Delivery took longer than advertised but we were kept informed and was delivered next door when we were in. Looks great now assembled BUT had to get son in law to help put together. It was well wrappe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Affordable flat pack, varying results. I bought an acacia wood garden table, great quality, terrible instructions. Overall the experience would improve greatly if better instructions were provided, bu... See more
Company replied
The size of the coffee table was perfect for my use but assembly was a little tricky although it did pull together when all bolts were tightened up. However, the table wasn't as "chunky" as it lo... See more
Company replied
The quality of the product (Table top and legs) beat expectations. The delivery was late, but this was advised in advance and the communication was good. The vidaXL product range is huge, but the webs... See more
Company replied
Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
3.0
Average
9k reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback! We are happy to hear that you are satisfied with the product and that the assembly was easy.
Kind regards,
Elyn
VidaXL
Delivered later than specified
Delivered later than specified. Poor quality and workmanship. Not as expected. Edge strips on particle/chipboard visible with dried glue all around.
25 March 2026
Unprompted review
Reply from vidaXL
Hello Qas,
Thank you for taking the time to share your feedback.
We’re sorry again to hear that the delivery delay and product finish did not fully meet your expectations. We understand how disappointing this can be, especially when the product arrives differently than expected.
We have reached out to you directly to look into this further, and we’re pleased that this matter has now been resolved.
If you need anything else in the future, you can always contact us at feedback@vidaxl.co.uk and we’ll be happy to help.
Kind regards,
Tanya - vidaXL
The item were good value for money and…
The item were good value for money and good quality. But the delivery took so long to arrive.
24 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are pleased to hear that you found the item to be good value for money and of good quality. We also appreciate your comment regarding the delivery time and take it into consideration. If you wish, you can contact us at feedback@vidaxl.uk.
Kind regards,
JC
VidaXL
Kept falling down due to expecting…
Kept falling down due to expecting double sided tape to hold blinds up,unless you're going to improvise and find a solution to hold them up yourself,forget about it
6 April 2026
Unprompted review
Reply from vidaXL
Hi Dee,
Thank you for taking the time to share your feedback.
We’re sorry again to hear about the inconvenience you experienced with the blinds and the additional effort required during installation.
We are pleased to confirm that we managed to collaborate and found a satisfactory solution together.
Kind regards,
Tanya
vidaXL
Big boost
A real boost to the look of my aquarium and the room as a whole.It also provides a tidier spce..
16 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are pleased to hear that the product has enhanced the look of your aquarium and the room, and that it helps create a tidier space.
Kind regards,
JC
VidaXL
Quick delivery and great products
2 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are glad to hear that you were satisfied with the quick delivery and the quality of the products.
Kind regards,
JC
VidaXL
Assembly was tricky
The size of the coffee table was perfect for my use but assembly was a little tricky although it did pull together when all bolts were tightened up.
However, the table wasn't as "chunky" as it looked in the pictures. I resorted to wood glue to prevent the parts separating.
I'm using it for a 3d printer and it was important that it was stable enough to prevent the printer wobbling during printing. Time will tell on that.
16 April 2026
Unprompted review
Reply from vidaXL
Hello Brian,
Thank you for taking the time to share your review.
We’re sorry to hear that the assembly was more challenging than expected and that the table did not feel as solid as it appeared in the photos. We appreciate your detailed feedback, as it helps us better understand how our products are experienced in real use.
We’ve reached out to you directly to discuss this further and are currently awaiting your reply.
Andreea
vidaXL
This company is a massive fraud !!!
This company is a massive fraud !!!!
DO NOT USE VIDAXL. They took £400 pounds from us for lockers and then pretended we never paid , even though we sent bank statements! Because they are based overseas there is no phone number that they answer , and they ignore emails . Should be shut down !
16 April 2026
Unprompted review
Reply from vidaXL
Dear Christopher,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We take concerns like this very seriously and would like the opportunity to look into this properly for you. However, we’re currently unable to locate any order linked to the email address provided in your review.
To help us investigate this further and support you as quickly as possible, could you please contact us directly with your correct order number and/or the email address used when placing the order?
Once we have these details, we will be able to review your case and assist you accordingly.
Kind regards,
Tanya
vidaXL
Looks good and solid
The product is great , easy to assemble and solid and good quality.
However the actual picture is a bit misleading as it shows a pair of trousers hanging in the unit which is why I brought it ,to hang cloths in for over night guest in a very small room. The picture must be trousers of a very young child of about 2-3 ,as adult trousers all hang onto the floor .
9 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your detailed feedback. We are pleased to hear that you are satisfied with the quality and ease of assembly of the product. At the same time, we appreciate your comments regarding the product images and understand how this could lead to different expectations. Your feedback is valuable and will be taken into consideration.
Kind regards,
JC
VidaXL
good company to deal with
2 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with your experience with us.
Kind regards,
JC
VidaXL
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback! We are pleased to hear that you found our website easy to navigate and were able to find the items you needed.
Kind regards,
JC
VidaXL
Previously ordered with no issues
Previously ordered with no issues, so I have no idea what’s changed.
My recent order was cancelled because I’m on the Isle of Wight, despite the fact that all major couriers deliver here daily. I run a business myself and use Royal Mail, DPD, and UPS, EVRI, YODEL every single day with no problems. We’re also part of Hampshire, so this shouldn’t even be an issue.
I was told to reorder, which I did, and then they cancelled it again.
Really frustrating experience and no clear explanation as to why.
14 April 2026
Unprompted review
Reply from vidaXL
Dear Vanessa,
We regret to see that we have not received a response to our previous email.
We previously reached out regarding your feedback about the cancelled orders and the lack of clarity around the situation. We understand how frustrating this must have been, especially given your previous positive experience and reliance on regular deliveries.
We would still very much like to review your case in detail and provide you with a clear explanation, as well as assist you further in resolving this matter.
Please feel free to reply directly to our email or contact us at feedback@vidaxl.co.uk so we can continue assisting you.
Kind regards,
Tanya
vidaXL
Great product slow delivery.
1 April 2026
Unprompted review
Reply from vidaXL
Hello Martin,
Thank you for taking the time to share your feedback.
We’re glad to hear that you’re happy with the product, and we’re sorry again that the delivery did not arrive on time, especially as we understand it was intended for a special occasion. We fully appreciate how disappointing that must have been.
We have reached out to you directly on two occasions to look into this further and support you, however, we have not yet received a response.
If you would still like us to assist you, please feel free to contact us at feedback@vidaxl.co.uk and we’ll be happy to help.
Kind regards,
Tanya - vidaXL
5 star customer service
Ordered a Cabinet and TV stand which arrived quickly, the items are even nicer in person. I had a issue with part of the items getting damaged in transit. I spoke to customer services via the chat on the website and they said they would send out the replacement parts I needed to replace the damaged ones. The parts I needed wasn't in stock so they have sent out a full replacement and I dont need to return the original item. My issue was dealt with quickly and I am very happy with the customer service of this company and the quality of the products. The issue was due to no fault of the company itself. Assembly instructions are the best i have recieved compared to other flat pack items i have purchased elsewhere, really simple and easy to put together, I will definitely be purchasing from here again.
13 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your kind and detailed feedback. We are delighted to hear that you are happy with the quality of the products and that everything met your expectations. It’s also great to know that the assembly process was straightforward and that your overall experience was a positive one.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
JC
VidaXL
Low quality products + bad support
Low quality products, plus I just asked for manual/parts list so I'd be able to fix my faulty shower system but their support bot doesn't work. And their human support is not responsive.
10 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are sorry to hear that your experience did not meet expectations. Your feedback is important to us, and we would like to better understand the situation and support you further.
Our team will reach out to you as soon as possible to review your case and assist you accordingly.
Kind regards,
vidaXL Team
An absolute wreck
Having had good experiences with vidaXL in the past I ordered the large grey dog bed.
Unfortunately what arrived should never had made it past quality checks.
The box was in tact when it arrived so what follows was no "transit damage".
Every single piece of wood was either badly scratched or badly painted. I wasn't worried, But was happy to repaint it anyway. Unfortunately panels were split along the pre-drilled holes and as soon as I started to assemble it this became clear.
I ended up using cut-offs from my home renovation to repair and replace the damage pieces.
The screws for the support of the base panels were far too short. Again I ended up using items I had in my tool kit.
All in all not worth £30 let alone over £100
FOLLOW UP: I have responded TWICE to VidaXL, I'm sitting here looking at the emails. I responded to Michelle on 21 April 2026 at 11:43am and again on the 29 April at 4.12pm. Both occassions I told them that there was no point following up as the DIY work was holding it and I wan't interested in a replacement because I didn't trust the quality.
The response below by VidaLX is factually incorrect and gives me yet another reason never to buy from them again
29 March 2026
Unprompted review
Reply from vidaXL
Hi Pauline,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the disappointment caused by the condition and quality of the dog bed you received.
We would also like to apologise for the confusion regarding your previous replies. After reviewing the matter further, it appears there was an issue which prevented your earlier responses from being properly reflected on our side, and we completely understand why this added to your frustration.
We have been in contact with you privately regarding your concerns, and while we respect your decision to no longer pursue the matter further, we sincerely regret that this experience has affected your confidence in us.
Your feedback has been shared internally for further review, as this is not the standard we aim to provide. However, if you still require any assistance, please feel free to contact us at feedback@vidaxl.co.uk and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
Attractive piece of furniture.
Not too long a wait to get the towel rack.
Good instructions.
Fairly easy to put together.
The cabinet feels sturdy and the towel drawers slide well.
2 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback. We are pleased to hear that you are happy with the design, delivery time, and quality of the furniture. It’s great to know that you found the instructions clear and the assembly straightforward, and that the cabinet meets your expectations in terms of sturdiness and functionality.
Kind regards,
JC
VidaXL
Deeply disappointed with this purchase
Deeply disappointed with this purchase. I build flat-pack units regularly, but this was by far the worst experience I’ve had. The paint finish is shocking patchy and "disgusting" quality. The joints are weak, and the instructions are practically useless.
I bought this for my main room, but because it looks so cheap and feels so flimsy, it’s ended up in a back room and will likely fall apart in weeks.
1 April 2026
Unprompted review
Reply from vidaXL
Hello Julie,
Thank you for taking the time to share your feedback.
We’re sorry again to hear that the product did not meet your expectations in terms of finish, stability, and assembly instructions. We understand how disappointing this must have been, especially given your experience with similar products.
We have reached out to you privately to assist further, however, we have not yet received a response.
If you would still like support, please feel free to contact us at feedback@vidaxl.co.uk and we’ll be happy to look into this for you.
Kind regards,
Tanya - vidaXL
Good shoe storage
Website easy to access. The item I bought was exactly what I wanted. Good quality, however when assembled there are stickers to cover the screw tops, but it would have looked alot better with caps.
26 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are pleased to hear that you are satisfied with the shoe storage and that the product met your expectations in terms of quality. We also appreciate your comment regarding the screw covers, and we will take this into consideration. Please feel free to contact us at feedback@vidaxl.uk if you need any further assistance.
Kind regards,
JC
VidaXL
Arrived promptly on time .Well packaged…
Arrived promptly on time .Well packaged Easy to build , good instructions . Good quality, looks great 👍
11 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback. We are very pleased to hear that your order arrived promptly, was well packaged, and that you found the assembly easy with clear instructions. It’s also great to know you are happy with the quality and appearance of the product.
Kind regards,
JC
VidaXL
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.