Vistavue are amazing at communication, always keeping me up to date with our campaign. Quick at responding to any queries. Thank you for your time Shubhangi and team. Would highly recommend.😊
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Review summary
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Reviews shaping this summary
5 STARS ALL OF THE WAY! Harry was amazingly eloquent, and explained everything in perfect details of our next steps. We appreciated his patience with us as we found the time for our 10 minute call. He... See more
Company replied
Shubhangi Kedare is great. She made sure we were satisfied with Vistvue's services and always making sure that anything we communicate to the design team is being worked on. We are able to work on cha... See more
Company replied
Just spoke to Shubhangi about a problem with an invoice, called me back as promised, explained everything like the admin fee of £248 which i wasnt aware of but she assured me it was in my contract. Di... See more
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Company details
Written by the company
At Vistavue, we are passionate about transforming the way businesses connect with people. As a global leader in digital signage and visual communications, we combine innovative software with strategically placed screens in premium locations worldwide to deliver dynamic, engaging content that informs, inspires, and empowers.
Contact info
United Kingdom
- customercare@vistavue.com
- vistavue.com
4.6
Excellent
642 reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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A good experience.
13 July 2026
Unprompted review
Reply from Vistavue
Hi Joshua,
Thank you for your feedback — we really appreciate you taking the time to share it.
We're delighted to hear that you've had a good experience. Providing a straightforward, positive experience for our customers is always our goal, so it's great to know we've delivered on that.
Thank you again for your support, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Avoid Vistavue at all costs
Avoid Vistavue – Our Experience Has Been Extremely Distressing
Our experience with Vistavue has been one of the most stressful business experiences we’ve ever had.
We were approached by a persuasive salesperson who made numerous promises about how advertising with Vistavue would generate new customers and significantly benefit our business. The presentation was high-pressure, and we were encouraged to make a decision there and then.
Looking back, we feel we were not given sufficient opportunity to properly review the agreement or fully understand what we were signing. Once the paperwork was completed, our experience changed dramatically.
Despite paying an upfront deposit, we never approved any advertising artwork and never saw evidence that any advertising had been displayed on the digital screens we had been sold. When we attempted to raise our concerns and cancel, we found the company unwilling to resolve the issues constructively.
Instead, the matter escalated into legal proceedings, with Vistavue pursuing us for over £13,000. We firmly dispute their claim and have defended the matter through the courts. During that process, we’ve also been contacted by other businesses describing experiences that they say were very similar to ours, which has only reinforced our concerns.
This dispute has caused months of unnecessary stress, countless hours preparing legal documents, and significant emotional and financial strain on our family business.
If you’re considering signing an agreement with Vistavue, our advice is simple: take your time, insist on taking the paperwork away to review independently, read every clause carefully, and never allow yourself to be pressured into making an immediate decision.
This review reflects our personal experience, and we sincerely hope others will carry out thorough due diligence before entering into any agreement.
If there was an option for a zero star I would have chosen that!!!
"In addition to the above, Vistavue have now asked for more details of our experience, even though they've acknowledged us in their reply".
My review is based on my genuine experience as a Vistavue customer.
In October 2025, a Vistavue sales representative visited our business, ELIXIR Face & Body in Reading, and persuaded us to enter into an advertising agreement for digital healthcare screens. An upfront deposit was paid, but we subsequently became concerned about the way the agreement had been sold to us and the representations that had been made during the sales process.
We never approved any advertising artwork and were never provided with evidence that any advertising had been displayed. When we attempted to raise our concerns and cancel the agreement, the matter could not be resolved and ultimately escalated into legal proceedings, with Vistavue pursuing a claim in excess of £13,000, which we are defending.
My review reflects my own personal experience of the sales process, the handling of our concerns, and the subsequent dispute. As the matter is currently before the courts, I cannot comment further on the legal aspects, but everything stated in my review is honestly held and based on my direct experience as a customer.
12 July 2026
Unprompted review
Reply from Vistavue
Hi Stuart,
Thank you for taking the time to share your feedback.
We're sorry to hear that you remain dissatisfied with your experience.
As you have referenced legal proceedings, it would not be appropriate for us to discuss the specifics of the matter in a public forum. We are confident that the relevant facts and documentation will be considered through the appropriate channels.
Best regards,
Vistavue Customer Care Team
Reply from Vistavue
Hi Joanna,
Thank you for your feedback — we really appreciate you taking the time to share it.
We're delighted to hear that everything was straightforward, efficient, and easy to understand. We always aim to keep the process simple and make sure our customers have the information they need without any unnecessary complications.
Thanks again for your support, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Pooja was very helpful and…
Pooja was very helpful and understanding and gave me all the information I need
9 July 2026
Unprompted review
Reply from Vistavue
Hi Alec,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We're delighted to hear that Pooja was helpful, understanding, and able to provide all the information you needed. Taking the time to listen to our customers and make sure they feel fully informed is something we take great pride in.
We'll be sure to pass your lovely comments on to Pooja—they'll mean a lot to her.
Thank you again for your support, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Excellent service.
9 July 2026
Unprompted review
Reply from Vistavue
Hi Mark,
Thank you so much for your kind feedback — we really appreciate you taking the time to share it.
We're delighted to hear that you received excellent service. Knowing that we've been able to provide a positive experience means a lot to the whole team.
Thank you again for your support, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Always efficient and helpful
Always efficient and helpful. The ads look great and they are easy to contact if you need them
7 July 2026
Unprompted review
Reply from Vistavue
Hi Debra,
Thank you so much for your kind feedback — we really appreciate you taking the time to share it.
We're delighted to hear that you've found the team efficient, helpful, and easy to reach whenever you need support. It's also fantastic to know that you're happy with the quality of the ads—our team works hard to make sure they make the right impression.
Thank you again for your support. We look forward to continuing to work with you and helping your business gain even more visibility.
Best regards,
Vistavue Customer Care Team
Reply from Vistavue
Hi Lucy,
Thank you so much for your kind feedback — we really appreciate you taking the time to share it.
We're delighted to hear that you've been happy with our service and would recommend us. Knowing that you've had a positive experience means a lot to the whole team.
Thank you again for your support. If there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Reply from Vistavue
Hi Imogen,
Thank you so much for your kind feedback — we really appreciate you taking the time to share it.
We're delighted to hear that you had such a positive experience and found the service polite, quick, and helpful. It's always great to know that our team is making things as easy and efficient as possible for our customers.
Thank you again for your support — it means a lot to us.
Best regards,
Vistavue Customer Care Team
Shubhangi Kedare is great
Shubhangi Kedare is great. She made sure we were satisfied with Vistvue's services and always making sure that anything we communicate to the design team is being worked on. We are able to work on changing marketing/ads on how we want them to look or what to include together. The customer service is amazing.
6 July 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you so much for taking the time to share your feedback—we really appreciate it.
We're delighted to hear that Shubhangi has provided such a positive experience and has been proactive in ensuring you're getting the most from our service. It's great to know that communication has been smooth and that you've been able to work closely together on refining your marketing and adverts to reflect exactly what you want.
We'll be sure to pass your kind words on to Shubhangi—they will mean a lot. Thank you for recognising the effort she puts into supporting our customers and liaising with the design team.
We truly appreciate your support and look forward to continuing to work with you.
Best regards,
Vistavue Customer Care Team
Rohit is very polite and…
Rohit is very polite and professional.He gave me all answers for my questions.
P.S Thank you for exellent customer care!
2 July 2026
Unprompted review
Reply from Vistavue
Hi Dawid,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We're delighted to hear that Rohit was able to answer all of your questions and that you found the service excellent. Providing clear information and excellent customer care is something we take great pride in, so it's wonderful to know that was reflected in your experience.
We'll be sure to pass your kind words on to Rohit—they will mean a lot to him.
Thank you again for your support, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Reply from Vistavue
Hi Katie,
Thank you so much for your kind feedback — we really appreciate you taking the time to share it.
We’re really pleased to hear that you had such a positive experience with Harry—he'll be delighted to hear your kind words. 😊
If there’s ever anything more we can help with, just let us know—always happy to support.
Best regards,
Vistavue Customer Care team
Reply from Vistavue
Hi Lisa,
Thank you so much for your lovely feedback — we really appreciate you taking the time to share it.
We’re really pleased to hear that you had such a positive experience with the service. It means a lot to the whole team to know it’s been appreciated.
If there’s anything more we can help with, just let us know—always happy to support. 😊
Best regards,
Vistavue Customer Care Team
Shereen was really helpful with any…
Shereen was really helpful with any questions or queries I had and this made my experience positive and smooth.
30 June 2026
Unprompted review
Reply from Vistavue
Hi Alex,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We’re really pleased to hear that Shereen was able to support you with your questions and make the experience smooth and positive. That’s exactly what we aim for.
We’ll be sure to pass your kind words on to her—she'll really appreciate it. If there’s anything more we can help with, just let us know - always happy to support.
Best regards,
Vistavue Customer Care Team
Great communication
Great communication, checking in that I was happy with the process.
29 June 2026
Unprompted review
Reply from Vistavue
Hi Louise,
Thank you so much for your kind feedback — we really appreciate you taking the time to share it.
We’re really pleased to hear that the communication has been clear and that you’ve felt supported throughout the process. It’s great to know the check-ins have helped ensure everything is running as expected.
If there’s anything more we can help with, just let us know — we’re always happy to support.
Best regards,
Vistavue Customer Care Team
Harry is absolutely wonderful to chat…
Harry is absolutely wonderful to chat with and helpful as can be! Super friendly and efficient!
26 June 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you so much for your lovely feedback — we really appreciate you taking the time to share it.
We’re really pleased to hear that Harry made such a great impression. That’s exactly the experience we aim to provide.
He’ll really appreciate your kind words—I'll be sure to pass them on. If there’s anything more we can support you with, just let us know—we're always happy to help. 😊
Best regards,
Vistavue Customer Care Team
Friendly agent called to speak about my…
Friendly agent called to speak about my ad. I can’t speak for the success of the campaign yet. I have been asked to leave a review before the advert has even begun!
25 June 2026
Unprompted review
Reply from Vistavue
Hi Amy,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re glad to hear you had a positive interaction and that the team were friendly when speaking with you about your ad.
We look forward to supporting you as your campaign progresses, and hopefully you’ll start to see some positive results soon. If there’s anything you need along the way, just let us know—always happy to help.
Best Regards,
Vistavue Customer Care Team
Helpful and polite
25 June 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you for your kind feedback — we really appreciate it.
We’re really pleased to hear that you found the team helpful and polite. That’s exactly the experience we aim to provide for all of our customers.
If there’s anything more we can help with, please don’t hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Harrison was great with his knowledge…
Harrison was great with his knowledge and was able to answer all my questions.
24 June 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you so much for your lovely feedback! I’ll be sure to pass your kind words on to Harrison—he’ll be really pleased to hear them. It’s great to know he was able to share his knowledge and answer all your questions.
We really appreciate you taking the time to leave a review and for choosing us!
Best regards,
Vistavue Customer Care Team
Pooja Nadgauda was very helpful in…
Pooja Nadgauda was very helpful in explaining onboarding process, we are looking forward to working with Vistavue.
24 June 2026
Unprompted review
Reply from Vistavue
Hi Sue,
Thank you so much for your kind feedback! We’re delighted to hear that Pooja was able to guide you clearly through the onboarding process. I’ll be sure to share your lovely comments with her—she’ll really appreciate it.
We’re excited to have you on board and look forward to working with you at Vistavue!
Best regards,
Vistavue Customer Care Team
Terrible company with shady business practices
Very poor experience. The service was expensive, the quality of their content was so bad we had to create our videos in house - though we were still charged for their services. We were told we could update the video 3 times per year but each time we sent in a new video it would take 4-8 weeks for them to upload it (making it fairly irrelevant for seasonal updates). We were glad when the 2 year term was over until we realized that the contract was set to autorenew. We felt mislead by the sales person who said we would be contacted to discuss renewal terms - no contact was made - just an additional $2,700 charge for another year of garbage service with no identifiable ROI. They even moved the location of the kiosk from the main lobby to a low traffic area of the hotel. If you're considering doing business with Vistavue but haven't yet signed the contract - RUN. And thank your lucky stars you prevented a nightmare.
Response to your reply:
Your customer care team says the same thing you did - you signed the contract. The contract doesn’t say we need to provide a quality service. It doesn’t have any service delivery markers at all. It covers the advertisers legal liability to pay over a long period of time with long lead cancellation notices and an auto renew policy. No customer satisfaction built into your model - it is only about how much money you can legally squeeze out of your customers.
21 June 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you for taking the time to share your feedback.
We do not recognize the service as you have described. Unfortunately, we are unable to provide a detailed response as we have not been able to identify an account associated with your username. We would encourage you to contact us directly so we can review your case properly.
All elements of the campaign, including pricing, contract terms, and renewal conditions, are clearly set out and agreed upon at the outset. The contract also explicitly outlines the cancellation process, including the 18-month period in which notice can be provided to prevent the agreement from rolling beyond its initial term. We always recommend that clients take the time to fully review and understand these terms.
Advertising performance will naturally vary depending on a number of external factors, and no campaign can guarantee a specific return on investment.
If you would like us to review your account in detail or discuss ways to improve your campaign, including content or placement, please contact us at customercare@vistavue.com.
Best regards,
Vistavue Customer Care Team
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