a person answered. They took care of my problem immediately! I was able to order another and returned the item with no issues. Simple back in the box and use of the return label. I had my order two days later on a Sunday and my return was credited in one day. The items were beautiful and I was very happy. This is my new go to online store!

Reply from Otrium
great deals, easy returns.
Have placed 3 orders so far, and each time I received high quality items that were as described and then had no issues returning items I did not want. They do charge a return shipping fee, but this is disclosed up front.

Reply from Otrium
Great Shopping Experience
Otrium has great products and pricing with fast ship. If something doesn't fit they have swift return processing.

Reply from Otrium
I ordered a mens jacket and…
I ordered (US0143901) a mens jacket and received womens shoes, warehouse negligence. The customer service person who responded to me stated I can have free shipping on any order I make to replace the item. That email was dated 7/31/2023, the free shipping expired 7/31/2023!? I asked if they can ship the jacket i ordered, it seems like they can't be bothered, they want to refund and move on. I also asked if they could ship a different color they have in stock. I called them, a nice message stating someone will be with you shortly and then it auto hangs up. If they resolve this i will update or remove the review. I have had some great experiences with them, this is not one of them. 8/14 issue never resolved, returned shoes and yet to receive a refund.

Reply from Otrium
easy to use website
easy to use website, excellent prices, fast shipping and super after sales !

Reply from Otrium
beautiful clothes…
5 stars may seem strange because I had to return every item. Not Otrium's fault. The items were either too big or too small -- a problem with sizing numbers around the world. The items were gorgeous -- beautifully made, outstanding fabrics. I ordered some of them in different sizes; let's see how that works out. Delivery great, packaging great, returns couldn't be easier.

Reply from Otrium
Great Fast shipping.i love it very low prices
Great items very low prices
Fast shipping.i love it

Reply from Otrium
Great prices for awesome brands
Great prices for awesome brands! On some brands you just need to be prepared to get the UK vs US sizes delivered but not a deal breaker as their customer service is great!

Reply from Otrium
Otrium is the Nordstrom Rack of Online Finds!
The company offers wonderful designer items at a deeply discounted price point! Shipping was free over a specific qualifying amount, and arrived quickly compared to many similar websites. Everything was packaged with care and arrived in perfect condition. I am a big fan of this website and have even already reordered!

Reply from Otrium
Great store to shop for brand clothes
Great store to shop for brand clothes! excellent prices, great customer service!

Reply from Otrium
I found a pair of shoes on this…
I found a pair of shoes on this website.I had never heard of this site so I checked out all the reviews I could find. My experience was great. The shoes were perfectly packaged and arrived in just a few days. I would recommend this company.

Reply from Otrium
Way beyond my expectations
Beautiful, and fun, one of a kinds at comfortable prices. Quality items. Easy online shopping. Quick delivery. I'm impressed. I'll be back.

Reply from Otrium
Great site for brand-names’…
Great site for brand-names’ merchandise. You’ll find unexpected items here with amazing price. However, please consider only buy what you really like since returns have a fee.

Reply from Otrium
I love Otrium
I’ve always had a great experience ordering from Otrium. Shipping is usually fast and returns are easy. Their prices are great!

Reply from Otrium
Great introduction to some really great…
Great introduction to some really great designers and brands I was unfamiliar with. Quality of clothing is top notch but keep in mind European sizing is a little different from US sizing.

Reply from Otrium
Most pleasant experience
I really want to commend Otrium on how pleasant they make the shipping experience for customers.
Awesome deals, super nice and professional packaging which is shipped right away and arrives pretty fast.
Everything has been great in my experience.

Reply from Otrium
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