Van Monster - Glasgow Reviews 160

TrustScore 4.5 out of 5

4.7

2229 London Road, G32 8XL Glasgow, GB


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Rated 5 out of 5 stars

Brian at the Glasgow branch was very helpful and got me a van quickly which was seamless. Happy with my purchase and part exchange. Thanks, Campbell Clyde Coast Exterior Services Ltd

Rated 5 out of 5 stars

Fred was our contact at van monster and delivered fantastic customer service throughout the whole process. It was so easy to reserve our van of choice with just a quick call. The pics were sent as soo... See more

Rated 5 out of 5 stars

Really good experience from phone call to van collection. Dealt with Fred who organised bringing the van from down south to Glasgow. Everything exactly the same as on the description. Allowed to have... See more

Company replied

Rated 5 out of 5 stars

From the first call Brian made us feel at ease. Extremely helpful giving us the opportunity to look at all vans without pressure. Brian explained everything extremely well and in terms we could f... See more

Company replied


Company details

  1. Used truck dealer
  2. Motor vehicle dealer

Information provided by various external sources

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Written by the company

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

160 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great to deal with

Brian is always so great to deal with, he understands what vehicle we require, and he goes above and beyond when assisting us

9 December 2023
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Great to hear Brian goes above and beyond.

Rated 5 out of 5 stars

Great first experience

Bought my 1st car there and Fred was helpful and drove my car away same day. Highly recommend 👌

3 January 2024
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thank you for the review and recommendation.

Rated 5 out of 5 stars

Best service ever

Best service ever. Everything went smoothly and quickly without any issues. Highly recommended.

6 November 2023
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thank you for your review and recommendation.

Rated 5 out of 5 stars

Great service!

Great service!

Easy to deal with, van was exactly as described, good customer service.

16 September 2023
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thank you for your feedback and thank you for your purchase

Rated 5 out of 5 stars

Painless purchase of a van

Painless purchase of a van
Good service
friendly staff
Would recommend to others

11 September 2023
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thank you for your feedback and for your purchase

Rated 5 out of 5 stars

Super Easy.

Super easy, friendly service. I felt like they were not taking the mic (like other used car sales businesses). Very genuine and painless. Would absolutely recommend (and have).

26 July 2023
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thank you for your kind feedback

Rated 5 out of 5 stars

First class service

Stephen at Van Monster was really helpful is locating exactly the van we needed for our business. Once he found it, he organised for it to be brought round for us to check, then sorted out all the paperwork for the transfer of ownership, vehicle tax etc. Nothing was too much trouble. Van Monster has a very big selection of used vans in multiple sites across the UK, so can usually find something to suit. Couldn't have been better service. Will definitely be using them next time we need a van.

25 July 2023
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

thank you for your feedback. We will pass your kind words to Stephen

Rated 5 out of 5 stars

Excellent service from Stephen O'Neill

Excellent service from Stephen O'Neill. Previous experience was amazing so he was my "go to" when I needed another vehicle. Delivered to my door, clean and well maintained. 2/2 vehicles purchased from Van Monster and wouldn't go past Stephen for my needs, great service.

6 July 2023
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thank you for the review, Hope we can assist you further in the future. I will pass the feedback on to Stephen and the Glasgow team.

Rated 5 out of 5 stars

Excellent, first class service

Very happy with the excellent service from VanMonster in Glasgow and in particular Stephen who made the purchase of my van a seamlessly process. Helpful without being over bearing and very happy to answer all my questions and explain things. Van Monster went the extra mile literally by arranging to have the van delivered to my house following completion of the sale. A++++ First rate

7 June 2023
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thank you for the review, so glad you had a great experience dealing with Stephen and the Glasgow team.

Rated 5 out of 5 stars

Enquired about 2 vans on the website…

Enquired about 2 vans on the website that had already sold, but the sales person Brian let me know about another one of similar style and price that was due in and was perfect for what I was looking for. Simple process, traded in my car, all went smoothly and had a person to contact, not an automated system. Will be my first port of call when I need to upgrade this van.

2 May 2023
Unprompted review
Rated 5 out of 5 stars

The last time I purchased a van from…

The last time I purchased a van from van monster it was Brian Finley who looked after me then. He was so good that I went back and it was Brian Finley that went through all my options for this van. he was very thorough in everything he does with me so much so that I let people know to go to him if they’re looking for a van.

17 May 2023
Unprompted review
Rated 2 out of 5 stars

Audio fault costs my business.

Collected my van from Van Monster and immediately noticed a problem with the audio. Got the van booked in under warranty for assessment costing me a day's work and revenue. They said the van required a new aerial which was unusual as the audio problem was present while using Bluetooth also. The van was booked back in for the work and not surprisingly it wasn't the aerial, it was the speakers. So this is going to cost me 3 days revenue to get this problem fixed.
This was an obvious fault and should have been picked up during the initial checks on the van. Very unhappy and very frustrated.
I will go elsewhere for my vans in future.

9 May 2022
Unprompted review
Van Monster - Glasgow logo

Reply from Van Monster - Glasgow

Thank you for your valuable feedback. We take all comments seriously and would like to apologise for the inconvenience you have experienced, and recognise that the level of service received has fallen short of our expectations on this occasion. We are in the process of repairing your vehicle under warranty and will endeavour to complete this as soon as possible, if you could contact our After Sales team we will be happy to discuss the matter and bring it to a rapid and satisfactory resolution.

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