I have recently purchased a new car from Vertu Volkswagen in Mansfield. I cannot fault the customer service received from everyone at the dealership, from our first visit through to collecting my... See more
Company replied
206 Chesterfield Road North, NG19 7JG Mansfield, Nottinghamshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I have recently purchased a new car from Vertu Volkswagen in Mansfield. I cannot fault the customer service received from everyone at the dealership, from our first visit through to collecting my... See more
Company replied
A huge thank you to Joe Percy at Mansfield VW for making the purchase of my new VW Polo such a fantastic experience. Joe went above and beyond every step of the way, ensuring everything was explained... See more
Company replied
Pity can only give 5 stars! After having my pants pulled down by another vw dealership the day before ! These guys are absolutely are to go to again in future, Jamie the salesman was so easy to deal w... See more
Company replied
We had the best, stress free experience from start to end at Volkswagen Vertu Mansfield. Mark Robinson was friendly, helpful, efficient and kept in touch every step of the way.
Company replied
Written by the company
206 Chesterfield Road North, NG19 7JG, Mansfield, Nottinghamshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very knowledgeable, helpful and friendly staff. This is the third VW we’ve had I we are very pleased with it.

Reply from Vertu Motors - Volkswagen Mansfield
Excellent service from all the staff at the Bodyshop. First class repair on our car after an accident. Top quality finish and colour match. Kept well informed and looked after very well.

Reply from Vertu Motors - Volkswagen Mansfield
I visited Vertu Volkswagen and met with Stefan at the Mansfield site. From the beginning Stefan was super helpful, friendly and approachable and guided me through the whole process with patience and professionalism. Stefan sought my new car promptly and kept me up to date at every point. I am so happy with my new car and really pleased I decided to visit the Mansfield site. I couldn't recommend them enough- special thank you to Stefan! A positive experience, would recommend Vertu every time, thank you!

Reply from Vertu Motors - Volkswagen Mansfield
Excellent service. Clear explanation of finance agreement. Very good price. All required specifications met.

Reply from Vertu Motors - Volkswagen Mansfield
Thanks to bev,and all of the bodyshop team for the excellent quality of workmanship shown,in respraying my front bumper, due to stone chips,also fitting new yellow front fog lights,returning my Honda jazz sport,back to me looking showroom condition again

Reply from Vertu Motors - Volkswagen Mansfield
It was a very laid back and stress free process for the part exchange and purchase of my new car.
Very friendly and attentive staff.
Would highly recommend

Reply from Vertu Motors - Volkswagen Mansfield
Excellent information and knowledge around the car we were looking at. Perfect handover from Johnothan and Jamie.
We will definitely recommend this dealership to family and friends.

Reply from Vertu Motors - Volkswagen Mansfield
My experience with Vertu was perfect.
I personally dealt with Fraser, his communication was spot on, he was nice and friendly to approach, happy to answer any questions, he has the car prepped and ready to go on collection day.
So I 100% recommend Vertu.

Reply from Vertu Motors - Volkswagen Mansfield

Reply from Vertu Motors - Volkswagen Mansfield
I recently purchased a Volkswagen Golf 2020 eTSI from Vertu Mansfield and had a genuinely excellent experience. I traded in my Mini Cooper (which I had also bought from Vertu Durham), and the entire process was smooth, transparent, and stress-free.
Jonathan and Brett were incredibly helpful throughout — friendly, knowledgeable, and patient with every question. They guided me through the options, made sure everything was clear, and never pushed for anything unnecessary. I really appreciated how straightforward and supportive the whole interaction was.
The car is exactly what I was looking for and I’m extremely happy with the purchase. I would definitely recommend Vertu Mansfield to anyone looking for a reliable and customer-focused dealership.
Thanks again to Jonathan and Brett for making this such a positive experience!

Reply from Vertu Motors - Volkswagen Mansfield
Bought my new T-Roc at ventu
Mansfield and had the best service I've ever had buying a new car,my sales person was called Rebecca she was absolutely fantastic from start to Finnish and when it was time to collect my new car Rebecca took the time to show me around the car she also took the time to connect my phone to vw connect so I was able to access all the information on my phone. The best experience
Thank you vw

Reply from Vertu Motors - Volkswagen Mansfield
We purchased our car after several visits and test drives. The support we received from Stefan was outstanding. He tirelessly and patiently guided us at every step of the way. We were never pressured or hurried.All his professional support was outstanding.
Thank you Stefan.

Reply from Vertu Motors - Volkswagen Mansfield
From the first enquire call on a used car located at VW Mansfield all questions, negotiation of the vehicle and our P/X were all handled by Roman (used car salesman) in a professional and in depth manner.
Agreed times to view, and collection were all conducted on time.

Reply from Vertu Motors - Volkswagen Mansfield
Superb service would highly recommend

Reply from Vertu Motors - Volkswagen Mansfield
Fraser and Jonno were extremely helpful and informative.
I immediately felt relaxed discussing my options.
When it came to collectiing my new car, the handover was excellent. The features of the car were explained in detail.
I am very happy with my experience and very happy with my new car.

Reply from Vertu Motors - Volkswagen Mansfield
I bought a car from Mansfield this week and honestly could not have had a better experience. Stefan was so helpful and lovely! Would definitely recommend this garage

Reply from Vertu Motors - Volkswagen Mansfield
Rebecca was so helpful, informed and attentive and made me feel really valued as a customer. The whole process was positive and Im so happy with my experience and my new car. Thankyou.

Reply from Vertu Motors - Volkswagen Mansfield
Easy, friendly and prompt experience. Roman was knowledgeable and helped us make the right choice for our family.

Reply from Vertu Motors - Volkswagen Mansfield
Absolutely fabulous experience. The team were very professional, all the questions that I asked were explained in depth, I felt very comfortable and well looked after. Staff were very attentive to all my requirements, including setting up the VW app on my mobile and explaining the gadgets which was a great help. I love my fantastic new car. Thank you.

Reply from Vertu Motors - Volkswagen Mansfield
Naglis our sales person outstanding from start to finish brilliant found our perfect car.
Kate who handed over our new car was extremely helpful again brilliant went through every detail of the car and features.
All staff extremely helpful and the manager Jamie even came out to say thank you, highly recommend, very good garage to deal with will be back again.

Reply from Vertu Motors - Volkswagen Mansfield
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.