Vehicle Multimedia Systems Reviews 126

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many people are particularly happy with the quality of the products and the seamless user experience, noting how well the new systems integrate into their vehicles and enhance their driving experience. However, some customers were not happy with the product quality and after-sales support, reporting issues with units failing shortly after installation and a lack of responsiveness when seeking assistance. A few other people also felt that the installation process was problematic, with incorrect parts being used and prolonged periods without a working system.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the fast installation and friendly... See more

Staff

Clients share positive opinions on staff, highlighting their efficiency, knowledge, and helpfulness. Many... See more

Product

Customers had positive experiences with product quality and functionality. Many reviewers praised the... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the efficiency... See more

Quality

Reviewers mention positive feedback about quality. Many consumers are satisfied with the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found VMS online and couldn’t be happier. Added CarPlay to my Toyota Yaris, really helps having navigation on the screen and avoid faffing around with my phone on the holder. Great experience with the... See more

Rated 5 out of 5 stars

The lads turned up on a Saturday afternoon to install a aftermarket HUD unit on a brand new model Y 2026 Juniper Tesla and did a fantastic job. Saved lots of time and very professional. I’ll use them... See more

Rated 5 out of 5 stars

Recently ordered a sync 3 system to replace my sync 2 in my Focus RS.I have been waiting excitedly for a few weeks waiting for the day.Multimedia Systems have been excellent from the start with help... See more

Rated 5 out of 5 stars

I upgrade my Mercedes Android entertainment system, rear view camera,interior ambient light and speakers make my car like new interior and luxury. The sound system and android system is so nice and ea... See more


Company details

  1. #22 of 33 best companies in Car Equipment Accessories Store
  2. #38 of 60 best companies in Vehicle Parts Shop
  3. #83 of 132 best companies in Car accessories shop
  4. #4 of 6 best companies in Car Stereo Shop

Written by the company

The leading vehicle automotive upgrade specialists. We pride ourselves in providing your vehicle with the latest Android Screen, Carplay Boxes and accessories. We have retrofits available such as Apple CarPlay/Android Auto, Reverse Cameras, Rear Parking Sensors, Ambient Lighting and much more for your car. We aim to have products available for almost every vehicle on the market whilst also having engineers readily available across the UK to help with the installation process should wish to include the service with your purchase! With top professionalism and helpful staff, it is a no brainer to come to us for your vehicle upgrades without breaking the bank - shop with us today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

126 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Where do I start

Where do I start!
Contacted VMS enquiring about Applecar Play for my Range Rover, I was told by so many company’s they couldn’t do it with the my software in my vehicle, anyway spoke to VMS and they have come through! With a new screen with Apple CarPlay and much more tech along with AC panel upgrade for the same price I was quoted just for Apple CarPlay by another company.
They advised 2 weeks it would take for my equipment to arrive, 1 week and a half later even with the new year and Christmas period I had a call from the fitter who was ready to install my equipment, dropped my car off to him few hours later my car was ready!! So happy with the results and how they dealt with everything! Communication from VMS is the best I have ever had from any company! I had few settings I wanted to change in my vehicle they done it all! Wouldn’t recommend anyone else and any further vehicles I buy I will be definitely contacting VMS! Best price! Best service!

5 January 2024
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Wow Ryan, thanks for the kind words! We are honoured that you enjoyed your installation and product.

Rated 5 out of 5 stars

"VMS is undoubtedly the go-to car media…

"VMS is undoubtedly the go-to car media shop for all your needs. Mr. Ray, the owner, and his second in command, Mr. Jay, provide impeccable service. They're honest, kind, and passionate, ensuring every job is done with dignity. From reverse cameras to trackers and ambient lights to Android CarPlay, they excel in every aspect. I am Mr Mo guarantees you'll never go wrong with VMS, and I wholeheartedly recommend this company for their outstanding customer service. Thank you for gaining my trust, VMS. Wishing you continued success!"

12 December 2023
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Thank you so much for the kind words Mo! We are so glad you enjoyed your order and installation with us.

Rated 5 out of 5 stars

Highly recommended!

Their staff came on time, were very polite gentlemen and done the job swiftly and quickly.

17 December 2023
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Much appreciated Analyn :)

Rated 5 out of 5 stars

Got a android screen

Got a android screen, reverse camera and full ambient light installed on my A6. The boys are very knowledgeable and done a brilliant job. The screen with carplay makes a massive difference to the driving experience. The original screen was small and dull. There was some technical diffusion at first but the boys came by my home (some of the boys were from London and came all the way to Liverpool) to sort it for me and everything now is working perfect. The A6 is a very hard car to work around from what ive heard interms of wiring and electrics but the boys managed to sort it all out. Thanks again and would recommend to all for all your car upgrades.

28 October 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We're really glad that you're enjoying the new screen and lighting! Our engineers worked really hard to ensure the best experience for you so I'm glad we delivered. Thank you for choosing us Ste!

Rated 5 out of 5 stars

Sync 2 to Sync 3 Upgrade

All works perfectly, mobile fitting came and fitted in just over an hour. All factory features intact (reverse camera etc)

If you want android auto for a Ford Sync 2 System, I definately recommend this upgrade.

2 November 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Hi Mathew. We're glad you've enjoyed our Sync 3 upgrade - do make sure to spread the word!

Rated 5 out of 5 stars

Excellent service offered by VMS

Excellent service offered by VMS. I've been thinking about getting ambient lights done for the longest time but never committed until I came across this company. Very knowledgable and talented. I also got my android screen from them which is working really well. It was also really good that they offered finance which helped with spreading out the payments.

4 October 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Many thanks for your kind words Nabila!

Rated 5 out of 5 stars

Great company to do business with

Good customer service, competitive pricing and up to date with the current car trends. I’ve had multiple works carried out by vehicle multimedia systems and pleased with every one of them.

7 October 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We appreciate your kind words Stan! Always a pleasure doing business with you.

Rated 5 out of 5 stars

Great product

Great product. Works perfect. I’m very happy with it. Fitted it myself relatively easily.

The only slight thing I would say to improve is to add fitment instructions to the box to speed up the self install process.

28 September 2023
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Many thanks Mark! We will make sure to take your feedback to heart.

Rated 5 out of 5 stars

10/10

I’m glad I found VMS because I got to meet Jay. An incredibly friendly person who executed his job flawlessly. If I ever need anything else for my car I will 100% be coming back. The quality of the products/ services and the quality of the team are both superb.

1 October 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We're happy you are satisfied with our services Mahi, hope to see you back!

Rated 5 out of 5 stars

Absolutely smashing team

Absolutely smashing team, couldn’t be better help

Definitely my first choice in any future projects

4 October 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Much appreciated Lewis, we are honoured to be your first choice!

Rated 5 out of 5 stars

Jay from VMS delivered great customer…

Jay from VMS delivered great customer service, he was very helpful and the installation didn’t have any issues after all

8 September 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Thank you for the kind words Rahul!

Rated 5 out of 5 stars

BMW F20 Ambient Lighting

Got my BMW F20 ambient lighting done by VMS and honestly they smashed it. Ever since i got it done, my car has been standing out and getting compliments all the time. You wouldnt believe how much of a difference it made. Thanks VMS team!!

23 September 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We're glad you're enjoying your new lights Jay, thank you for choosing us!

Rated 5 out of 5 stars

Android screen and HD reversing camera fitting

Jay did the fitting for my android screen and hd reversing camera to my m140i, he was polite and professional throughout, he did an amazing job and even recommended some food places as I'm not local to the area, would highly recommend to anyone looking to have similar work done. A++

2 September 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We pride ourselves with above and beyond customer service so we're glad we met your expectations Ily - Cheers!

Rated 5 out of 5 stars

A new look to my car!

I just had to take a moment to express my deepest appreciation for the amazing work your team did when fitting my new Android screen. I am absolutely thrilled with the results, and my car has never looked better!

The new Android screen is simply outstanding. It works like a dream, and the user-friendly interface has completely transformed my driving experience.

But that's not all! The addition of the reverse camera and dashcam has been a game-changer.

I can't thank you enough for the efficiency and professionalism displayed by your team.

17 September 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Thank you for your detailed review Kevin!

Rated 4 out of 5 stars

Mercedes W204 Carplay Adaptor

I was impressed with the service from VMMS. I paid a little extra than I would have done for a China based supplier on Ebay on the basis that I might need some advice/assistance when installing the unit. As it turned out I did need some advice, and after making contact on WhatsApp an engineer called me back and talked me through the issue I was having.

So far the unit has worked well, and I am pleased with the product's performance. A great improvement on my car's OEM system.

I would have given 5 stars if the instructions had been easier to follow

17 July 2023
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Thank you so much for the kind words and feedback Nick! We appreciate it.

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