VentraIP Reviews 296

Customer service is excellent. I’m not good with technology- so I had to call many times- and every time the person was patient and helpful and I never felt hurried or silly.

Every time I’ve needed help from VentraIP, their technical support team has gone above and beyond. Their patience, clarity, and deep knowledge never fail to impress me. It’s incredibly reassuring to speak with local Australian staff who truly understand the needs of their customers.

One of the things I value most is that their help desk is based in Australia, not outsourced overseas. While I have nothing against international call centres, it’s refreshing and encouraging to see an Australian company supporting local talent and providing consistently excellent service.

VentraIP sets the bar high when it comes to tech support. I always walk away feeling informed, supported, and confident in the service they provide. Keep up the fantastic work!

Regards
Rosario

Isaac was very helpful. Two-way communication was excellent.

I have been a VentraIP customer for many years and I cannot ever fault their customer experience. Multiple websites, hosting packages, and domains and they are always so helpful.

Thomas was no different.

The billing support consultant was very helpful and gave precise answers to all my questions. He gave useful tips on how to set up future invoice payment options.

Easy to speak with and offered a great solution.

More than a 5 star experience. Alex was absolutely fantastic. This has got to be the BEST !!! customer service experience I've ever had. Like Ever !!! and I'm 58. Alex was calm, considerate and helped me navigate to solutions. Thank you Alex you made my day

Amazing support every time I need help! Thank you so much. You guys make my life so much easier!

Listened, guided me through a process at my pace. He was informative.

Answered the phone quickly and answered my question professionally.

VentraIP is a brilliant business and I have only ever received friendly efficient support from the team. I would particularly like to acknowledge Tom who assisted me with exceptional customer service today.

Patient and helpful. Understood what I needed and supported making the changes, while explaining the 'why'.

Prompt efficient, and friendly customer service 10 / 10

Reece A was very knowable regarding my issue with the email set up.
As a business owner more employees need to take a leaf out of Reece's book.

Tom was amazing, couldn't have got back onto my work email without him..
Thank you ..

Support was awesome, with very little wait. Tom has been incredibly helpful in identifying and resolving the issues made with my account. He was patient while I explained the problem and clearly knew his stuff, quickly figuring out what needed to be done.
My issue was resolved efficiently and professionally throughout the call. It is always great to see such effective and pleasant customer service. Massive props to the support team!

Always prompt and polite with any issues resolved quickly

The problem was quickly identified, a solution applied and all done while being super friendly

Owen was Fantastic. It was a very easy process.