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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their efficiency, friendliness, and helpfulness. Many people appreciate the personalized and understanding approach, noting that support is fast, reliable, and provides clear solutions. Reviewers also find the service beneficial for optimizing and growing their channels, with tools that offer insights and guidance. However, some people were dissatisfied with the subscription process, mentioning issues with unexpected renewals and difficulty canceling. Additionally, a few customers found certain features, like the idea generators and AI thumbnail generator, to be unhelpful or inconsistent.

What people talk about most

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the software, highlighting the... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the fast, reliable, and genuinely... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the support team for being fast,... See more

Service

Users describe ambiguous interactions with service. Many reviewers express dissatisfaction, citing issues... See more

Subscription

Customers consistently express disappointment with their subscription experiences. Many report unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been using vidIQ for over six years, and year after year it’s been solid. The SEO tools are genuinely excellent, and the ability to pull thumbnails directly from your videos is a big win. The onl... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Exceptional Support – This is how customer service should be done vidIQ has set the standard for what real customer support should look like. Fast, reliable, and genuinely helpful... See more

Rated 5 out of 5 stars

You get a lot of tools and support for the money. VidIQ provides updated learning opportunities and how to videos that are real helpful. The tools are great, offering AI, topics, keywords, script wr... See more

Rated 5 out of 5 stars

I had an issue with an unintentional annual charge that I only noticed after it was processed. I hadn’t actively used the service and hadn’t logged in for quite some time. What I really apprecia... See more


Company details

  1. Software company
  2. Class
  3. SEO Service

Written by the company

Our mission is to empower every video creator with the insights and inspiration they need to grow. That’s why we’re obsessed with providing an intelligent mix of technological and human expertise that boosts your productivity and gets you more views. Whatever your next challenge, we’ll shine a light on the way forward.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They are scammers using AI…

They are scammers using AI technology. Don't fall for their trap. Don't try to steal my money for a subscription, which is nowhere as I checked the account, Google Pay etc. I don't have an active subscription, so why are you trying to take my money? If you don't stop it, I can take things further as what you do it's not right.

3 February 2025
Unprompted review
Rated 1 out of 5 stars

Don't accept any offer its trap

I use vidiq in 4 months and i got some offer from them and i get subscription for 1 Doller in December. in January my laptop was broke and i didn't use vidiq for week because of i didn't have device and also i spent more time on make more money for buy new pc.i save money for 6 months and finnaly i deal with buy second hand pc for cheap price but unfortunatly in morning of my pc buy day vidiq chrage subscription renevable from my bank account .i tottaly down and i lost very lot money its really lot amount for my country in my country 1 Doller = 300LKR so its lot i can't complete money for my pc so i lost it and all dreams for thanks to vidiq ,i immediately cancelled subscription contact them after hour they replied me they can't refund they say it again and again. so my money steal them for forever ,i have subscription for untill february but i can't buy pc from it and since i haven't pc i didn't use vidiq or youtube .so enjoy my money you earn from unfair .no humanity or anything .Don't accept any offer its trap .

17 January 2025
Unprompted review
Rated 1 out of 5 stars

If Disabled, DON'T Buy Coaching.

They PUSH you to make videos back and forth to your coach. I cannot speak. My only option is typing. My intro to the coach was 768 words. They have a text option that parses by 750 CHARACTERS (including spaces). Just to be clear, that's like 130 words. When I complained to support about text not fitting, their response was "Your voice matters" - that's RIGHT after telling them I cannot speak. Then - "you can condense some parts of your text or split it into two separate messages". SO, either I am NOT to actually introduce myself in my own words I have chosen, or wait 24-48 hours for the coach to respond to part1 and post the rest of my introduction 24-48 hours later?
If you are not able to make a video, talking to them, they really, really, really don't want your written word. I found customer support to end up being very offensive. I regret giving this company my money.

22 January 2025
Unprompted review
Rated 2 out of 5 stars

I accidentally forgot to cancel my…

I accidentally forgot to cancel my subscription. I literally had £18 left in my bank to buy food with for the next 2 weeks, as soon as I realise it had been taken from my bank after pleading with a friend for £2 to stop me being overdrawn I contacted them within an hour of the payment and pleaded with them to refund the months subscription so I could buy food. Got a reply the next day saying all payments are final they were not going to bend on it no matter what the circumstances! Offered me a free month!... But I can't eat a free month subscription! HEARTLESS BASTERDS!!!

After telling them I left a review they refunded, shouldn't of had to reply again and I should not have been told that a refund was impossible however I have added another star to my original review as they did make it right in the end.. but I'm still salty about it

9 December 2024
Unprompted review
Rated 1 out of 5 stars

This tools is for those people who…

This tools is for those people who doesn't have idea of Photoshop like tools and people who don't know how to use chatgpt AI tools. If you how to work with chatgpt then chatgpt is 100 times better than this tool. For me i wasted my money here.

14 November 2024
Unprompted review
vidIQ logo

Reply from vidIQ

Hello Suraj,

Thank you for taking the time to share your thoughts. We’ve reached out to request more information about your account so we can understand your feedback better and address your concerns, but we haven’t heard back yet. We’re here and ready to assist—please feel free to contact us anytime at support@vidiq.com. We’d love the opportunity to help.

Best Regards,
The vidIQ Team

Rated 5 out of 5 stars

I love this tool asf

29 October 2024
Unprompted review
vidIQ logo

Reply from vidIQ

Hello Thomas,

Thank you so much for your enthusiastic feedback! We're thrilled to hear that you love vidIQ. Your support means the world to us!

Best Regards,
The vidIQ Team

Rated 5 out of 5 stars

A YouTuber Beginner's review of vidIQ

As a beginning YouTuber, I was looking for meaningful analytics that would help in continuous improvement in my content. YouTube does provide Analytics but not much comparative data, no benchmark against which I could measure my content, minimal ideas for new content and honestly some data out of which I could make no sense.
I found two tools on a Google search. One was vidIQ. I will not name the other one, let us as usual call it the unknown 'x' from algebra :-).
I took a 1 month subscription to both.
I abandoned x in under a week. Totally useless, zero support, no way to reach out.
vidIQ is awesome. Extremely analytical insights presented very visually. I come from a background in Quality and know the importance of not only having meaningful insights but also how to present them visually so that the user can understand clearly.
I don't wish to go on and on. Suffice it to say that, while vidIQ offers a huge number of analytics, all of them are useful and presented clearly.
You can add competitors and rate yourself against them, you can enter search terms and it will give you an analysis of the term, daily ideas, SEO, Keyword search for rating, an AI coach that you can ask questions,
As much as I liked these, the following two are amazing:
1.An AI Generator that generates ideas based on your input. But wait it not only generates ideas, it pretty much plans out the entire video for you in sections starting with the title & description and ending with the call to action. I have tried it out practically and all that I had to do was build the actual content using the plan.

2. The other is the Growth Plan. In my opinion, this alone is worth 1 year's subscription cost. It takes you on a journey beginning with the YouTube Algorithm and then in in 5 levels of easy to understand language it teaches you how to make the best possible video that will gain the most traction. It forces you to arrive at a focussed content and define your viewer. It completely changed the way I look at content and I put certain suggestions into use immediately - renaming my channel, creating a banner (started) and a channel trailer (under planning)
I was live streaming my main topic every Sunday but after completing the Growth Plan, I have decided that for my niche, recording is the way forward.
Oh yes, the icing on the cake, the support is awesome.
Having been in the Quality domain, the key to delivering your value proposition is Continous Improvement and customer delight, As long as you do this, you will be the best.
Thanks vidIQ, keep up the excellent work.

12 October 2024
Rated 1 out of 5 stars

They took my money

They took my money. I was refunded an amount from a different company and then they didn't even inform me that there was still a billing going on and just took it. At least some companies, like a phone company, tell you that you're going to be charged this amount; however, they never told me that at all. I feel like they should at least let you know that there is a bill going so you won't be surprised.

12 October 2023
Unprompted review
vidIQ logo

Reply from vidIQ

Dear Tay,

Thank you for sharing your concerns with us. We attempted to reach out to you to better understand the situation, but we have yet to hear back. Please know that we’re here to clarify anything you need and address any concerns. You can always reach us at support@vidiq.com, and we’ll be happy to assist you.

Best Regards,
The vidIQ Team

Rated 4 out of 5 stars

Quick response.

Quick response.
vidlQ is good company!!

25 September 2024
Unprompted review
vidIQ logo

Reply from vidIQ

Dear James,

Thank you for your kind words! We're glad to hear that you had a quick response and that you're enjoying vidIQ. Your support means a lot to us!

Best Regards,
The vidIQ Team

Rated 5 out of 5 stars

Update, issue solved

Update, a misunderstanding occurred. But it was solved by the Vidiq team.

23 September 2024
Unprompted review
vidIQ logo

Reply from vidIQ

Hello Tristan,

Thank you for the update! We’re glad to hear that the misunderstanding was resolved and that our team was able to assist you. If you need any further help in the future, don’t hesitate to reach out—we’re always here to support you.

Best Regards,
The vidIQ Team

Rated 2 out of 5 stars

I’m quite frustrated with how the…

I’m quite frustrated with how the automated renewal was handled. I went through the entire process to cancel my subscription, and at the very end, the system logged me out. Naturally, I assumed the cancellation had gone through. Then, today, I noticed I was charged for September despite my attempt to cancel.

Then i go on to there website to see if i can get a refund but nope there's a no-refund policy because they claim it’s to ensure a “consistent” and “fair” approach for all subscribers. What’s not fair is charging people for a service they no longer want or plan to use. I didn’t use the service last month, and I have no intention of using it this month either.

It feels less like fairness and more like consistency in ripping off customers who no longer wish to subscribe.

7 September 2024
Unprompted review
vidIQ logo

Reply from vidIQ

Dear Lou,

We’re truly sorry to hear about your frustration with the automated renewal process, and we understand how upsetting this must be. We sincerely appreciate you providing your account information following our request here on Trustpilot; unfortunately, we haven't been able to locate an account with the email you shared. We want to ensure we can address your concerns effectively, so we kindly ask you to contact us at support@vidiq.com with the reference "Trustpilot" in the subject line of your email.

We’re here waiting to hear from you and take the opportunity to wish you a great evening.

Sincerely,
The vidIQ Support Team

Rated 5 out of 5 stars

Excellent customer service

I reached out to VidIQ's support because I was unable to choose which YouTube channel I wanted to connect to their app. It turned out to be a limitation of YouTube Studio’s permission management. Unlike Google Brand Accounts, YouTube Studio’s permission management doesn’t allow you to select an account upon a third-party app authentication. Davor provided excellent customer service by explaining the problem and offering a possible solution.

5 September 2024
Unprompted review
vidIQ logo

Reply from vidIQ

Dear Lajos,

Thank you for sharing your experience! We're glad to hear that Davor provided excellent customer service and helped explain the issue with YouTube Studio’s permission management. If you need any further help, don't hesitate to reach out to us.

Best Regards,
The vidIQ Team

Rated 5 out of 5 stars

I can't figured out how to change my…

I can't figured out how to change my review but I change my 1 star to 5 stars as they ended up giving me a full refund.

3 September 2024
Unprompted review
vidIQ logo

Reply from vidIQ

Dear Jessica,

Thank you so much for updating your experience with us! We’re glad we could resolve your issue and provide you with the resolution you sought. If you ever need further assistance, we’re always here to help. We truly appreciate your support!

Best Regards,
The vidIQ Team

Rated 1 out of 5 stars

They are SCAMMERS. BE WARNED!!!

All the reviews talking about their seven day free trial being a scam are true. They log you out of your boost account so that you aren't able to opt out of the seven day free trial then they charge you. Even after charging me they've logged me out again. They are SCAMMERS. BE WARNED!!!

28 August 2024
Unprompted review
vidIQ logo

Reply from vidIQ

Hi there,

Thank you for sharing your experience with us. We genuinely apologize for any inconvenience you’ve encountered and want to assure you that providing a positive experience for all our users is our top priority.

It appears there was a misunderstanding, and we had reached out to gather more information to assist you, but we didn’t receive a response. If you’re still facing issues with logging into your account, we encourage you to contact our Creator Support team at support@vidiq.com. They’re always ready to help with any concerns.

All of our users have successfully used the seven-day free trial without any issues, and in the rare case that a problem arises, our support team is here to ensure it’s quickly resolved. Since being logged out is an unusual situation, we’d be happy to extend your free trial until you can fully experience vidIQ without being charged.

We’re committed to making this right for you. Please reach out to us so we can assist you further and ensure you have the best possible experience with vidIQ.

Best regards,
Oleksandr
vidIQ Team

Rated 1 out of 5 stars

One Star Review for VidIQ: The Free Trial That Wasn't

I signed up for VidIQ's free trial, expecting a no-strings-attached exploration of their services. Here's what I got instead:

The Bait: "Try us for free!" they chirped. So, I did, with the enthusiasm of a space tourist about to embark on a journey to Mars.
The Switch: Before I could say "YouTube optimization," my credit card was doing a dance of its own, charged with the grace of a dancing robot that's just been told it's obsolete.
The Charge: There I was, expecting zero dollars, but instead, I was hit with a fee faster than a light-speed punchline.

VidIQ, you promised a free trial, but it seems your definition of "free" comes with a hidden asterisk, leading to an unexpected financial voyage. If you're looking for a free trial, maybe look elsewhere unless you fancy a surprise billing adventure. One star for the surprise, not the service.

19 August 2024
Unprompted review
vidIQ logo

Reply from vidIQ

Dear Sienna,

We greatly appreciate you sharing your experience with us and extend our sincere apologies for any inconvenience. Please know that providing a positive experience for all our users is our utmost priority.

We would like to emphasize that the trial is, in fact, free. However, as a security measure, our payment system mandates a temporary $1 USD hold to verify the card details. Please note that this hold is promptly reversed, and the funds do not leave your account. We apologize if this process has caused any inconvenience, but this standard procedure is designed to prevent fraudulent transactions.

We also offer Free basic plans that allow creators to use many of our tools without investing in a paid service. Our goal is to support you on your YouTube journey in a way that feels comfortable and accessible to creators who decide to give VidIQ a try.

If you require any further help, please feel free to contact us anytime at support@vidIQ.com. We're here to assist you and ensure your journey with VidIQ is satisfactory.

Best Regards,
The vidIQ Team

Rated 4 out of 5 stars

It's good software but there is…

It's good software but there is something I hate and I used it for first time if I had known of it I wouldn't use it ...when you search for keywords the score of its difficulty on the app is shown as low medium and so on and it makes it so easy when I extract the words I found it with numbers !!! this makes the processor more complicated because first I don't know what is considered low and what is not, and take time and search to make it on the sheet. why do you do such a thing those tools are supposed to help people and make it easy for us now I have to go back to the app and write on each word what it considers..what's your point make it like this.

26 July 2024
Unprompted review
vidIQ logo

Reply from vidIQ

Hello Miriam,

Thank you for sharing your honest feedback with us. We're glad to hear that you find our software good, but we're sorry that the keyword difficulty scoring system has caused some frustration. We designed the tool to be as helpful as possible, but we understand your concern about the difference between the app and the extracted data. Your feedback is valuable, and we encourage you to reach out to us at support@vidiq.com so we can assist you further and explore ways to make the tool more aligned with your needs.

Best Regards,
The vidIQ Team

Rated 1 out of 5 stars

Don't recommend to buy their services…

Don't recommend to buy their services at all they said I received a reminder message that the subscription will renew and even if I received it they flood your email with stupid notifications so you can't tell which ones are important and they don't allow refunds because of their stupid policies

19 July 2024
Unprompted review
vidIQ logo

Reply from vidIQ

Dear Football Buddy,

Thank you for bringing this to our attention. We apologize for any inconvenience caused and appreciate your feedback. At vidIQ, we believe in clear communication, which is why we present our subscription terms during checkout and follow up with reminder emails with the subject 'Your vidIQ subscription renewal' three days before the end of the 7-day free trial.

Based on your feedback, it seems that you were already aware of this reminder, and we're sorry if there was any confusion despite this. We have contacted you directly to resolve your concerns and offer tailored assistance. We value your experience with our services and invite you to rejoin our community at any time, should you decide to do so.

Best Regards,
The vidIQ Team

Rated 5 out of 5 stars

They live up to their reputation

They live up to their reputation. Excellent tools every YouTuber can use to optimize their channel. The coaching was very helpful in understanding how the algorithm game goes. I came away with a massive upgrade on my channel and the knowledge needed to keep growing.

17 July 2024
Unprompted review
vidIQ logo

Reply from vidIQ

Hello Zzenn Loren,

Thank you for your fantastic feedback! We're thrilled to hear that vidIQ lived up to its reputation and that our tools and coaching have been so beneficial for your channel. It's great to know you came away with a massive upgrade and the knowledge to keep growing. We're here to support your continued success!

Best Regards,
The vidIQ Team

Rated 5 out of 5 stars

Very creative and insightful.

Very creative and insightful.

10 July 2024
vidIQ logo

Reply from vidIQ

Hey there,

Thank you for your feedback! We're delighted to hear that you found vidIQ to be both creative and insightful. Your support is greatly appreciated!

Best Regards,
The vidIQ Team

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