Uscreen Reviews 

232
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Uscreen has been a dream for me to work with. There is so much support for navigating my launch - anytime I have a question, someone is responding to my email or available to chat. The backend is easy... See more

Company replied

Rated 5 out of 5 stars

Thanks to Uscreen we were able turn our small YouTube channel (Refeel Yoga) into a viable source of revenue. They've enabled us to be able to teach, travel, study, while generating passive income and... See more

Rated 5 out of 5 stars

Uscreen has saved our business ( SecretActor.com ). Our revenue has more than doubled since we migrated 18 months ago from Vimeo OTT (of note: Vimeo OTT is awful - please don't go with them... See more

Company replied

Rated 5 out of 5 stars

We host our GVAA On-Demand training library on Uscreen and have been really happy with it. Clean interface, reliable video delivery, and it makes managing a subscription library surprisingly easy on t... See more

Company replied

Company details

  1. Software company

Written by the company

Uscreen is an all-in-one membership platform built for video creators to launch paid memberships that include an on-demand video library, live streaming capabilities, and their own community space, all in their own branded site and OTT apps.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

232 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(232)

20 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy Uscreen customer!

I have nothing but amazing things to say about my experience with Uscreen. Migrating my small niche community from Wistia and Circle.so was seamless. My customers love the new platform and my revenue has tripled in the first 3 months since switching!

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Everything I need

It's the exact system I need for my membership. I wanted to create a Netflix for podcasters, and even built out a version one on top of WordPress. But Uscreen does everything I need it to do and more. It was a no-brainer for me to switch.

11 October 2023
Unprompted review
Rated 5 out of 5 stars

The BEST in the Business!

If I had to sum up our experience with Uscreen thus far - it's been one of the best choices we've made. We moved from another service and right from the get go the onboarding experience, transition and set up with Uscreen was simple. We were supported by an incredible team in our transition and to this day the team we work with are helpful, kind, interested and supportive.

We moved to Uscreen for a few reasons. 1. The features they offer are the best. Apps, built in communities and they're constantly rolling out new features. 2. Support - the tech support for us and the customer support for our clients is great. 3. The themes and features are up-to-date and look great. Nothing looks dated and the customer experience is simple and appealing to the eye.

Over the last 6 months with Uscreen we've noted a steady increase in sales, much higher customer retention and daily engagement with our users. The built in Communities are the key to building these relationships and Uscreen makes it easy.

If you are looking for a place where you can house your videos and offer cutting edge features for your customers then Uscreen is the place to go.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Joining Uscreen in July for my IG…

Joining Uscreen in July for my IG Content Club has been a pivotal decision in my business. The platform's intuitive design and elegant dashboard have significantly eased my content management process. Members have warmly welcomed the added benefit of app accessibility, which has enriched their experience. The supportive and efficient customer success team at Uscreen played a crucial role in smoothing the onboarding process and continues to impress with regular check-ins. I am particularly fond of the live streaming feature, which has added a dynamic edge to our content. In instances of technical questions, I've found the customer support team to be exceptionally quick and helpful, ensuring a seamless service.

1 July 2023
Unprompted review
Rated 4 out of 5 stars

Amazing platform

If you are a content creator looking to engage with consumers directly, I highly recommend Uscreen as a platform. The support team is exceptional in their assistance with any questions or issues, and they are continuously exploring and implementing effective tools to help us sell our content. Their efforts have gone above and beyond to ensure our success. Overall, Uscreen is an excellent choice for content creators.

29 March 2023
Unprompted review
Rated 5 out of 5 stars

Very easy to set everything up

Very easy to set everything up, nice-looking and user-friendly website templates. Customer service is quick to respond, and their help section is extensive and useful. They are always adding new features and improving. A more accessible price point for the apps would be great, but happy with it overall.

1 February 2023
Unprompted review
Rated 1 out of 5 stars

I have never signed up to this AND THEY WONT STOP EMAILING ME

I have never signed up to this "uscreen" service yet they will contiuninely send me emails about "missed billing payments" of $99.99. I received about 6 emails in 20 minutes of eachother, even though i have asked every time to stop emailing me.

17 November 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi there, we want to send our sincere apologies for this experience. Based on the dates you're reporting, we believe it's possible you were added to an account by a user for nefarious purposes. We have put a stop to this, but if you'd like, you can email billing@uscreen.tv and we can ensure that the email used has been deleted in our systems.

Rated 1 out of 5 stars

Constant spam emails

I have never signed up or used Uscreen but I've been getting constant emails from multiple different Uscreen accounts, saying my subscription hasn't gone through. Stop emailing me spam! I've never used your service.

17 November 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi there, we want to send our sincere apologies for this experience. Based on the dates you're reporting, we believe it's possible you were added to an account by a user for nefarious purposes. We have put a stop to this, but if you'd like, you can email billing@uscreen.tv and we can ensure that the email used has been deleted in our systems.

Rated 1 out of 5 stars

Uscreen has contentinu to steal my money to date.

I made a trial on the part of Uscreen 2 months ago and it happened that, despite I have disabled the subscription, Uscreen has contentinu to steal my money to date.
I tried to ask for an explanation, but the only thing they tried to do is convince me to use the platform.
But I don't want to use their service also because all the platforms turn out to be the same and aesthetically obscene!
I have moved to another cheaper and more serious OTT provider.

23 September 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi Luis, this is Rob from the Uscreen Team.

Sorry to hear that you've had this experience. I was trying to look for your account based on your name here on Trustpilot, but couldn't find your account or any tickets. We'd more than happy to work towards providing you with a refund on your account. If you could please send us an email at support@uscreen.tv and mention my name, we would be more that happy to resolve this issue for you.

Thank you, Luis.
-Rob

Rated 1 out of 5 stars

I was billed $199.00 on 9/6/2022

I was billed $199.00 on 9/6/2022
then $199.00 on 9/19/2022
there contracts are $199 a month but they billed me in 2 weeks. wow double their contract.

18 September 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi Darko, this is Rob with the Uscreen team. I had a look into our email and live chat with you, and it looks like our Luis and Martha on our team responded to you well within 24 hours and resolved this issue for you.

I can see that your subscription has been cancelled and the last 2 payments have also been refunded to you (the funds should be back in your account within 5-10 business days).

Let us know if you have any questions, and if there's anything else we can help with in the future, we're here for you.

Best,
Rob

Rated 5 out of 5 stars

So far the experience has been awesome

So far the experience has been awesome. Morgan E. Has been super helpful "Just let me know if you need anything". She has been very responsive. We are excited to move forward!

2 September 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi Julius!

Rob here from the Uscreen team. Thank you so much for leaving this review. Much appreciated. I'll definitely pass this along to Morgan.

Be sure to join our community over on Facebook to connect with other Uscreen users.

Excited to see what you build! Reach out if there's anything else our team can help with.

Best,
Rob

Rated 5 out of 5 stars

The product is very instinctive with good customer service.

The product is very instinctive. Additionally, the customer experience team is top notch. Kylie has gone above and beyond to assist me getting up and running. Happy customer.

25 June 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi there, thank you for leaving us this review.

That's so appreciated. I'll make sure to get this over to Kylie as well. If there's anything else we can help with, please do let us know. Also, I invite you to join our community inside our Private Facebook Group to connect with other like minded folks building their memberships.

All the best and hope to see you around.
-Rob

Rated 5 out of 5 stars

Exactly what I'd been hunting for.

I think this software may not be all things to all people but it's an incredibly helpful, simple, productive tool for someone selling video content.

Has a great feature that schedules releases and expires releases. For me that was the one thing no one else had. Excellent.

I'd say, though, that the best feature are the customer support folks. I've had a few conversations with them (Kylie in particular) and was very, very happy with how happy they were to help me and how well they answered all of my questions and got me set up. Good stuff. I recommend.

9 June 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi Matt, thank you so much for this review.

We're so happy that we are such a fit for what you're looking for in a membership platform for your business. I'll be sure to pass this along to our team, especially Kylie!

If there's anything else we can help with, don't hesitate to reach out anytime. That's what we're here for.

Best,
Rob

Rated 5 out of 5 stars

New CSM is Amazing!

We’ve recently been assigned a new Customer Success manager and she has been incredible! Extremely responsive and flexible with her meetings. She is an absolute asset to this company! Thank you Emma Listman!

14 April 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi Kristen! Rob here from the Uscreen team. Emma is amazing and we're so happy to hear that you're having a positive experience so far. If there's anything else we can help with, please don't hesitate to reach out to us anytime.

Best,
Rob

Rated 5 out of 5 stars

Great customer success manager (Emma)

Great customer success manager (Emma). Really takes the time to understand our business and what is required to help it grow.

Uscreen takes their customer's feedback seriously and finds ways to prioritize them, make those priorities visible for all customers to see. You can see that they are working hard to make the platform better every day! As a customer I feel valuable and important to them.

28 March 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi Bijan,

Rob here from the Uscreen team. Thank you for the review and leaving your kind words here. That means a lot to us. And you're right, we take our customer's feedback very seriously and want to make sure that we are continuing to build a platform and tools that will help our customers find success with their businesses.

Thank you again and if there's anything else we can help with, please don't hesitate to reach out.

Best,
Rob

Rated 5 out of 5 stars

I wish I could give her 10 stars!

Kylie Williams is fantastic! So helpful, so competent, and so patient with an "older" guy who isn't super-techy. I never would have got "onboard" with my videos without her - what an asset to Uscreen she is, I hope they realize that. Thanks for everything Kylie!

11 March 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi Michael,

Thank you for your review and kind words. I'll make sure it gets to Kylie, I'm sure she would love that. We definitely know how valuable Kylie is to our team, and so proud to have her here with us. We wish you all the best with your programs and if there's anything else we can help with, please don't hesitate to reach out. That's what we're here for.

Best,
Rob

Rated 5 out of 5 stars

Kylie Williams is great!

My on boarding process has been phenomenal thanks to Kylie! She made it super fun and easy to get set up. I can’t wait to show the world what we have in store. Thanks Uscreen for this awesome platform.

10 March 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Wow, thank you so much Deonte! Those are such nice words and we'll definitely make sure they get to Kylie. We'd also love to see what you're building, so feel free to join us inside our private Facebook Group, and share a link to your site so we can all get even more inspired.

We wish you all the best with your programs and if there's anything else we can help with, please don't hesitate to reach out. That's what we're here for.

Best,
Rob

Rated 5 out of 5 stars

We have been using Uscreen for a short…

We have been using Uscreen for a short while but the user-friendly backend is extremely useful. The staff was also very helpful as we were transferring customers and video content over from our previous provider. It is also very clear that their team is working on new features constantly and listens to their users.

3 March 2022
Unprompted review
Uscreen logo

Reply from Uscreen

Hi Mike, thank you so much for the kind words. Glad to hear that things have been going well. If you haven't already, we'd love to have you join us inside our Private community on Facebook. Just look for "Uscreen Insiders" and join us over there!

And of course, if there's anything we can help you with, just reach out. That's what we're here for.

Best,
Rob

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look