Vertu Motors - Volkswagen Mansfield Reviews 

161
TrustScore 5 out of 5

4.8

206 Chesterfield Road North, NG19 7JG Mansfield, Nottinghamshire, GB


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Rated 5 out of 5 stars

I have recently purchased a new car from Vertu Volkswagen in Mansfield. I cannot fault the customer service received from everyone at the dealership, from our first visit through to collecting my... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Joe Percy at Mansfield VW for making the purchase of my new VW Polo such a fantastic experience. Joe went above and beyond every step of the way, ensuring everything was explained... See more

Company replied

Rated 5 out of 5 stars

Pity can only give 5 stars! After having my pants pulled down by another vw dealership the day before ! These guys are absolutely are to go to again in future, Jamie the salesman was so easy to deal w... See more

Company replied

Rated 5 out of 5 stars

We had the best, stress free experience from start to end at Volkswagen Vertu Mansfield. Mark Robinson was friendly, helpful, efficient and kept in touch every step of the way.

Company replied


Company details

  1. Car dealer
  2. Auto parts shop
  3. Vehicle Repair
  4. Motor vehicle dealer
  5. Used car dealer

About Vertu Motors - Volkswagen Mansfield

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • 206 Chesterfield Road North, NG19 7JG, Mansfield, Nottinghamshire, United Kingdom

  • 0344 659 4030

4.8

Excellent

TrustScore 5 out of 5

161 reviews

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1-star

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Replied to 96% of negative reviews

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4.8

All reviews

(161)

12,634 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Very knowledgeable, helpful and friendly staff. This is the third VW we’ve had I we are very pleased with it.

20 November 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

First Class Repair.

Excellent service from all the staff at the Bodyshop. First class repair on our car after an accident. Top quality finish and colour match. Kept well informed and looked after very well.

14 November 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Highly recommended

I visited Vertu Volkswagen and met with Stefan at the Mansfield site. From the beginning Stefan was super helpful, friendly and approachable and guided me through the whole process with patience and professionalism. Stefan sought my new car promptly and kept me up to date at every point. I am so happy with my new car and really pleased I decided to visit the Mansfield site. I couldn't recommend them enough- special thank you to Stefan! A positive experience, would recommend Vertu every time, thank you!

18 November 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Good afternoon. Thank you so much for your kind words! We are so happy to hear that Stefan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Excellent service buying new car.

Excellent service. Clear explanation of finance agreement. Very good price. All required specifications met.

17 November 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

Rated 5 out of 5 stars

Thanks to bev,and all of the team for…

Thanks to bev,and all of the bodyshop team for the excellent quality of workmanship shown,in respraying my front bumper, due to stone chips,also fitting new yellow front fog lights,returning my Honda jazz sport,back to me looking showroom condition again

11 November 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Rated 5 out of 5 stars

It was a very laid back and stress free…

It was a very laid back and stress free process for the part exchange and purchase of my new car.
Very friendly and attentive staff.
Would highly recommend

12 November 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

Rated 5 out of 5 stars

Excellent information and knowledge…

Excellent information and knowledge around the car we were looking at. Perfect handover from Johnothan and Jamie.
We will definitely recommend this dealership to family and friends.

12 November 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you so much for your kind words! We are so happy to hear that Johnathan & Jamie were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

My experience with Vertu was perfect.

My experience with Vertu was perfect.

I personally dealt with Fraser, his communication was spot on, he was nice and friendly to approach, happy to answer any questions, he has the car prepped and ready to go on collection day.

So I 100% recommend Vertu.

12 November 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Good afternoon. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Rated 5 out of 5 stars

Very helpful and knowledgeable staff.

7 November 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

Rated 5 out of 5 stars

I recently purchased a Volkswagen Golf…

I recently purchased a Volkswagen Golf 2020 eTSI from Vertu Mansfield and had a genuinely excellent experience. I traded in my Mini Cooper (which I had also bought from Vertu Durham), and the entire process was smooth, transparent, and stress-free.

Jonathan and Brett were incredibly helpful throughout — friendly, knowledgeable, and patient with every question. They guided me through the options, made sure everything was clear, and never pushed for anything unnecessary. I really appreciated how straightforward and supportive the whole interaction was.

The car is exactly what I was looking for and I’m extremely happy with the purchase. I would definitely recommend Vertu Mansfield to anyone looking for a reliable and customer-focused dealership.

Thanks again to Jonathan and Brett for making this such a positive experience!

9 November 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Good afternoon Gokberk. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Jonathan, Brett and the team. We hope to see you again soon. Happy motoring, Dean

Rated 5 out of 5 stars

Bought my new T-Roc at ventu

Bought my new T-Roc at ventu
Mansfield and had the best service I've ever had buying a new car,my sales person was called Rebecca she was absolutely fantastic from start to Finnish and when it was time to collect my new car Rebecca took the time to show me around the car she also took the time to connect my phone to vw connect so I was able to access all the information on my phone. The best experience
Thank you vw

6 November 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you so much for your kind words! We are so happy to hear that Rebecca was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

What a great experience

We purchased our car after several visits and test drives. The support we received from Stefan was outstanding. He tirelessly and patiently guided us at every step of the way. We were never pressured or hurried.All his professional support was outstanding.
Thank you Stefan.

24 October 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Good morning, Robert. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Rated 5 out of 5 stars

From the first enquire call on a used…

From the first enquire call on a used car located at VW Mansfield all questions, negotiation of the vehicle and our P/X were all handled by Roman (used car salesman) in a professional and in depth manner.
Agreed times to view, and collection were all conducted on time.

22 October 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Superb service from Roman would highly recommend

Superb service would highly recommend

22 October 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Excellent Service

Fraser and Jonno were extremely helpful and informative.
I immediately felt relaxed discussing my options.
When it came to collectiing my new car, the handover was excellent. The features of the car were explained in detail.
I am very happy with my experience and very happy with my new car.

20 October 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Mansfield

I bought a car from Mansfield this week and honestly could not have had a better experience. Stefan was so helpful and lovely! Would definitely recommend this garage

14 October 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you so much for your kind words! We are so happy to hear that Stefan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Rated 5 out of 5 stars

VW Mansfield should be very proud of team especially Rebecca!

Rebecca was so helpful, informed and attentive and made me feel really valued as a customer. The whole process was positive and Im so happy with my experience and my new car. Thankyou.

11 October 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Good morning Kerry. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Rebecca and the team. We hope to see you again soon. Happy motoring, Kerry

Rated 5 out of 5 stars

Excellent service

Easy, friendly and prompt experience. Roman was knowledgeable and helped us make the right choice for our family.

3 October 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you so much for your kind words! We are so happy to hear that Roman was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Absolutely fabulous experience.

Absolutely fabulous experience. The team were very professional, all the questions that I asked were explained in depth, I felt very comfortable and well looked after. Staff were very attentive to all my requirements, including setting up the VW app on my mobile and explaining the gadgets which was a great help. I love my fantastic new car. Thank you.

30 September 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Outstanding service

Naglis our sales person outstanding from start to finish brilliant found our perfect car.

Kate who handed over our new car was extremely helpful again brilliant went through every detail of the car and features.

All staff extremely helpful and the manager Jamie even came out to say thank you, highly recommend, very good garage to deal with will be back again.

30 September 2025
Unprompted review
Vertu Motors  - Volkswagen Mansfield logo

Reply from Vertu Motors - Volkswagen Mansfield

Good morning Carl. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Kate, Naglis, Jamie and the team. We hope to see you again soon. Happy motoring, Dean

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