Vodacom Reviews 

Good day
I am very unhappy with Vodacom contractors calling people to do your upgrades on the phone. Phidelia Mooketsi did it and after I told her in an email that she was not allowed to do anything with my contract under any circumstances. Phidelia Mooketsi just ignored my email and upgraded my contract. When I wanted to upgrade my contract myself I couldn't because Phidelia Mooketsi did it illegally without permission. We called Vodacom she called me back and apologized. Canceled it. The Vodacom store gave me a quote for the upgrade. And exactly 2 weeks later Phidelia Mooketsi got my quote from the Vodacom store, illegally canceled it and upgraded my contract again. I have to drive to Midrand Vodacom to sort out the problem and now I have to wait a month before it will be done. Everything was done without my permission.
I’m furious today and will write a review on any platform there is.
Emmeren Lyons

The most exhausting time dealing with a service provider that illegally added a service and continually avoiding to rectify the issue 2 years running

A phone was taken out using my bank details. When calling vodacom, a woman named Nonhlanla decided to give me attitude. Firstly does not listen to what I say, secondly threatens to put the call down, thirdly tells me she cannot help me if I shout, when I was not. All to say she can't help me my bank must. Tells me she doesn't care if she loses her job. Well, I hope you do.

This is so frustrating. Sending an OTP but there is now space to type in the OTP received. It is the most useless Bog that I have come across. It can't solve anything

2nd time fraud on my account and then they take away my minutes so I can’t make any phone calls.
Around 7.5 hours spent to try and sort this out…no luck. They have the audacity to tell be to buy airtime. Now canceling and absolutely no effort to retain me as a client.
Vodacom needs to learn customer centricity. They are absolutely useless and arrogant.

1 star is still a lot,I regret why I joined Vodacom’s contract.it was difficult to come out .even after coming out they still keep on sending me invoice of money that I owe them even after I have settled all the money that was due to them.Join their contract at your own risk but believe me you..you’ll be sorry you did coz they will eat up your money like they did t with mine

I thought vodacom is the best service provider, but as a vodacom client I am very disappointed, I wanted to block my daughters phone that got stolen and not one nr is af any use, I didn't even want to give them half a star, and I don't want to speak to a automated voice that is also of no use what so ever, very disappointed

Arranged early cancellation on the 01 August 2025 due to immigration(which was a whole effort in itself as the consultant clearly didnt believe me and kept on trying to sell me new contracts - even with ZERO account activitly since March 2024).
I had 4x contracts with Vodacom, 3 of them went through with no issues. The last one got debted 29 September 2025 - Made contact with Vodacom on the 10 October 2025 after being pushed from department to department, eventually was told the cancellation was not infact processed for whatever reason(uselessness being my assumption) - and i was told cancellation had now been processed and I must also send yet another email to another email address for the refund - which I did.
Got an invoice today and much to my delight instead of being creditted my accound has again been debited?????!!!!!
How incompetent can a company be - beyond a joke????!!!

I upgraded my number on the 1st of November since then I have not receive my phone
They sent sms saying they will call me to confirm my order when they did today after 6 whole days now my order is completely wrong
Where as I confirmed everything on the day I upgraded
Very dissappointed in Vodacom and I have been with them for several years now
And we can write all the reviews we want you just dont care about your customers
Customer service is slow
They never answer their phones
Just ridiculous !

Bought 3 sim cards with data at Johannesburg Airport.

One of the phones wasn't working.

Went to a Vodacom store in Durban. Was told the airport store had never loaded data on 1 sim card.

Couldn't give us the data or a refund.
Asked us to go back to airport store.

Zannie did the right thing and loaded the data on the phone

I would like an executive of vodacom to try and use their customer service tele agent prompts to cancel their contracts.

It is insane, sometimes no matter which prompt you select, you get the same response.

Never thought it would be so difficult to get hold of another human on the other side of the line.

Vodacom billed me monthly for a contract that was paid up and expired. They refused to upgrade me despite on time payments throughout my prior contract. Talking to their customer care centre was useless as no compromise was achieved through them. I lost my number which was used as a NATIONAL FIRE EMERGENCY contact number and often wonder how many emergency calls I had missed. Now their customer care AI idiot Toby doesn't even allow one to talk to a consultant. If I could give Vodacom a zero rating on this system I would have done exactly that.

I gave Vodacom Fibre the 30 days notice they required to cancel my fibre line. They promptly cut the line on 1 Nov BUT I am still waiting for them to release the line so that my new isp can pick it up

Not even a star. Shocking, useless and complete lack of any customer service. They suspended my account after an error on their part and it’s taken 3 hours on the phone and still not resolved. Tobi Bot disconnects you, their customer care email bounces back as says their inbox is full, then being put on hold only to be hold they can’t help and I must wait 7 days for a manager to call me back. Will be cancelling my Vodacom contract immediately.

Billing department sucks and they increased my bill when I signed with them within 2 months. Don’t trust them make sure you get it in writing and that you done sign

Vodacom is simply the best,tried the competition whilst sitting on the dock of the bay, but not without have a few regrets, a well deserved 5 stars for a completely whiter shade of pale.

Vodacom is the most reliable network when it comes to simswap just within less then 5 minutes I got my number back unlike mtn.I couldn't even got through to customer service.Tobi is great.Keep up when I get my simswap from Mtn I'll sure going to change networks using my same number.Keep up the great work.

My husband has been a victim of fraud and identity theft involving Vodacom.

In 2021, he took out a phone contract for my mother-in-law. Shortly thereafter, he was notified of an additional phone contract taken out in his name at a Vodacom store we have never visited. Despite actively reporting this issue to Vodacom, he received no support and was made to pay for the fraudulent contract.

To make matters worse, the same individual has now managed to secure another phone, an iPhone, under his name. This has all occurred without my husband's authorization or signature.

Throughout this ordeal, we have repeatedly reached out to Vodacom for assistance, yet we have not received the promised follow-up calls. This situation has been incredibly stressful and financially burdensome. It is concerning that such incidents can occur within their organization, and that they seem to be handling it with little urgency.

They have not lived up to the promise of refunding my husband back, they do not respond to any emails and have just disregarded us.

Signing up for an internet supscription is like pulling teeth and then getting mugged before your first payment: tell me why you're charging me R10,000 before the subscription begins and why does it take 2days, a financial colonoscopy and traveling to three different branches across johannesburg. Not to mention the restraint required when dealing with condescending, rude and apathetic staff.

I had a vodacom account pre-covid. During covid I was unable to pay and fell behind with my account. I then set up payment plan and paid what was needed to be paid and was told my account was being out on prepaid. When years later I tried to see about porting and upgrading my phone I wasn’t able to. Which I understood. I continued receiving invoices showing no amount due.

Now literally years later, I get a phone call to my new number (no idea) how they got it, saying that I owe them money. Apparently my account was reinstated in September without my knowledge or approval!! This is disgusting customer service.

I refuse to pay. No one made contact with me up and until today.