Trevor was incredibly polite and helpful from the moment our call started. I knew we were not going to be easy but he showed nothing but kindness and patience. When we came up against expected complic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The friendliness, helpfulness and clear communication of the lovely lady I spoke to was a breath of fresh air in today’s culture of getting people off the phone as quick as possible. She took the t... See more
Company replied
Kirsty is an absolute earth angel! She was incredibly helpful, patient, and knowledgeable throughout the entire process. She took the time to explain everything clearly, making sure I felt informed... See more
Company replied
Amy McCarton !!! Amy was absolutely fantastic throughout the whole process. She was friendly, patient, and explained everything clearly, making sure I understood all of my options without ever maki... See more
Company replied
Company details
- #21 of 28 best companies in Health insurance agency
- #50 of 54 best companies in Life Insurance Agency
- #3 of 3 best companies in Doctor referral service
- #24 of 43 best companies in Wellness Programme
Written by the company
Our health and life insurance does all the great things you’d expect to keep you protected. But we also take it a step further. What makes our cover better is how you can actually use it from day one to look after your long-term health. All so you can stay at your best and be covered at the same time.
Written by the company
See why we're great
We reward people for everyday healthy habits.
Get top-rated cover
Vitality’s health insurance and life insurance is 5 Star Defaqto rated.
Improve your health
Get all the tools you need to stay at your best, so you can enjoy good health for longer.
Save and earn rewards
Vitality members who keep moving save £332 a year on average with rewards*.
Qualifying plans, terms and conditions apply.
* Platinum Vitality status members saved on average £332 a year in 2023. Gold members saved on average £253. Silver members saved £192. Bronze members saved £184. Vitality analysis, 2024.
Contact info
5th Floor, 80 Strand, WC2R ODT , London, United Kingdom
- 0345 602 3523
- info@vitality.co.uk
- vitality.co.uk
4.5
Excellent
68k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Fast and friendly service
14 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Vitality
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be competent, knowledgeable, and helpful. We truly appreciate your kind words. - Lisa
I was dealt with promptly
I was dealt with promptly, efficiently and charmibgly by the two people to whom I spoke.
13 August 2026
Reply from Vitality
Thank you for sharing your positive experience! We're so pleased to hear that our team was prompt, efficient, and charming in assisting you. - Lisa
The call handler Eric was clear and…
The call handler Eric was clear and patient, explained everything thoroughly
13 August 2026
Unprompted review
Reply from Vitality
We're so pleased to hear that our colleague was clear and patient, and explained everything thoroughly for you. Thank you for sharing your positive experience! - Lisa
Very helpful and professional.
13 August 2026
Reply from Vitality
Thank you for your kind words. We are so pleased to hear that you found our team helpful and professional. We appreciate you sharing your positive feedback. - Lisa
Reply from Vitality
Thank you for your wonderful feedback! We are so pleased to hear that you found our service to be helpful, friendly, and efficient. We truly appreciate you sharing your positive experience. - Lisa
Reply from Vitality
Thank you for taking the time to feed this back! - Lisa
Reply from Vitality
Thank you for your wonderful feedback. We're delighted to hear that you received great service and that our help was speedy. We always strive to provide the best support. - Lisa
Call handler was very helpful and…
Call handler was very helpful and explained everything clearly
13 August 2026
Reply from Vitality
Thank you for sharing your positive experience with us. We're delighted to hear that our call handler was helpful and explained everything clearly.- Lisa
Eric was super helpful
Eric was super helpful, friendly and informative. He was flexible with calls and information. I have done this last year with another company and this was much better service!
13 August 2026
Unprompted review
Reply from Vitality
We're so pleased to hear that our team member was helpful, friendly, and informative. It's wonderful that you found our service to be much better than your previous experience.- Lisa
Dawood from the MSK team outstanding
Dawood from the MSK team couldn’t have been more helpful, sympathetically listened to my injury booked the to see the doctor and stayed on the phone just to help while I answered the questions of the clinic and carried on helping and explaining all the working of what was next and explaining if I need further help he’d be right there for me for guidance. Well done Dawood.
13 August 2026
Reply from Vitality
We're so pleased to hear our team provided such a helpful and sympathetic experience. It's wonderful to know we could assist you with your injury and explain the next steps clearly. Thank you for your kind words. - Lisa
Very polite and great customer service
Very polite and great customer service, clear communication and answered all my queries.
13 August 2026
Reply from Vitality
We're so pleased to hear that our customer service was polite, communicated clearly, and answered all your questions. Thank you for your wonderful feedback! - Lisa
Good customer service.
13 August 2026
Reply from Vitality
Lovely to hear! Thank you for taking the time to share this. - Lisa
Your colleague was so helpful and…
Your colleague was so helpful and patient with me it's good to be able to talk to someone rather than using a computer
13 August 2026
Reply from Vitality
We're so pleased to hear that you had such a positive experience with our team member. It's great to know that they were helpful and patient, and we appreciate you sharing this feedback. - Lisa
Setting up my account was made easy by…
Setting up my account was made easy by step by step instructions.
13 August 2026
Reply from Vitality
We're so glad our step-by-step instructions made your account setup easy! We appreciate your positive feedback. - Lisa
Very helpful telephone call and…
Very helpful telephone call and explained everything clearly
13 August 2026
Reply from Vitality
Thank you for sharing your positive experience with us. We're delighted to hear that your telephone call was helpful and that everything was explained clearly. - Lisa
Caitlin Ring provides a fantastic and…
Caitlin Ring provides a fantastic and professioinal support to my query regarding my Vitality Reward issues. She took the time to find out a different way to solve the issue rather than just provide a standard answer. She is delightful to talk to and brighten up the day.
Keep up the good work Caitlin!!!
12 August 2026
Unprompted review
Reply from Vitality
We are so pleased to hear about your positive experience! It's wonderful that our team member provided such professional support and took the time to find a creative solution for your reward issues. We appreciate you sharing how delightful they were to talk to - Lisa
Not long to wait to speak to someone…
Not long to wait to speak to someone and clear advice given
13 August 2026
Reply from Vitality
We're so pleased to hear that you didn't have to wait long and received clear advice. Thank you for sharing your positive experience with us!- Lisa
Depeeka was extremely knowledgable and…
Depeeka was extremely knowledgable and polite, answering my questions clearly and professionally.
13 August 2026
Reply from Vitality
We're so pleased to hear that our team member was extremely knowledgeable and polite, answering your questions clearly and professionally. Thank you for sharing your positive feedback! - Lisa
Very helpful and informative call
13 August 2026
Reply from Vitality
We are so pleased to hear that you found your call to be very helpful and informative. Thank you for your wonderful feedback! - Lisa
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