The customer service experienced is highly unsatisfactory. Communication is limited to email correspondence, which is frequently unresponsive. Although my package status indicates it has been shipped,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible customer service. They only have email for contact and never repond to emails. My package says shipped but there is no tracking number and I can't reach anyone to find out status.
Excellent Quality AND Customer Service. Love the color and material. Fabric is so soft. Plus, they wash really well. I couldn’t be happier and would purchase again 🤩😍
Bad customer service No follow through Waiting on package over 3 weeks No tracking information and no one willing to help Not a good company to deal with
Satisfied
Satisfied. Good quality and price just wish faster delivery time ,it took nearly month ,but it worth to wait.
23 March 2021
Unprompted review
I'm very satisfied with products and…
I'm very satisfied with products and delivery to Spain. I bought witch hoodie. Product is match yhe description.
31 October 2020
Unprompted review
Paid for DHL and after 9 days didn't…
Paid for DHL and after 9 days didn't receive my order nor the shipping detail or tracking number
21 October 2020
Reply from Vilanaclub
Dear Mrs./Mr. Yahya Adada. Thank You for You review.
We wrote an answer on Your email. The problem will be solved ASAP.
Excellent Quality AND Customer Service
Excellent Quality AND Customer Service.
Love the color and material. Fabric is so soft. Plus, they wash really well. I couldn’t be happier and would purchase again 🤩😍
3 October 2020
Unprompted review
Very good store
1 October 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.