Otrium 

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See what reviewers are saying

Rated 1 out of 5 stars

Half of my order was never delivered, I also got some random things in my box that I never ordered. Unable to contact customer service, no response on instagram or over the phone. Website now does not... See more

Rated 5 out of 5 stars

Who knew there was such a great way to purchase name brand, high quality clothes affordably, with beyond expectation customer service? Love love love what I bought, and on items that didn’t fit, there... See more

Rated 5 out of 5 stars

Love this site. Higher quality brands with incredible prices. It’s now my go to 100%. One disclaimer but far from a deal breaker; temper your expectations on the shipping dates. They seem to run 3-4 d... See more

Company replied

Rated 5 out of 5 stars

As a 61-year-old Grandmother, I'm always looking for gifts for my daughters and granddaughters. I ran across the Otrium site by accident, and what a find! The prices are incredible for the high-cali... See more

Company replied

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m completely satisfied and pleased…

I’m completely satisfied and pleased with the service provided by this company it’s quality in packaging materials the speed of the delivery and the ease of returning items make it a breeze I couldn't be happier

12 July 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Jane,

Thank you for your review. We're glad you enjoyed your shopping experience.

Kind regards,
Team Otrium

Rated 4 out of 5 stars

Treasure Hunt

4 stars only because my last order was lost in transit. I don't blame Otrium. It took a while for a resolution contacting the carrier and Otrium. In the end my order was refunded and I was given a generous coupon code for the inconvenience. I was really looking forward to receiving the items which are now no longer available. It's a bit of a treasure hunt.

9 July 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi,

Thank you for your review. We're sorry to read that you did not receive your order. Hopefully, you are able to find some alternatives.

Kind regards,
Team Otrium

Rated 1 out of 5 stars

Thought it was too good to be true,and it was.

I ordered a hat I had seen on other sites that I loved. It was on clearance. Price was fantastic. So much so that I thought it was too good to be true. It turns out it was. Once my order has been placed. I received the email saying that it was placed but there was no tracking number just in order number. I was then unable to log into the website and get a tracking number. I did however received three or four emails from the company in German. I speak English. I ordered in English.
However, the hat did arrive. Within about 5 days. Not bad; except I had ordered a wide broom fedora teardrop shape top with a pencil curl on the brim. When they open the box instead of packing it the long way like anybody would have. They packed it sideways so that the front brim in the back brim were bent up at ridiculous angles and the headband and shape of the hat was mangled. I took a photograph. It looks like somebody stomped on it. Luckily I know hats and I rehabbed it into a sensible looking hat. When I realized that the hat that that I had in my hand was not the hat that I ordered. Wrong brim no pencil curl. Wrong ribbon. Same color as hat, not darker brown. It was literally the wrong hat. Today is Saturday I received the package Friday. I don't know what I'm going to do. My experience, Otrium left me feeling Had. Like they got me .. you know like a sucker.

6 July 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Elliott,

Thank you for your review. We're sorry to read that there were issues with your first order with us. If you haven't already, please reach out to our customer service team at service@otrium.com so that we may look into this further for you.

Kind regards,
Team Otrium

Rated 5 out of 5 stars

Always dependable

Always dependable. Amazing selection. Great prices. Overall love this site.

21 June 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Mark,

Thank you for your review. We're glad you were able to benefit from the great selection that we offer!

Kind regards,
Team Otrium

Rated 5 out of 5 stars

I love shopping at your website

I love shopping at your website! I’m crazy about Anatomie clothing.

3 July 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Julie,

Thank you for your review. We're glad you were able to benefit from the great brand selection that we offer, particularly Anatomie!

Kind regards,
Team Otrium

Rated 4 out of 5 stars

Love the prices and how quick they are…

Love the prices and how quick they are to find a solution! The products are good but need newer offers. They have to cut the sending costs. There's just so many competitors out there to keep charging clients to send and to return products!!

1 June 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi,

Thank you for your review. We're glad you were able to benefit from the deals we offer! Information regarding our delivery and return costs can always be found on our Help Centre page.

Kind regards,
Team Otrium

Rated 5 out of 5 stars

Excellent Selection and Unbelievable Deals!

I recently discovered Otrium, and I must say, I'm thoroughly impressed with their selection of apparel. From start to finish, my shopping experience has been nothing short of amazing. Whether you're looking for everyday essentials or something unique for a special occasion, Otrium has you covered. I found several hats and clothing pieces at significantly lower prices compared to other retailers. It's the perfect place to shop if you're looking for fashionable clothing without breaking the bank. I was also highly impressed with the shipping and delivery process. My order arrived quickly and in perfect condition. I highly recommend Otrium. Give them a try, and you won't be disappointed!

15 June 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Angie,

Thank you for your review. We're glad you were able to benefit from the great deals we offer! We can't wait to see you shopping with us again.

Kind regards,
Team Otrium

Rated 5 out of 5 stars

Love the last three coats!

6 June 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi,

Thank you for your review. We're glad to read that you have been able to find multiple great deals!

Kind regards,
Team Otrium

Rated 5 out of 5 stars

Love the high quality brands and the…

Love the high quality brands and the incredible deals that I find on Otrium! I can buy with confidence knowing that they make returns and/or exchanges a snap. Highly recommend!

27 June 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Amanda,

Thank you for your review. We're glad to read that you have been able to find multiple great deals! We can't wait to see you shopping again.

Kind regards,
Team Otrium

Rated 5 out of 5 stars

Excellent selection, prices, and shipping. Thank, Otrium!

Very fast shipping. Quality, genuine products at unbeatable prices. I picked up 4 pairs of Everlane pants for $15 each. These retail for $90. I might order more since I wear these nearly daily.

7 June 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi,

Thank you for your review. We're glad to read that you have been able to find multiple great deals! We can't wait to see you shopping with us again.

Kind regards,
Team Otrium

Rated 5 out of 5 stars

Top notch customer oriented experience

Top notch customer oriented experience, always on top of market game, extra coupons, not annoying with emails, beautiful prices, awesome pieces, shipping is super fast, no hassle returns and their boxes are excellent.

7 June 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Sandra,

Thank you for your review. We're glad you were able to enjoy your shopping experience from start to finish. We hope to ee you shopping with us again.

Kind regards,
Team Otrium

Rated 5 out of 5 stars

Great deals

Great deals, great quality products

29 May 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Danny,

Thank you for your review. We're glad you were able to benefit from the great deals and product selection that we offer!

Kind regards,
Team Otrium

Rated 5 out of 5 stars

I Love Otrium

I love Otrium: it has very eclectic and high quality merchandise at very good prices; delivery and return are easy and efficient. I've purchased many items and continue to count Otrium my go to shop.

12 June 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi there,

Thank you for your review. We're glad to read that you have been able to find multiple great deals! We can't wait to see you shopping with us again.

Kind regards,
Team Otrium

Rated 1 out of 5 stars

These guys charged me and did not…

These guys charged me and did not provide the order confirmation nor shipping details. I was conveniently charged a pretty penny for shipping. Their file a request form does not work, nor does their facebook respond called 5 times and their phones hang up on you. This is not a real company I’m filing a complaint to the better business bureau and fraud to my bank. Avoid them. Customer service is 0/100.

13 June 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Sean,

Thank you for your review. Our Customer Service team has indeed reached out to you regarding this issue. If you require further assistance, please reach out to them.

Kind regards,
Team Otrium

Rated 5 out of 5 stars

Excellent products with excellent…

Excellent products with excellent pricing. Quick shipping.Calling customer service proved to be an excellent customer service experience. All good as long as my returns are smooth as expected.

14 June 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Marcy,

Thank you for your review. We're glad you were able to benefit from the great deals we offer. Please feel free to reach out to our team again if you have any other queries. We look forward to seeing you shop with us again.

Kind regards,
Team Otrium

Rated 5 out of 5 stars

Packaging strong and delivered in a…

Packaging strong and delivered in a reasonable amount of time and the tracking was easy.

14 June 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi Rosemarie,

Thank you for your review. We're glad to read that you had an easy shopping experience with us. We can't wait to see you shopping with us again.

Kind regards,
Team Otrium

Rated 5 out of 5 stars

I had read a bunch of terrible reviews…but...

I had read a bunch of terrible reviews online about Otrium, but my experience has been flawless.

Ordering was super easy. Prices were incredible. Shipping was fast and came in a very nice box with everything in their original bags and with original tags.

1 June 2023
Unprompted review
Otrium logo

Reply from Otrium

Hi,

Thank you for your review. We're glad you were able to benefit from the great deals we offer and that you've had a great experience shopping with us!

Kind regards,
Team Otrium

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