Vodacom Reviews 

I bought a Samsung S25 and a Samsung smartwatch from Vodacom Cresta lower-level shop in March 2025. From day one, the watch was a disaster; it overheated, and the battery barely lasted 20–30 minutes. I couldn’t even wear it without it burning my wrist! I returned it to the store on day three. They sent it for “repairs,” but it came back exactly the same. The technician’s report was blank. The store manager couldn’t help. I contacted Vodacom on LinkedIn, Facebook, Google, and TikTok. Every time I was promised help, yet nothing has been done. I am STILL paying for a watch that i dont even have, either using or that I've never used. I returned this defective product within 7 days, yet Vodacom has completely ignored its contractual obligations. This is unacceptable. If you’re thinking about buying from Vodacom, beware, they don’t stand behind their products.

My dad recently passed away and I have been trying to close his account, but vodacom has made the experience so much worse than it already was. Their call center agent were very arrogant and refused to help me.

Vodacom service is very POOR shame, took a contract phone with them 2022 and it was ending October 2025 and they didn't stop deducting, it's a long process when the contract is coming to an end as their customer you must be the one going up and down making calls canceling the contract but when opening it is easy, ontop of the all these months they were not deducting the money we agreed on t was EXTRA for like over R100 , would NEVER recommend Vodacom to anyone. Bad service shame.

i send money to my mpesa on my vodacom nr just before going from the mainland to zanzibar to find out there is no connection on zanzibar. No way i could get to my money. Email adres is not working, chat bot on the website is going in circles same with whatsapp function.
Vodacom this is a very sad way in earning money through you're clients

Worst Fibre network in the world.
You can't cancel fibre
No one assists, just gives the run around.
BAD BAD BAD

We in Prieska, Northern Cape, experience extremely bad internet service from Vodacom. Although we have reported the internet disruption several times to their customer care center, there has been no improvement or feat back from Vodacom.
Our internet is up en down allday, but mostly, it's offline.
If we could only get hold of the relevant maintenance team to report the fault at the tower at Prieska.

CONTRACT
My contract with Vpdacom expired in October 2025 and despite phone calls and emails they are continuing to debit me every month with R425.27. I had an accounting business, but retired last year to a retirement village and no longer needed their services.

Vodacom is not as good as advertised, I’ve been with them since 2020. I had their fibre service for 5 years almost 6 and I have always had problems with them. Ranging from incorrect invoices to my Internet being disconnected for a month and now that I want to cancel my services with them, they are not doing their part in releasing the fibre line of Octotel from their side so that my new ISP can activate there services. I’ve been trying to contact them for 2 weeks and I only got an agent to talk to today. And the previous agents haven’t logged a ticket to lease the fibre line since last months. But they send me a email stating their services will be terminated on 01/12/2025 but they couldn’t even do that. SR251217-002544

Good day

I'm not happy with vodacom's services as I'm paying them every month. However I'm not getting my contract package as i have contract for data
I send a request last year 2024 that they must cancel the contract 😢 . Now have to pay in six hundred and something for services not rendered, we are Now in 2025 going to 2026. I will refer people to telkom and services providers as vodacom is incapable of rendering the best customer service.

The worst network provider ever. On the 15th of October 2025 I went to cancel my LTE contract due to not having any signal. That is after they told me I will have signal. On the 15th I was told that they will refund my money by the 17th of October. On the 6th of December I went to Harvest place vodacom due to my money still not refunded. I found out there was a week gone by after I cancelled where nothing was done and due to that the money will only be in my account on the 11th of December. Today I got a call saying that I need to email vodacom to claim a refund and that will take another 14 days. We are on the 10th today, they only replied to my email now and said my 7-14 days will start today. Vodacom gives you the worst to zero service. Do not use vodacom.
VODACOM STEALS YOUR MONEY

Why can't I get through to a real person at Vodacom? Tobi is utterly useless and must be scrapped.My issue resolved itself before I was able to get anywhere with Vodacom.
Vodacom, please put a huge red arrow on the envelope containing a new SIM card. Yes, I thought the envelope was empty(dumb,I know) but really, it shouldn't be that hard to find a SIM..: - )

It’s a very great pleasure doing business with Vodacom, it has great deal and it’s simple to apply ,quick delivery and the service is also excellent thank you .

Good day,

I went into your store on Friday to port my number and take out a contract for an iPhone. I saw PK who promised to get back to me on Saturday. I went back into the stoe on Saturday and I was promised a call on Monday. Eventually on Tuesday I called the store and then only did PK start the process to port my number and promised to get back to me today. This morning I called and PK is not in and a lady said she will call me back as soon as she is finished with a renewal contract. Three hours later I called again and spoke to Holalane Mochotane who said he is the store manager and that he will call me back and still hasn’t. He refused to give me the regional managers details. I am now starting to believe that Vodacom does not want my business and have found a similar deal at Incredible connection.

Please attend to my complaint urgently even if it is to inform me that Vodacom is not interested in my business.

Every month without a fail I get charged extra fees of R115.my contract is R480.with the fees I'm paying R595. I only yook this contract because I was supposed yo get a Samsung ear phones and watch which 1 year down the lineni never got. I go in store and the guys are never a help always lost. Initially when I purchased my phone the guys in the Cornubia branch Phoenix said they have claimed the stuff for me and it will come through which never did.i wish I had never taken a vodocom contract. Telkom had the exact same deal I should have just went with them. PLEASE DO NOT TAKE A VODOCOM CONTRACT. If I could give the half a star review I would, the only thing they were really good at was getting me to take this phone and signing the contract.

Riversdal Vodacom store is THE BEST!!!! Excellent service, ALWAYS!!!!!!!!! Chantel is amazing in providing thé best service! Soooooo happy!!!!!!!!!

Don't buy your data at Cape Town airport Vodacom when you arrive. Bought 20Gb for wifi dongle and 10GB for phone at R599 and R479 respectively. At Vodacom in Plett the same data is R229 and R149. In Plett they said that prices at airport are higher. But they can't (won't) say why or do anything about it.
This is a full £32 more.
So unless you want to pay 260% or 320% of the actual cost elsewhere don't buy at the airport. I wrote to Vodacom about this and akso asked whether it was legal. Surprisingly there has been no response.

I bought the double deal samsung a56 and i was told that i would get 2 samsung earbuds for free. I tried claiming but the claims were said to be unsuccessful. I do not recommend purchasing anything sold by vodacom. They don't value their customers

I have been a customer of Vodacom Fibre for at least 4 years. However their technical support is not good. 24-48 hours just to assign the to a technician who has another 7-14 days to fix it. Eventually I gave up and gave notice which requires a full calendar month (cancellation would be effective 1 January 2026. Until then I am expected to pay, so I assume that my technical issues will be attended to. Immediately after giving notice, my modem stopped working. Coincidence? No, not so. To repair or replace my faulty modem requires that I renew my contract with them. Isn't this coercion or forced selling ? Is it legal

Very bad service

Can’t reach a human agent. Useless system.