Van Monster - Glasgow Reviews 160

TrustScore 4.5 out of 5

4.7

2229 London Road, G32 8XL Glasgow, GB


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Rated 5 out of 5 stars

Brian at the Glasgow branch was very helpful and got me a van quickly which was seamless. Happy with my purchase and part exchange. Thanks, Campbell Clyde Coast Exterior Services Ltd

Rated 5 out of 5 stars

Fred was our contact at van monster and delivered fantastic customer service throughout the whole process. It was so easy to reserve our van of choice with just a quick call. The pics were sent as soo... See more

Rated 5 out of 5 stars

Really good experience from phone call to van collection. Dealt with Fred who organised bringing the van from down south to Glasgow. Everything exactly the same as on the description. Allowed to have... See more

Company replied

Rated 5 out of 5 stars

From the first call Brian made us feel at ease. Extremely helpful giving us the opportunity to look at all vans without pressure. Brian explained everything extremely well and in terms we could f... See more

Company replied


Company details

  1. Used truck dealer
  2. Motor vehicle dealer

Information provided by various external sources

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Written by the company

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

160 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Buying a Second Hand Car at Van Monster Glasgow

Fantastic experience buying a second hand car with the support of the staff at Van Monster Glasgow. Professional, efficient and honest throughout and a good deal on the car too! Particular thanks to Fred who was a pleasure to deal with. Would highly recommend.

16 August 2024
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thank you for the review and recommendation.

Rated 5 out of 5 stars

Vehicle purchase

Having just purchased a vehicle from Vanmonster. From the beginning until the final purchase, I can only described the experience as simple and straight, all done to the staff and their professionalism. Vanmonster, Fred Brogan was exemplary from beginning until the end. An asset to the company.

Many thanks to Vanmonster, more importantly Fred. ⭐️⭐️⭐️⭐️⭐️

17 August 2024
Unprompted review
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Reply from Van Monster - Glasgow

Great review. Thank you.

Rated 5 out of 5 stars

Stephen

Stephen, was very helpful and informative when purchasing our van. The process was quick and efficient, would highly recommend.

16 August 2024
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thank you for the review and recommendation.

Rated 5 out of 5 stars

Very good

1 - the vehicles are nicely serviced, the offer is broad, prices reasonable and the whole process of choosing and buying a business vehicle here is clear, smooth and pleasant.

2 - above that staff at this particular Glasgow branch made whole experience exceptional, thanks again!

27 July 2024
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Great feedback. Thank you.

Rated 5 out of 5 stars

Very straight forward

The whole process of buying our car was made very straight forward and the price was competitive. The sales person we dealt with (Brian) was also very friendly and helpful.

5 August 2024
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thank you for the review.

Rated 5 out of 5 stars

Completely satisfactory experience

Fred was completely up front regarding all aspects of the vehicle and it's history and everything was done as agreed. Would definitely recommend this seller.

1 August 2024
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thanks for the recommendation.

Rated 4 out of 5 stars

Faultless experience

Faultless experience, didn’t give 5star as had to travel to Glasgow to view then collect car. They had my address so could have been delivered to my local Van Monster just 5 miles from my home.
Staff were great, well organised and kept me updated with points I raised. Straightforward and effortless experience.

29 July 2024
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thank you for the review. The Vanmonster site near to your address closed in October last year. Sorry but we have no Vanmonster staff working on that site.

Rated 5 out of 5 stars

2nd can bought from here

The guys in this branch made me feel so welcome again and went out and beyond to do anything would definitely recommend them to anyone wanting to buy a van

15 July 2024
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thank you for the repeat business.

Rated 5 out of 5 stars

Great customer service and great value…

Great customer service and great value car. No hard sell or waffle. Really efficient service when collecting the car too. Would buy from them again and would recommend. Great service from Brian.

10 July 2024
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thanks for the recommendation.

Rated 5 out of 5 stars

I had an excellent experience with this…

I had an excellent experience with this company. Brian Findlay was always very friendly and quick to respond via email or telephone and was professional and clear whenever I asked questions. As a lady who doesn't know much about cars Brian made me feel very comfortable from start to finish and he made the whole process of purchasing a car stress free. I would certainly recommend this company to others

10 July 2024
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thank you for the review and recommendation.

Rated 5 out of 5 stars

Fred and the team in Glasgow have been…

Fred and the team in Glasgow have been selling previously used vans to our company for many years. We are small to medium business. Its crisp and chocolate we are selling, so to purchase new vans is expensive. These guys under rate how important they are to small businesses like ours. Great service.

1 July 2024
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Great review. Thank you.

Rated 4 out of 5 stars

Good Experience again

Stephen was really helpful throughout the purchase process. Many Thanks

21 June 2024
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thank you for the review.

Rated 5 out of 5 stars

Fred at vanmonster was great from start…

Fred at vanmonster was great from start to finish. His support, customer service and after care has been second to none. I also like the fact vanmonster offer plenty of support after you buy the car too.

I would definitely recommend friends and family to vanmonster.

21 June 2024
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thank you for the recommendation.

Rated 5 out of 5 stars

Van purchase.

Fred and his team were excellent. Communication was excellent.
Priceses for part exchange were very competitive.
Would be happy to use again.

24 June 2024
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thank you for the review.

Rated 5 out of 5 stars

I have dealt with Brian at the Glasgow…

I have dealt with Brian at the Glasgow branch before and found him to be honest and straight forward, so when it came to buying another van there was only one place i was going. Thanks again regards Donald.

15 June 2024
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thank you for the repeat business.

Rated 5 out of 5 stars

Great Service

Great Service. Brian was very knowledgeable to easily contacted anytime i had a query. I was kept updated throughout my purchase and i would highly recommend this company. I will definitely return in future!

12 June 2024
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thank you for the recommendation. Look forward to seeing you again soon.

Rated 1 out of 5 stars

Terrible customer service, AVOID THIS COMPANY

Despite phoning twice and being assured the car we wanted to view would be available we were not allowed to test drive it when we went to Glasgow, as it was hemmed in by other vehicles. When we did return to buy the car, it initially drove well but by the time we got home (about an hour later) it was making a loud rattling noise. It took numerous phone calls and three weeks to obtain a refund. So much for their "no quibble money back if you are not happy in the first 2 weeks"

20 April 2024
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Ms D’Arcy, we are sorry to hear that this was your experience. We value our customers above all else. Your request to reject the vehicle was received on 24th April at which time you were advised that the refund would be processed on receipt of the V5C document. Your refund was processed on 8th May 2024 following receipt of the V5C document via post on 7th May 2024. Once again we apologise that you were not satisfied with your purchase.

Rated 5 out of 5 stars

excellent

very speedy delivery with excellent service from Fred at Glasgow
Will definitely use again for future van purchase

14 May 2024
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Great review, Thank you.

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