I have recently purchased a new car from Vertu Volkswagen in Mansfield. I cannot fault the customer service received from everyone at the dealership, from our first visit through to collecting my... See more
Company replied
Location
Switch location206 Chesterfield Road North, NG19 7JG Mansfield, Nottinghamshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had the best, stress free experience from start to end at Volkswagen Vertu Mansfield. Mark Robinson was friendly, helpful, efficient and kept in touch every step of the way.
Company replied
Pity can only give 5 stars! After having my pants pulled down by another vw dealership the day before ! These guys are absolutely are to go to again in future, Jamie the salesman was so easy to deal w... See more
Company replied
Spent a week shopping around for a new TRoc 150 life in white for my daughter.I had a great deal from Vertu VW in Mansfield who had the car l wanted in stock so no long wait. Steve Morgan took care... See more
Company replied
Company details
About Vertu Motors - Volkswagen Mansfield
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
206 Chesterfield Road North, NG19 7JG, Mansfield, Nottinghamshire, United Kingdom
- 0344 659 4030
4.8
Excellent
157 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New ID3 owners
We picked up our new ID3 from Vertu in Mansfield today and I have to say that I was extremely satisfied with the whole process from beginning to end! 👏 the service has been outstanding!
Being our first electric car, and being a devoted 'petrol head' I found the prospect daunting to say the least, but Ant, Katie, Jamie and the rest of the Vertu staff have been professional, knowledgeable and extremely helpful in guiding us through the whole process! 👍👏😁.
So glad we made the 'switch' I can highly recommend Vertu in Mansfield to everyone! 👌
26 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you so much for your kind words! We are so happy to hear that Ant, Katie and Jamie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Always a pleasure to deal with vw…
Always a pleasure to deal with vw Mansfield
23 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Brilliant service from the sales team!
I recently purchased my new car and couldn’t be happier with the whole experience! From start to finish, the process was smooth, stress-free, and genuinely enjoyable thanks to the outstanding customer support from Naglis and Brett.
Both went above and beyond to make sure I had everything I needed, answering all of my questions with patience and professionalism. They were friendly, approachable, and made me feel completely at ease throughout the entire process.
Big thanks to Naglis and Brett for delivering such a first-class service – you’re a credit to the dealership!
19 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Naglis, Brett and the team. We hope to see you again soon. Happy motoring, Chloe
Roman was fantastic!
Roman was fantastic and guided us through the process really carefully and helpfully.
18 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you so much for your kind words! We are so happy to hear that Roman was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Excellent service
Dealt with throughout my experience by Jonathan. Friendly, helpful and all round excellent service. Thank you.
19 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Jonathan and the team. We hope to see you again soon. Happy motoring, Kerry
Reply from Vertu Motors - Volkswagen Mansfield
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Jonathan made the process efficient
Jonathan made the process efficient. I chose my car, communication and advice was excellent. On the day of collection my beautiful car was ready and gleaming. Handover was easy and straightforward. Very pleased with my new Golf R-Line.
13 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Good morning, Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Jonathan and the team. We hope to see you again soon. Happy motoring, Kerry
Excellent service and customer care
This is the second car we've bought from vertu Mansfield and dealt with Jonathan both times. We are very happy with our new audi and got a great part exchange price, absolutely fantastic service many thanks.
30 August 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you so much for your kind words! We are so happy to hear that Jonathan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Happy repeat customer
The guys at VW Mansfield are all really helpful, was very happy to use them again.
12 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Using Vertu Mansfield to buy our VW
Using Vertu Mansfield to buy our VW was very straightforward and stress free. Roman could not have been more helpful.
Car is great!
12 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you so much for your kind words! We are so happy to hear that Roman was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
The best car buying experience I’ve…
The best car buying experience I’ve ever had, they went over and above to meet my requirements. Katie is fantastic
11 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Good morning, Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Katie and the team. We hope to see you again soon. Happy motoring, Kerry
Good experience buying a new car.
Informative, pleasant and helpful sales executive in Jonathan Percival.
6 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Good morning Tricia. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Brilliant service
Brilliant service. Excellent guidance throughout, very clear and helpful.
3 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Perfect Experience
From being greeted at the door on arrival to leaving with my new car, and being thanked by the manager which was a lovely touch, I was treated like a VIP customer. Naglis was wonderful and really listened to what I needed in a car and gave me options to get to my affordability level. I would highly recommend. I had my new car within 3 days and I absolutely love it.
26 August 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you so much for your kind words! We are so happy to hear that Naglis was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards,Dawn
Roman Collins- sales rep
Roman Collins- sales rep, made the process enjoyable, straight forward and he kept in touch throughout, very pleased with his explanation and instructions on the digital side
Made the buying of a new car stress free.
28 August 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you so much for your kind words! We are so happy to hear that Roman was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
100/10 to the sales team
100/10 to the sales team, can’t thank them enough for everything they’ve done for me. Most definitely best department I’ve ever dealt with. I give my biggest thanks to Roman, Brett and Ant, wouldn’t want to deal with anyone else
14 August 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you so much for your kind words! We are so happy to hear that Roman, Brett and Ant was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Phonecall received from Vertu Motors at…
Phonecall received from Vertu Motors at Mansfield to ascertain if identified issues from a vehicle health check from a few months ago had been carried out. I would not have minded the call if the advisor on the other end of the telephone had customer service skills or manners. He was rude and abrupt and so I promptly ended the call.
Will take my custom elsewhere.
6 August 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Good afternoon. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP2L0708 Kind regards, Dean
Excellent Service
Had my Audi service and MOT at VW Mansfield this week. They were great. Collected and delivered from home.
April on the Service Desk is like a breath of fresh air. Also helpful with a smile. Kept me updated throughout. Great Customer service.
Thanks to Callum, the technician, always does a great job.
Special thanks to Jade the Service Manager for going the extra mile and being able to update my electronic service history.
21 July 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Thank you so much for your kind words! We are so happy to hear that Callum was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
I collected my brand new car from…
I collected my brand new car from Volkswagen on the 25th (now my 2nd car from here) the service was top tier and couldn’t be faulted. None of my questions went unanswered and never felt pressured into going for something I didn’t want. A special mention to Naglis who sorted everything for me and had my car ready for me within less than a week - would recommend him to anybody and wouldn’t go anywhere else.
25 April 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Good morning, Beth. Thank you so much for your kind words! We are so happy to hear that Naglis was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
We bought a New Tiguan from Vertu…
We bought a New Tiguan from Vertu Mansfield. We can not praise the service enough. From start to finish Stefan Willis was amazing and nothing was to much trouble. He kept us informed through the whole process keeping us aware of where the New car was in the process of being built. He then spent best part of an hour going through all the features of the Car. In short if you want a VW speak to Stefan Willis from Vertu Mansfield and Thank you again Regards, Andrew C
7 March 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Mansfield
Good afternoon Andrew. Thank you so much for your kind words! We are so happy to hear that Stefan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.