Terrible garage, unreliable sales employee. Sells from the book, not a single eye for the person.
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Hi, Service forgot about my car and after 2,5 hour passed, I asked if I can get my car as planned and they notived that service has not started work yet. Then it was lunch time. Then mechanic damaged... See more
Company replied
last May the 1st they made the yearly maintenance, but they did not replace the winter tyres with summer ones because "they did non know where my summer tyres were stock". They promised to inve... See more
Super experience. Everyone very friendly and professional and helpful .
Company details
About Van Mossel Volkswagen - Hapert
Written by the company
BEKIJK ONZE VOORRAAD
PLAN EEN WERKPLAATS AFSPRAAK
NEEM CONTACT MET ONS OP
Over Van Mossel Volkswagen:
Van Mossel is officieel Volkswagendealer en heeft vestigingen in Hapert, Oisterwijk, Tilburg, Valkenswaard, Waalwijk en Weert.
Over Van Mossel:
Mobiliteitsbedrijf Van Mossel Automotive Group is in ruim 75 jaar tijd uitgegroeid tot het grootste automotive bedrijf van de Benelux. Hieronder vallen de dealerbedrijven, schadeherstelbedrijven, leasebedrijven en tal van andere mobiliteitsoplossingen. Daarnaast biedt de groep diverse diensten onder één dak zoals verzekeringen, financieringen, signing/inbouw/carrosserie en autoverhuur.
Onze visie:
Van Mossel Automotive Group is een familiebedrijf met 75 jaar ervaring en nog altijd veel ambitie. Wij zien het als missie om onze belofte ‘Voor mobiliteit, voor iedereen’ ook voor u waar te maken. Persoonlijke aandacht, een breed scala aan mobiliteitsoplossingen en scherpe prijzen staan aan de basis van ons succes.
Meer lezen: https://www.vanmossel.com/over-ons/
Meer lezen: https://www.vanmossel.com/over-ons/
Contact info
Oude Provincialeweg 84, 5527 BR, Hapert, Nederland, Netherlands
- 0497 382 730
Profiteer nu van topdeals!
3.6
Average
145 reviews
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Terrible garage
Terrible garage, unreliable sales employee. Sells from the book, not a single eye for the person.
30 April 2026
Unprompted review
Reply from Van Mossel Volkswagen - Hapert
Dear Diederik,
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.
We take comments like yours seriously, especially regarding personal attention and the quality of our service. Our goal is always to provide tailored advice and a customer-focused approach, so it's disappointing to learn that you felt this was lacking.
We would appreciate the opportunity to understand your experience in more detail and see how we can improve. Please feel free to contact us directly so we can address your concerns.
Horrible experience.
Hi, Service forgot about my car and after 2,5 hour passed, I asked if I can get my car as planned and they notived that service has not started work yet. Then it was lunch time. Then mechanic damaged the new tire and they were not able to change the tires. Also there was a part which I have left in the service previous time for paint and it was not ready and I had to make another appointment. I waited for 7 hours without action.
Then I received an invoice which was incorrect. The sum was higher than the listed items. It was communicated as acummulation error due to very old system you have. Even I objected, it was not accepted but system error was comfirmed. My experience this time was horrible.
28 November 2025
Reply from Van Mossel Volkswagen - Hapert
Thank you for sharing your experience. We take your feedback very seriously and will discuss this internally. We sincerely apologize for the inconvenience and frustration you experienced during your visit.
Strongly recommend
Super experience. Everyone very friendly and professional and helpful .
19 February 2025
last May the 1st they made the yearly…
last May the 1st they made the yearly maintenance, but they did not replace the winter tyres with summer ones because "they did non know where my summer tyres were stock".
They promised to investigate and let me know asap => they did not contact me anymore.
I called several times Van Mossel prive' lease, they always answered they would investigate => no one contacted me.
Last wednesday I contacted again Van Mossel, they were surprises and they found my tyres in a certain warehouse. They also promised the Van Mossel Hapert would have contacted me asap to fix an appointment => no one contacted me.
So, I am still waiting to get my service, so to replace my winter tyres with the summer ones. More than a month has gone. And it is almost summer.
1 June 2024
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