Vistavue are amazing at communication, always keeping me up to date with our campaign. Quick at responding to any queries. Thank you for your time Shubhangi and team. Would highly recommend.😊
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Review summary
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What people talk about most
Reviews shaping this summary
5 STARS ALL OF THE WAY! Harry was amazingly eloquent, and explained everything in perfect details of our next steps. We appreciated his patience with us as we found the time for our 10 minute call. He... See more
Company replied
Shubhangi Kedare is great. She made sure we were satisfied with Vistvue's services and always making sure that anything we communicate to the design team is being worked on. We are able to work on cha... See more
Company replied
Just spoke to Shubhangi about a problem with an invoice, called me back as promised, explained everything like the admin fee of £248 which i wasnt aware of but she assured me it was in my contract. Di... See more
Company replied
Company details
Written by the company
At Vistavue, we are passionate about transforming the way businesses connect with people. As a global leader in digital signage and visual communications, we combine innovative software with strategically placed screens in premium locations worldwide to deliver dynamic, engaging content that informs, inspires, and empowers.
Contact info
United Kingdom
- customercare@vistavue.com
- vistavue.com
4.6
Excellent
643 reviews
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Replied to 98% of negative reviews
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Great service and very helpful customer…
Great service and very helpful customer service would recommend
6 August 2026
Unprompted review
Reply from Vistavue
Hi Jade,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you've had a great experience with both our service and customer support. Knowing that the team has been helpful and made a positive impression means a lot to us.
Thank you as well for your recommendation—it's one of the highest compliments we can receive.
We look forward to continuing to support you, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Just spoke to Shubhangi about a problem…
Just spoke to Shubhangi about a problem with an invoice, called me back as promised, explained everything like the admin fee of £248 which i wasnt aware of but she assured me it was in my contract. Didnt realise either you pay the contract off in 18 months although the advert is for 2 years thats why my monthly payments were higher than expected. Shubhangi was very sweet and helpful Thank you
6 August 2026
Unprompted review
Reply from Vistavue
Hi Kate,
Thank you so much for taking the time to share your feedback—we really appreciate it.
We're delighted to hear that Shubhangi was able to help resolve your invoice query and took the time to explain everything clearly. We understand that questions around fees and payment schedules can sometimes be confusing, so it's great to know she was able to provide clarity and reassurance.
We'll be sure to pass your kind words on to Shubhangi—she'll be delighted to hear that you found her so helpful and supportive.
Thank you again for your feedback and support. If there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Very informative from the onboarding…
Very informative from the onboarding call
6 August 2026
Unprompted review
Reply from Vistavue
Hi Gemma,
Thank you so much for your feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you found the onboarding call informative and helpful. We always aim to make sure our customers feel fully informed and confident from the very beginning, so it's great to know that came across.
Thank you again for your support, and we look forward to working with you.
Best regards,
Vistavue Customer Care Team
Reply from Vistavue
Hi Samantha,
Thank you so much for your feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you've had such a positive experience. Comments like yours mean a lot to the team and remind us why we do what we do.
Thank you again for your support, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Very helpful
Very helpful, but i did sometimes have difficulty understanding her, not her fault, my hearing could be improved.
5 August 2026
Unprompted review
Reply from Vistavue
Hi Helen,
Thank you so much for your feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you found the service helpful and friendly. We also appreciate your honesty regarding the call, and we're glad that despite the occasional difficulty hearing, you still found the conversation useful and supportive.
Thank you again for your kind words, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Great customer service and personalized…
Great customer service and personalized client treatment
3 August 2026
Unprompted review
Reply from Vistavue
Hi Anne,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you had such a positive experience and felt well looked after throughout the process. Providing great customer service and a personalised approach is something we take great pride in, so it's wonderful to know that came across.
Thank you again for your support, and we look forward to continuing to work with you.
Best regards,
Vistavue Customer Care Team
Pooja was very friendly and kept it…
Pooja was very friendly and kept it factual and checked I was happy with everything.
4 August 2026
Unprompted review
Reply from Vistavue
Hi Vic,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We're delighted to hear that Pooja was friendly, informative, and took the time to make sure you were happy with everything discussed. Making sure our customers feel comfortable, informed, and supported throughout the process is something we take great pride in.
We'll be sure to pass your kind words on to Pooja—they'll mean a lot to her.
Thank you again for your support, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
great service
Very thorough, making sure all advert amendments were noted correctly Very friendly lady assistant
4 August 2026
Unprompted review
Reply from Vistavue
Hi Nigel,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We're delighted to hear that the advert amendments were handled thoroughly and that everything was noted correctly. Making sure we understand exactly what our customers are looking for is really important to us, so it's great to know you felt listened to throughout the process.
It's also lovely to hear that you found the team friendly and helpful. Thank you again for your support, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Nice call
Nice call, very quick and friendly. Follow up email is great. The only thing to note is often when companies send links for people to click it is unadvised for us to click links as it could compromise our computers/files so perhaps mentioning that we can send files via our own Dropboxes/drive is okay would be a great addition to the script.
3 August 2026
Unprompted review
Reply from Vistavue
Hi Lorien,
Thank you so much for your feedback—we really appreciate you taking the time to share it.
We're delighted to hear that you found the call friendly, efficient, and helpful, and that the follow-up email provided everything you needed.
We also appreciate your suggestion regarding file sharing. Cyber security is extremely important, and we understand that some businesses have policies around clicking external links. Your feedback is valuable, and we'll be sure to pass it on to the team for consideration as we continue to improve our onboarding process.
Thank you again for your thoughtful feedback and support—it means a lot to us.
Best regards,
Vistavue Customer Care Team
A waste of my time and money.
I signed up to Vistavue for a whole year with my advert running in two clinics. I did not get ONE enquiry from the adverts. Both locations where the screens were situated were too far away from patients to see and some of the chairs were facing the other way.
Apart from the 30 second advert made for me which I used on my socials there was no benefit whosoever to the initial outlay of £350 then £114 a month.
Very disappointing.
Also, I was told it is a 6 ft screen but when I visited the clinic the panel is 6ft but the screen is only the top half of that. When I asked why they said it’s because of eye level. Still less than I paid for.
3 July 2026
Unprompted review
Reply from Vistavue
Hi Juliette,
Thank you for taking the time to share your feedback.
We're sorry to hear that the campaign did not deliver the results you were hoping for.
Advertising results can vary depending on a number of factors, and whilst many clients receive enquiries and increased visibility through the network, no advertising platform can guarantee a specific number of leads or customers.
We appreciate your feedback regarding screen placement and visibility, and this has been shared with the relevant teams for review.
Best regards,
Vistavue Customer Care Team
My onboarding call provided with me all…
My onboarding call provided with me all the information that I needed. Pooja was very helpful and discussed the next steps.
3 August 2026
Unprompted review
Reply from Vistavue
Hi Dr Nicky,
Thank you so much for your kind feedback—we really appreciate you taking the time to share it.
We're delighted to hear that your onboarding call provided all the information you needed and that Pooja was able to guide you through the next steps clearly and confidently.
Making sure our customers feel informed and supported from the very beginning is incredibly important to us, so it's great to know you had such a positive experience.
We'll be sure to pass your kind words on to Pooja—they'll mean a lot to her. Thank you again for your support, and we look forward to working with you.
Best regards,
Vistavue Customer Care Team
I've given this company a single star…
I've given this company a single star and to be honest they deserve a fat zero.
I've just signed up to this terrible company.
They make false promises to you and do not deliver what you are paying for.
Lies after lies my adds for 4 surgeries did not go live when
I was told they have i sent an email to them to complain and they said its gone live today.
Im going to check tomorrow and by the way that's only one site one out of 4 to add to the lies I was told there will be no other care company's on the site.
There sure is and like I said another lie.
Im a brand new business and to be offered a add and there is no other competitors is great but then to find out youve been lies to is a very serious matter as this could shut me down before I even start trading.
I've spoken to a solicitor and speaking again in a few days time and also awaiting for a call from trading standards.
Do not trust this company give them a wide burth. I tried to get hold of the sales agent and now he is ignoring me as well as the original sales person.
You get coneccted to india every time you call and all you get from them is its not in the agreement you signed.
In my business we really on advertising and i have never Icome across such a dodgy business like vistvue.
I was going to advertise on the buses but I was convinced that this was the way forward.😡😡😡😡😡😡 I just wanted to add that the salesman promised that our add would show on a 6ft screen on a 8minute scroll and not one site actually shows what the promise you from day one of it supposed being live.
I have spoken to several businesses about the way they have been treated by vistavue and not one of them have anything good to say about it.
Going back to the sales rep he said if we have any issues to contact him.
He no longer answers my calls or texts so thst tells me that he has done a good job in decieving me and now its time to ignore me.
I contacted Paul he was the first person to call me and mention what vistavue was about, on Friday this week its going to be 2 weeks since I called him and he said to me that the person who deals with the screens would contact me not a even a text to say they will be intouch nothing.
These people are not to be trusted as they call or what'sapp and not email so you do not have any real proof of contact on thst basis they are pure con merchants.
I've been intouch with my legal team and will not stop until these people are stopped from ripping off new businesses.
They do not understand or shall I say care if you loose money as long as they are making it by false pretenses.
30 July 2026
Unprompted review
Reply from Vistavue
Hi Parmjit,
Thank you for taking the time to share your feedback.
We're sorry to hear that you have been frustrated by your experience. We take concerns regarding campaign delivery and communication seriously and have been actively engaging with you regarding the points you have raised.
We would like to clarify that advertising campaigns are only published once the relevant content and approvals have been completed. We understand that delays can be disappointing; however, we ensure all of our clients receive their full contracted advertising time.
We would also like to address the comments regarding competition. We do not guarantee exclusivity unless expressly stated within an agreement, and businesses within similar sectors may be featured across the network.
Our team remains committed to supporting you and helping you achieve the best possible outcome from your campaign. If you have any further concerns, we would encourage you to continue working with our Customer Care team so that we can address them directly and constructively.
We appreciate the opportunity to assist and remain committed to delivering the service outlined within your agreement.
Best regards,
Vistavue Customer Care Team
Vistavue Update
Sunam was very helpful explaining everything to me.
Sunam reminded me of the two year advert we have with Vistavue and he guided me through the process to have the ad changed or amended.
29 July 2026
Unprompted review
Reply from Vistavue
Hi Pauline,
Thank you so much for your feedback—we really appreciate you taking the time to share it.
We're delighted to hear that Sunam was able to guide you through the process and explain the options available for updating your advert. Keeping customers informed and helping them make the most of their campaign is something we take great pride in.
We'll be sure to pass your kind words on to Sunam—they'll mean a lot to him.
Thank you again for your support, and we look forward to continuing to work with you and helping your advert achieve the best possible results.
Best regards,
Vistavue Customer Care Team
The representative was clear
The representative was clear, precise, and to the point.
28 July 2026
Unprompted review
Reply from Vistavue
Hi Nathan,
Thank you for your feedback — we really appreciate you taking the time to share it.
We're delighted to hear that the representative was clear, precise, and straight to the point. We always aim to provide information in a way that's easy to understand while making the best use of our customers' time.
Thank you again for your support, and if there's anything else we can help with, please get in touch.
Best regards,
Vistavue Customer Care Team
Great interpersonal skills
Great interpersonal skills, Pooja was amazing on the welcome phone call!
28 July 2026
Unprompted review
Reply from Vistavue
Hi Miguel,
Thank you so much for your lovely feedback — we really appreciate you taking the time to share it.
We're delighted to hear that Pooja made such a positive impression during your welcome call. It's wonderful to know that her great interpersonal skills, friendly approach, and professionalism helped make the experience such a positive one.
We'll be sure to pass your kind words on to Pooja—she'll be thrilled to hear them.
Thank you again for your support, and we look forward to working with you throughout your journey with Vistavue.
Best regards,
Vistavue Customer Care Team
Good communication and polite and good…
Good communication and polite and good service. Thank you.
24 July 2026
Unprompted review
Reply from Vistavue
Hi Fiona,
Thank you so much for your kind feedback — we really appreciate you taking the time to share it.
We're delighted to hear that you found the communication good, the service helpful, and the team polite throughout your experience. Providing clear, friendly, and professional support is something we take great pride in.
Thank you again for your support, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Very helpful and explained process well
Very helpful and explained process well
24 July 2026
Unprompted review
Reply from Vistavue
Hi Mark,
Thank you for your kind feedback — we really appreciate you taking the time to share it.
We're delighted to hear that you found the process helpful and easy to understand. We always aim to make things as straightforward as possible for our customers, so it's great to know that everything was explained clearly.
Thank you again for your support, and if there's ever anything more we can help with, please don't hesitate to get in touch.
Best regards,
Vistavue Customer Care Team
Shubhangi Kedare was very helpful in…Great service
Shubhangi Kedare was very helpful in organising changes to my advert. Very pleased withthe result, thank you
23 July 2026
Unprompted review
Reply from Vistavue
Hi Sue,
Thank you so much for your kind feedback — we really appreciate you taking the time to share it.
We're delighted to hear that Shubhangi was able to help with the changes to your advert and that you're pleased with the final result. We know how important it is for an advert to reflect your vision, so it's great to hear that the process was a positive one.
We'll be sure to pass your lovely comments on to Shubhangi — they'll mean a lot to her.
Thank you again for your support, and we look forward to continuing to work with you.
Best regards,
Vistavue Customer Care Team
Contact small prints
I've made a media contract with Vistavue almost a year ago. After few months I went to check why my advertising isn't bringing me any revenue as I am paying a considerable amount each month . I went to the gp practice that my add was on and noticed that the display board wasn't even in the waiting area . It was close to the reception, no visibility to patients. Contracted customer service couple of times. They offered to increase the time of my add or move that to a different town. None of this options were feasible for my practice. Asked them to terminate my contract and they disagree so now I am bound with them until October. Please be aware of small print in the contract
23 July 2026
Unprompted review
Reply from Vistavue
Hi Alexandra,
Thank you for taking the time to share your feedback.
We're sorry to hear that the campaign has not delivered the results you were hoping for. We understand how important visibility and return on investment are for any business. When you raised your concerns, our team worked with you to explore a number of options, including increasing your advert's exposure and discussing alternative locations in an attempt to improve performance. While we appreciate that these options were not suitable for your business, they were offered with the intention of helping you gain greater value from the service.
We would also like to clarify that the cancellation process and notice requirements are clearly outlined within the contract. We always recommend that customers review their agreement carefully to ensure they are fully informed of all terms and conditions.
We remain committed to supporting our customers and would be happy to discuss any further opportunities to improve your campaign.
Please contact us at customercare@vistavue.com if you would like to speak with a member of the team.
Best regards,
Vistavue Customer Care Team
Outstanding customer service
Outstanding customer service. Everyone has been a pleasure to work with throughout this project so far. They're incredibly organized, respectful of my time, and always keep meetings efficient and to the point. I really appreciate how easy they've made the entire process. Harry is a rockstar!
22 July 2026
Unprompted review
Reply from Vistavue
Hi Stephanie,
Thank you so much for your fantastic feedback — we really appreciate you taking the time to share it.
We're delighted to hear that you've had such a positive experience with the team throughout your project. Knowing that you've found everyone organized, professional, and respectful of your time means a lot to us.
It's especially great to hear that Harry has made such a positive impression. We'll be sure to pass your kind words on to him—he'll be thrilled to hear he's been called a rockstar!
Thank you again for your support. We're looking forward to continuing to work with you and making the rest of the journey just as smooth and enjoyable.
Best regards,
Vistavue Customer Care Team
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