UserTesting Reviews 3,221

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly interface of both the app and website, finding them simple and easy to navigate. Many appreciate the smooth and timely payment processes, highlighting the reliability of earning extra income by providing feedback. The customer service is frequently commended for being helpful, responsive, and efficient in resolving issues. However, some customers reported dissatisfaction with technical glitches, particularly with tests failing to upload or the Android app being buggy, leading to wasted time and uncompensated efforts. A few also mentioned that screener questions can be too long, and some experienced a decrease in payment for tests compared to previous rates.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting the platform's ease of use, clear... See more

Website

Reviewers highlight positive aspects of the website, often praising its user-friendly interface, clear... See more

Application

Customers had positive experiences with the app, praising its user-friendly and intuitive interface, which... See more

Payment

People report positive experiences with payment. Many customers appreciate the timely and reliable payments,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the excellent onboarding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is a genuine app and provides provides opportunity to take tests and surveys that are engaging and also a nice way to earn some extra money. I enjoy giving feedback and making money. The user inter... See more

Rated 5 out of 5 stars

I’ve had a really good experience with UserTesting so far. The platform is easy to use, the instructions are clear, and the tests are straightforward. Payments have been smooth and on time, which I re... See more

Rated 5 out of 5 stars

This website is very useful for people looking to supplement their income, or students who need extra cash. Especially with PayPal, it's very helpful for saving our income. This website also helps web... See more

Rated 5 out of 5 stars

The first experience was little alarming at first, because I didn’t fully understand what to expect, but as I tested and read different parts of the website I saw the outcome, this is wonderful opport... See more


Company details

  1. Software company

Information provided by various external sources

UserTesting is an on-demand human insights platform that empowers entire organizations to make timely, customer-centric business decisions with confidence. With UserTesting, brands can target their exact customer audience, readily create and execute studies, and engage in 1:1 live conversations to better understand, capture, and spotlight meaningful reactions and responses. Easily package these human insights into a video reel and share them across the organization to make more informed decisions that influence the customer experience and increase brand loyalty and revenue.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Usertesting.com review at first glance

This company helps me earn a side income as a 12th grader, and it teaches me how to make money on my own. Even though it is not reliable in the long run, it's still a good foundation for generating online income. On the self-improvement aspect, this website enhances my public speaking and writing skills in a structured way, as the number of test invitations depends on how good my feedback is. Additionally, I am ahead financially in comparison to my friends, and since this is a niche website, I have less competition.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

This app explains everything in clear…

This app explains everything in clear detail and gives instructions on how exactly to earn money. Everything is explained and the practice test gives you a chance to understand what is required

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Did not pay!

Update: The user testing people replied that I should submit a request. I already did that and I was ignored. In case that's confusing for them, no one at user testing responded to my questions about not being paid.

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Did not pay! I completely finished more than one test over the time that I've been a tester that they refuse to pay me for. According to them I got a low rating, which they cleared after review so that would clearly say that I didn't deserve the low rating and I deserved to be paid for my time. That's not what happened. I spent at least 10 minutes if not more on each test and they didn't pay me. Let me say it again so you're not surprised when it happens to you, they didn't pay me. When I reached out for further explanation they ignored me.

8 April 2026
Unprompted review
UserTesting logo

Reply from UserTesting

Thank you for your feedback. We understand how important it is to receive payment for your time and effort. For concerns like this, we recommend visiting our Support Centerto review relevant articles and submit a request so our Support Team can investigate further. We appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

0 STARS ACROSS THE BOARD

0 STARS ACROSS THE BOARD
This testing platform pays only $1 for tests that they used to pay up $5-$8 for. Further, they have a "bait & switch" style for their $10 tests that show one is available among the all other $1 tests, but when clicked that one $10 test is never available. I have tested this out in several different ways and that $10 test is never "available" to complete a screener for. Yes, they do have a few $10+ tests that have extremely narrow requirements which pop up from time to time, but difficult to qualify for. For experienced, professional, testers this is not a viable platform.

25 March 2026
Unprompted review
UserTesting logo

Reply from UserTesting

Thank you for your feedback, Stacie. Test payments can vary based on the type of study, duration, and requirements, and the reward is always shown before you choose to participate. Test availability can also change quickly, as sessions are offered on a first-come, first-served basis and may no longer be available by the time you select them. We appreciate you taking the time to share your experience and perspective.

Rated 5 out of 5 stars

Great Platform

Quite a great platform to be on, it is so helpful in many different ways. Not only does it help people financially but it also improves their skills in assessing/ testing products and many other applications.

6 April 2026
Unprompted review
Rated 1 out of 5 stars

Pure abusement

Pure abusement! They make you participate to the studies take all your time and then you dont seem like you are participated or you see the status ¨the study cancelled¨.

6 April 2026
Unprompted review
UserTesting logo

Reply from UserTesting

Thank you for your feedback. We understand how important it is for your time and participation to be recognized. Test statuses can vary depending on study requirements or technical factors. For more information, we recommend visiting our Support Center, where you can find helpful articles and contact our Support Team if needed. We appreciate you taking the time to share your experience.

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