Delivery took longer than advertised but we were kept informed and was delivered next door when we were in. Looks great now assembled BUT had to get son in law to help put together. It was well wrappe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Affordable flat pack, varying results. I bought an acacia wood garden table, great quality, terrible instructions. Overall the experience would improve greatly if better instructions were provided, bu... See more
Company replied
The size of the coffee table was perfect for my use but assembly was a little tricky although it did pull together when all bolts were tightened up. However, the table wasn't as "chunky" as it lo... See more
Company replied
The quality of the product (Table top and legs) beat expectations. The delivery was late, but this was advised in advance and the communication was good. The vidaXL product range is huge, but the webs... See more
Company replied
Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
3.0
Average
9k reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The item i bought said "solid" the wood…
The item i bought said "solid" the wood is flimsy and wood frame is not sturdy and stable Waste of money
vidaXL Room Divider 3 Panels White Solid Wood Paulownia
1 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
We regret to see that we have not received a response to our previous email.
We previously reached out regarding your feedback about the room divider, particularly your concerns about its quality and stability. We would still very much like to look into this further and assist you with a suitable resolution.
If you are still experiencing the issue, please feel free to reply to our email with any additional details so we can proceed with assisting you accordingly.
Please feel free to reply directly to this email or contact us at feedback@vidaxl.co.uk.
Kind regards,
Tanya
vidaXL
Ordered a planter it is absolutely…
Ordered a planter it is absolutely horrible it arrived broken the plastic screws are rubbish at a cost of £169 its a cheap product don't purchase from them, over priced.
31 March 2026
Unprompted review
Reply from vidaXL
Dear Dana,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your planter arrived damaged and that you are disappointed with the product. We understand how frustrating this must be, especially when expecting it to arrive in good condition.
We would like to look into this and assist you further, however we are unable to locate your order from the information provided. Could you please share your order number or the email address used for the purchase so we can review your case and help you directly?
Kind regards,
Tanya
vidaXL
Very good product
Very good product, quality is very good, assembling was not bad.
18 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you are satisfied with the product, its quantity, and that the assembly process went well.
Kind regards,
JC
VidaXL
Please do not waste your time and money
Very poor quality products. My particular product also had missing parts but regardless of whether the selling agent had the parts in stock, I wouldn’t have been able to be assemble it anyway due to the appalling quality and useless instructions. I’m aware of other consumers experiencing the same disappointment.
The response from the company below is correct as I never ordered directly through VidaXL but through Berkfield Homes. Please see my review on Berkfield home on that aspect of my full experience or ordering the product.
31 March 2026
Unprompted review
Reply from vidaXL
Dear Kerrie-Lee,
Thank you for your feedback.
We’re sorry to hear about your experience.
We’ve been unable to locate an order or customer account linked to the details provided in your review. We have also previously reached out to request further information to help us look into this properly.
If you are happy to share your order number or the email address used when placing the order, we will gladly investigate this further and support you accordingly.
Kind regards,
Tanya
vidaXL
Nightmare to communicate with
Nightmare to communicate with. Ten emails later and still waiting for a part that was apparently sent five days ago so customer service is poor.
The blind itself does the job nicely, provide different sizes which was ideal for my window. Fabric is thin but does black out.
31 March 2026
Unprompted review
Reply from vidaXL
Hello Susan,
Thank you for your feedback. After checking, we noticed that a solution has already been offered for your case. If you need any further assistance, please contact the Customer Service team via Robert Dyas message system — this ensures we can securely access your order details and provide a quick resolution.
Please send us a message through your Robert Dyas account (go to “Your Orders” → “Contact Seller”), and we’ll respond to you personally there.
We look forward to sorting this out for you.
Kind regards,
Tanya, vidaXL
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you are satisfied with your choice, the pricing, and the delivery experience.
Kind regards,
JC
VidaXL
More flimsy than I thought would be
More flimsy than I thought would be , and bowed when added soil but looks ok
14 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We’re sorry to hear that the product did not fully meet your expectations in terms of sturdiness, although we appreciate your note that it still looks good. We value your comments and are here to help—please feel free to contact us at feedback@vidaxl.uk.
Kind regards,
JC
VidaXL
Not impressed with this piece of furniture
Not impressed with this piece of furniture.What should have been an easy project turned into a nightmare, the cam nuts and screws didnt screw together to hold tight and the wooden dowels would disappear when inserted into pre drilled holes.
8 March 2026
Unprompted review
Reply from vidaXL
Hello Tina,
Thank you for taking the time to share your feedback.
We’re sorry again to hear about the difficulties you experienced with the assembly. We appreciate you giving us the opportunity to look into this and to assist you further.
We’re pleased that we were able to find a satisfactory solution together and bring this matter to a close.
If you need anything in the future, we’re always here to help.
Kind regards,
Tanya - vidaXL
Excellent product and smooth delivery
Excellent product and smooth delivery, matches the pictures on the website. Not happy with the instructions as not very clear in few steps which side to assemble. Had to disassemble 3 times overall. Took little longer, but end product was great.
13 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your detailed feedback. We’re glad to hear that you are pleased with the product and the smooth delivery, and that it matches the pictures on our website. At the same time, we’re sorry to learn that the assembly instructions were not always clear and caused inconvenience. We truly appreciate your comments and your patience. Please feel free to contact us at feedback@vidaxl.uk so we can assist you further.
Kind regards,
JC
VidaXL
Cupboard handle bargain!
Just picked up new cupboard handles for my kitchen at a fraction of the price I had been seeing elsewhere. They are not fitted yet granted, but look to be of great quality and at an excellent price!
28 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback! We’re delighted to hear that you are happy with the price and that the cupboard handles meet your expectations in terms of quality and appearance.
Kind regards,
JC
VidaXL
Table
Great product really well made and sturdy,great price compared to others similar on the market
14 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review! We’re very pleased to hear that you find the table well made and sturdy, and that you are satisfied with the price compared to similar products.
Kind regards,
JC
VidaXL
Flimsy and rubbish
26 March 2026
Unprompted review
Reply from vidaXL
Dear Tobias,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations, and we completely understand your frustration.
We are currently unable to locate your order based on the information provided in your review. To help us look into this properly and assist you further, we kindly ask you to share a bit more detail with us via Trustpilot.
Once we have your order details, we’ll be more than happy to review the situation.
We truly appreciate you bringing this to our attention and hope to have the opportunity to assist you further.
EDIT: We did not receive a reply, so we kindly ask that you reach out directly at feedback@vidaXL.co.uk for solutions.
Kind regards,
Tanya
vidaXL
Garden products at good prices
I was happy with the garden products I bought, good prices and quality. Delivery was a little later than they hoped, but communication and updates were good, and products arrived in perfect condition. Overall positive experience and would buy from here again.
26 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you are satisfied with the quality and pricing of the garden products, and that they arrived in perfect condition. We also appreciate your understanding regarding the slight delay in delivery and are glad that the communication met your expectations.
Kind regards,
JC
VidaXL
Well organised service and delivery
Well organised service and delivery. Instructions on assembly perfectly fine and easy to assemble (unless you are a numpty). Product very good and once assembled very good and stable.All parts were enclosed with spares for each. All in all very good product a d fit for purpose.
19 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are delighted to hear that you are satisfied with the service, delivery, and the quality of the product. It is great to know that the assembly instructions were clear and that the product meets your expectations.
Kind regards,
JC
VidaXL
Lovely and personable
Honestly, one of the most easy and best customer service experiences - I had to return a product and they were so helpful I am very impressed. I truly appreciate the communication - in this day and age of A.I generic responses and companies that really don’t care once they have your money, this company and the employees dealing with me really stood out. Thank you!
26 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your kind words and positive feedback. We are truly pleased to hear that you had such a good experience with our customer service and that the return process was handled to your satisfaction. Your appreciation means a lot to us.
Kind regards,
JC
VidaXL
Low small double bed frame
Low small double bed frame. Good quality. Excellent price. Very acceptable delivery time. Sturdy and comfortable. The instructions for its construction were awful. Small print and not very clear on how to put it all together. Took a long time with a fair bit of guesswork. Looks really good now it’s done!
5 stars for the bed. Overall 4 stars due to the poor instructions
4 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your detailed feedback. We’re pleased to hear that you are happy with the quality, comfort, and value of the bed, as well as the delivery time. We also appreciate your comments regarding the assembly instructions and understand that they could have been clearer. Should you wish to share more details or need assistance, please feel free to contact us at feedback@vidaxl.uk
Kind regards,
JC
VidaXL
Chicken Coop / Cage. Buy zip ties!!
We bought the 2x4 Chicken Cage and were a bit nervous as reviews on here were mixed
Our order arrived after 4 days, via yodel. All parts and instructions included. A little tricky to understand at first as it combines 2 sets to make a larger enclosure. Take the time to check your parts, then throw the wire thread in the bin, go to the shop and buy 500 zip ties. We were prepared, thanks to reading reviews here, that the pictures are misleading. The coop is not pre wired, you have to add the wire yourself. This is the only really tricky part, it took us two days to finish it to a good standard! The roof is a bit shonkey, the eyelets don't quite match up when joining the two covers, but it's good enough. Buying additional wire next to add a skirt around the perimeter with slabs on to keep foxes out.
But yes, it was all there. Instructions were there, it's just a bit of a life experience to wire!
18 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for sharing your detailed experience. We appreciate your feedback regarding the assembly process and instructions, as well as your observations about the materials provided. We understand that certain aspects were challenging and value your constructive comments. At the same time, we are pleased to hear that all parts were included and that the overall result met your expectations. Should you wish to share more details or need assistance, please feel free to contact us at feedback@vidaxl.uk
Kind regards,
JC
VidaXL
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback! We are delighted to hear that your order was delivered on time and that you are happy with the product.
Kind regards,
Elyn
VidaXL
The shed is made of very flimsy…
The shed is made of very flimsy material, the instructions are almost impossible to follow. A couple of pieces are missing, After phone contact from the supplier the missing pieces have been received and installed.
20 March 2026
Unprompted review
Reply from vidaXL
Dear Tony,
Thank you for taking the time to share your feedback.
We’re very sorry again for the initial issues you experienced with your shed, particularly regarding the missing parts, material concerns, and the difficulties during assembly. We completely understand how frustrating this must have been.
We’re pleased that we were able to connect with you and support you through this case. We truly appreciate your patience and cooperation throughout the process.
Kind regards,
Tanya
vidaXL
XXL BLACK BATHROOM CABINET FROM VIDA XL
I purchased a black bathroom cabinet, when I opened package a part was missing. Called the customer care no, who advised me to email the part that was missing. I then received an email stating they do not have that part in stock and would I accept a partial refund or a £20 coupon !!!. Then you realise they are based in PHILIPPINES!. ITS A SCAM. they do not refund you what you paid, u have to return item at your cost (if they consider return). Thank God for paypal.
I would not advise anyone else to purchase from this company for these reasons.
Return/refund policy not british standard.
23 March 2026
Unprompted review
Reply from vidaXL
Dear Angela,
We are very sorry to hear about the issues you experienced with your XXL Black Bathroom Cabinet and completely understand the frustration caused by the missing parts.
While the resolution was ultimately handled through PayPal, we are pleased that the matter has now been resolved. We respect your decision regarding further engagement, but please know that we remain available should you require assistance with any future orders. You can always reach us at feedback@vidaxl.co.uk.
Thank you for sharing your feedback.
Kind regards,
Tanya
vidaXL
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.