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VentraIP Reviews 296

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TrustScore 4.5 out of 5

4.5

Web hosting company
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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, efficiency, and user-friendliness, often highlighting the quick and simple processes for managing domains and other services. The customer service and staff receive high commendations for being prompt, friendly, helpful, and knowledgeable, with many appreciating the personalized and supportive approach. People also find the website easy to navigate, contributing to an overall smooth and stress-free user experience. However, some customers reported issues with the website, including unwanted domain registrations and concerns about SEO impact. A few other people also felt that customer support was slow, inconsistent, or unhelpful, particularly for complex issues or for resellers, leading to significant frustration and business disruption.

What people talk about most

Website

Reviewers highlight ambiguous aspects of website functionality, with some customers praising the quick and... See more

Service

Consumers find service to be positive, with many reviewers highlighting exceptional customer service... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting exceptional support that... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's simplicity, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t recommend VentraIP highly enough! Their customer service is absolutely top-notch – every interaction I’ve had has been prompt, friendly, and incredibly helpful. It’s so refreshing to deal... See more

Rated 5 out of 5 stars

I had a fantastic experience with Caelin during the setup of my account. They were incredibly helpful, patient, and knowledgeable—walking me through each step with clear instructions and a friendly at... See more

Rated 5 out of 5 stars

Alex is a legend!! I was literally crying I was so frustrated with a technical issue I was having, and Alex walked me through it all, was so quick to reply, offered assistance where he did the necessa... See more

Rated 5 out of 5 stars

Good local Australian domain registrar with hosting and other services also offered. I have been using them for a few years now for a range of services and they have been very good. Their account cont... See more

Company details

  1. Web hosting company
  2. DNS Provider

Written by the company

VentraIP is the largest privately owned digital service provider in Australia, backed by a team of industry veterans and local technical professionals who ensure our customers always get the best customer service and technical support 24 hours a day, 7 days a week.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

296 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

George has been an absolute SUPERSTAR

George has been an absolute SUPERSTAR. He solved one issue after another without hesitation. No back end forth, no inefficiencies just direct and immediate solutions. Best support I've ever received. Give this man a raise!!!!

26 May 2025
Unprompted review
Rated 5 out of 5 stars

One phone call

One phone call, one person, problem solved. The way support should be. Thank you

26 May 2025
Unprompted review
Rated 5 out of 5 stars

This is why I'm with VentraIP!

Liam identified and rectified the email service issue in record time. No fuss, no confusing directions or explanations, just getting things done in an efficient and friendly manner. This is why I'm with VentraIP!

26 May 2025
Unprompted review
Rated 5 out of 5 stars

First class service

The call was answered on first ring. The problem was fixed straight away. Was given advice for small changes that would be more efficient in the future.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

I am a new customer with little to no…

I am a new customer with little to no idea what I am doing when it comes to web sites and hosting.
I have spent a bit of time with tech support trying to get my head around it. All the people I have spoken to have been polite, knowledgeable, and patient.
I googled various companies before I committed to VentraIP, now I understand why they are among the top rated. Thanks guys, keep it up. I'm sure I will need your tech support again lol.

24 May 2025
Unprompted review
Rated 3 out of 5 stars

Finally got through

Hated the length of time and the raucous recording whilst waiting for a representative to attend my call.
Dylan was amazing and very helpful for me with my limited IT skills. He was very patient and knowledgeable and we were able to resolve the issue.

20 May 2025
Unprompted review

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