Delivery took longer than advertised but we were kept informed and was delivered next door when we were in. Looks great now assembled BUT had to get son in law to help put together. It was well wrappe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Affordable flat pack, varying results. I bought an acacia wood garden table, great quality, terrible instructions. Overall the experience would improve greatly if better instructions were provided, bu... See more
Company replied
The size of the coffee table was perfect for my use but assembly was a little tricky although it did pull together when all bolts were tightened up. However, the table wasn't as "chunky" as it lo... See more
Company replied
The quality of the product (Table top and legs) beat expectations. The delivery was late, but this was advised in advance and the communication was good. The vidaXL product range is huge, but the webs... See more
Company replied
Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
3.0
Average
9k reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought some mango wood 400 x 300mm for…
Bought some mango wood 400 x 300mm for making some shelving. They arrived well packaged & on time. They are decent quality (from India) & value for money. I'd certainly recommend them & the great service from Vida
6 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback. We are very pleased to hear that your order arrived on time, was well packaged, and that you are satisfied with the quality and value of the mango wood. It’s great to know you are happy with both the product and our service.
Kind regards,
JC
VidaXL
Great blind, good value for money..
Good range of products & very good value for money. Bought blind for front door, instructions on fitting ok but a video would have been even better. Giving this 5 stars as it is excellent value for money & fit for purpose.
27 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback. We are very pleased to hear that you are satisfied with the product range, value for money, and that the blind meets your expectations. We also appreciate your suggestion regarding additional fitting guidance, and we take your comments into consideration.
Kind regards,
JC
VidaXL
Dog cageGreat product great service realy happy…
Great product great service realy happy with my purchase
20 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your kind feedback. We are very pleased to hear that you are happy with your purchase and satisfied with both the product and the service.
Kind regards,
JC
VidaXL
Tracking useless just have to wait till…
Tracking useless just have to wait till it turns up,the item is very cheap looking and hard to put together, instructions not very good,wouldn’t recommend
9 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
We regret to see that we have not received a response to our previous email.
We previously reached out regarding your feedback about the delivery experience and the difficulties you encountered during assembly. We completely understand how frustrating this situation must have been, and we would still very much like to assist you further and ensure this is properly resolved.
If you are still experiencing any issues or require support, please feel free to reply to our email so we can continue assisting you and work towards a suitable solution.
Please feel free to reply directly to this email or contact us at feedback@vidaxl.co.uk.
Kind regards,
Tanya
vidaXL
I have used this company a few times…
I have used this company a few times now. The service is first class also the products are amazing and so easy to put together. Overall a great company and great products
27 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your kind feedback and your continued trust in our company. We are delighted to hear that you are satisfied with our service and that you find our products easy to assemble and of great quality.
Kind regards,
JC
VidaXL
Absolute shit show of a company
Absolute shit show of a company, ordered a fish tank unit 7 days ago. I emailed and they blamed the courier for "not scanning" the label. I then spoke to someone on live chat 2 days later for them to tell me the unit hasn't been posted/left them yet and that i will have to wait until the 10th for updates, 10 days since i ordered it. On a supposed 2-4 day delivery is going to turn into a 10+ day delivery. So not only am I going into day 8 with no update or even the unit being given to the courier but I'm being lied to as well! Absolute shite company to purchase anything from! I've asked for a refund so I'll have to see what other bullshit excuses they come out with now!
2 April 2026
Unprompted review
Reply from vidaXL
Hello James,
Thank you for taking the time to share your feedback.
We’re sorry again for the frustration and inconvenience caused by the delays and the communication around your order. We completely understand how disappointing this situation must have been.
We have reached out to you privately to assist further, however, we have not yet received a response.
If you still need support or would like us to look into this further for you, please feel free to contact us at feedback@vidaxl.co.uk
and we’ll be happy to help.
Kind regards,
Tanya - vidaXL
PLEASE SEE UPDATE 13TH APRIL - DO NOT BUY the vidaXL Garden…
UPDATE 13th April 2026:
Following my review below, Customer Services at vidaXL have been superb.
They contacted me very quickly and we've been communicating since.
I'm very satisfied with the outcome of this and I very much hope that this product can be improved.
This was not the first item I purchased from vidaXL and following the understanding and kindness shown by them, I will DEFINITELY be buying from them again ... just probably NOT a giant planter LOL
This review is about the vidaXL Garden Raised Bed Galvanised Steel 320x80x77 cm Grey
I cannot state clearly enough just how terrible this product is. It is unbelievably difficult to assemble and impossible not to scratch and dent it in the process.
The first thing you have to do is spend countless hours removing the nasty film from every panel, all 20 of them for this size planter.
To get the 77cm height two panels have to be overlapped. Try keeping that together whilst overlapping another set of two, as well as putting a bolt through two holding posts one either side of the two sets of panels. It's utterly ridiculous. The holes are incredibly hard to align.
The design, material and poor construction is horrendous.
I am astonished by such a poor product from the Netherlands.
I guess I should have known how bad it was by the cost.
Okay so I have complained and would NEVER purchase this product again or recommend it.
Right now to tell you that I'm a 69 year old, unfit and overweight woman. I'm 5' 9" tall (I used to be 5' 10"). I've told you my height because I believe it's important.
I have assembled this diabolically bad planter on my own. Yes I know that once you've actually bought the damn thing, the ridiculous instructions advises 2 people to assemble it. This information would be useful BEFORE purchasing it.
It has taken me sooooo many hours, tears, pain, frustration and despair to do it, but it is done.
IF I WAS SHORTER I HONESTLY DON'T THINK I COULD HAVE DONE IT ALONE
I'm hoping that it will last at least 5 years after all of the blood, sweat and tears putting it together.
If I could have afforded to lose £80, I'd have thrown it away.
My advice DO NOT BUY THIS PIECE OF GARBAGE
28 March 2026
Unprompted review
Reply from vidaXL
Hi Ysanne,
Thank you very much for taking the time to update your review and share your experience with us.
We are truly sorry for the difficulties you initially encountered with the product, and we completely understand how challenging and frustrating the assembly process must have been.
At the same time, we are very grateful for the opportunity to assist you and are pleased to hear that you were satisfied with the outcome and the support provided by our team.
Your feedback is highly appreciated and will continue to help us improve both our products and overall customer experience.
Thank you again for your understanding and for giving us the chance to make things right — it truly means a lot to us.
Kind regards,
Tanya
vidaXL
I decided to give three stars for my…
I decided to give three stars for my experience with Vida XL , because in the end the customer service got in touch with me and refund my money . I would like to thank Tanya for her support and assurance regarding the refund .
7 April 2026
Unprompted review
Reply from vidaXL
Dear Carmen,
Thank you for taking the time to share your feedback.
We’re glad we were able to get in touch and support you through to a resolution. We truly appreciate your patience throughout the process and your kind words.
If you ever need any further assistance in the future, we’re always here to help.
Kind regards,
Tanya
vidaXL
Do not use this company.
Do not use this company.
I am a very reasonable person.
I bought a product from this company.
It did not arrive.
Over several E Mails confirming my address there was still no delivery.
They inform me that it is an issue with the courier.
In no way is this my issue.
I have asked them for a refund several times and I am told they wont refund until the courier company returns the item to them.
Again as previously stated this is not my problem, they have still not refunded my money.
Nobody at the company appears to take responsibility for after sales but keep telling me that until the items are returned from the courier company they will not give my money back.
Again I would advise against purchasing from them. The prices might seem very good but it is not worth the hassle
23 March 2026
Unprompted review
Reply from vidaXL
Hi Steve,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and completely understand how frustrating this situation must have been, especially after repeatedly confirming your delivery address and not receiving your order as expected.
This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We appreciate your patience while this was being handled, and we are pleased to confirm that this matter has now been resolved.
Thank you again for your feedback — it is truly valued.
Kind regards,
Tanya
vidaXL
It doesn’t look like the photos viewed…
It doesn’t look like the photos viewed online. It’s very difficult to erect especially the surround it’s very sharp so need to purchase zip ties to make it safe for a medium sized dog. But once up it’s very sturdy
17 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We appreciate your comments and understand your concerns regarding the appearance and the assembly process. We regret to hear that the product did not fully meet your expectations and that you experienced difficulties during setup. At the same time, we are glad to know that it is sturdy once assembled. Please feel free to contact us at feedback@vidaxl.uk so we can assist you further.
Kind regards,
JC
VidaXL
Great service
Product was exactly as described, arrived in a timely manner and very well packaged as was made of glass.
27 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that the product met your expectations, arrived on time, and was well packaged. We hope you enjoy your purchase.
Kind regards,
JC
VidaXL
Terrible company
Terrible company, ordered Sun loungers via eBay which did not arrive so asked for a refund and they sent replacement instead which I did not want. They said to keep as a gesture of goodwill and refund would be processed. Still waiting a month on for refund and they keep saying it is on the way but after checking with PayPal there is no sign. Customer service say constantly the refund is on the way but nothing.So I would not recommend at all.
4 April 2026
Unprompted review
Reply from vidaXL
Dear Catrin,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience, and we completely understand how frustrating and worrying this situation must feel, especially when waiting for a refund to be completed.
Please rest assured that we have already been in contact with you regarding this matter and are actively supporting you to ensure everything is properly clarified.
We sincerely appreciate your patience and understanding throughout this process.
Kind regards,
Tanya
vidaXL
Promised delivery 2-4 days
Promised delivery 2-4 days. Still waiting after 8 days and now Yodel have delayed delivery. Don’t buy from this company!
4 April 2026
Unprompted review
Reply from vidaXL
Hi David,
Thank you for your feedback and for taking the time to share your experience with us. We are sorry to hear about the delay with your delivery and understand how frustrating this must have been.
We truly appreciate your patience while this was being looked into, and we are pleased to confirm that this matter has now been resolved.
Your feedback is very important to us and will be used to help us improve our delivery experience moving forward.
Thank you again for bringing this to our attention.
Kind regards,
Tanya
vidaXL
The coffee table was rubbish badly made…
The coffee table was rubbish badly made wont be punching nothing from this company again went straight in the bin
27 March 2026
Unprompted review
Reply from vidaXL
Hello Carol,
Thank you again for taking the time to share your feedback. We’re very sorry to hear about your experience with the coffee table and understand how disappointing it is when a product does not meet expectations. This is certainly not the standard we aim to provide.
We have attempted to contact you via email on more than one occasion so we could better understand the situation and assist you further; however, we have not yet received a response. We would still very much appreciate the opportunity to look into this together.
If it’s convenient, please feel free to reach out to us directly at feedback@vidaxl.co.uk, and we’ll be happy to assist you further.
Kind regards,
Tanya
vidaXL
A shit company
A shit company. If you have something to return, it is impossible, even after 20 emails exchanged You still can't send back the object.
Super Muista Company
1 April 2026
Unprompted review
Reply from vidaXL
Hello Alex,
We would like to once again offer our sincere apologies for the unpleasant experience you had; it is never our intention to cause frustration or inconvenience. We are therefore glad that we were able to step in and resolve the issue for you. Your satisfaction is very important to us, and we appreciate your patience throughout the entire process.
If there is anything else we can assist you with or if you have any further questions, please do not hesitate to contact us. For any future assistance, you can reach us at feedback@vidaxl.nl.
Kind regards,
Luana
vidaXL
Raised beds look great.
Raised beds look great but were quite fiddly to build. Took 2 of us 5 hours to build 3 different sizes. Looking forward to filling them and getting started on growing fruit and veg.
22 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are glad to hear that the raised beds look great and that you are looking forward to using them. We also appreciate your comments regarding the assembly process and understand that it can be time-consuming. Please feel free to contact us at feedback@vidaxl.uk so we can assist you further.
Kind regards,
JC
VidaXL
Garden gate
Quick delivery, but the metal gate was very flimsy & weak, not strength whatsoever, wouldn't recommend, but would use there service again
10 March 2026
Unprompted review
Reply from vidaXL
Hello David,
Thank you again for taking the time to share your feedback with us. While we’re glad to hear that your order was delivered quickly, we’re very sorry that the garden gate did not meet your expectations in terms of strength and quality. We understand how disappointing this must be.
We have attempted to contact you on two occasions via email to assist you further and look into this matter, however we haven’t yet received a response. We remain more than willing to help and would appreciate the opportunity to review this together.
If it’s convenient, please feel free to get back in touch with us directly at feedback@vidaxl.co.uk, and we’ll be happy to assist you further.
Kind regards,
Tanya
vidaXL
Very good tho took time to arrange d…
Very good tho took time to arrange d furnitures but they are good
Delivery at promised day
3 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are pleased to hear that you are satisfied with the furniture and that the delivery was made on the promised day. We also appreciate your comments regarding the assembly time.
Kind regards,
JC
VidaXL
Don’t even waste your time
Don’t even waste your time.
Delivery on website is not the case. Customer service and emails will tell you it has been shipped when in fact it has not. Don’t trust what the delivery window is on their website.
3 April 2026
Unprompted review
Reply from vidaXL
Dear Lauren,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and understand how frustrating it must be when delivery expectations are not met or appear unclear. This is certainly not the level of service we aim to provide.
We take comments like this very seriously, as we want every customer to feel confident and well-informed about their order status. We would really appreciate the opportunity to look into what happened in your case and assist you further.
If you are open to it, please share your order details with us here on Trustpilot, and we will investigate this right away.
Kind regards,
Tanya
vidaXL
Really really hard to put together as…
Really really hard to put together as instruction we’re not good and very fiddly have to wait for nature to rust it so can’t use for logs yet
Sorry to say would not recommend
28 March 2026
Unprompted review
Reply from vidaXL
Dear Ang,
We regret to see that we have not received a response to our previous email.
We’re sorry to hear about your experience with the product and understand your frustration regarding the assembly process and the unclear instructions. We appreciate you taking the time to share your feedback with us.
We would still like to assist you further and ensure your concerns are properly looked into. If you still require support or would like us to review your case in more detail, please feel free to get in touch.
Please feel free to reply directly to this email or contact us at feedback@vidaxl.co.uk.
Kind regards,
Tanya, vidaXL
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