Vorwerk - Thermomix & Kobold UK and Ireland Reviews 392

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers had a great experience with this company. Many customers are really happy with their machines, describing them as amazing kits and game-changers in their kitchens. Reviewers frequently highlight the exceptional service and support received from advisors, who are often described as knowledgeable, helpful, and passionate. The customer service team is also consistently praised for being professional, efficient, and quick to resolve issues, with several individuals being singled out for their outstanding assistance. However, some people mentioned dissatisfaction with certain product changes, noting that newer models sometimes lack features or quality found in previous versions, making cleaning trickier or causing items to stain easily. Some customers also felt that the company's customer service was poor, with unanswered emails and a refusal to investigate issues, leading to frustration and a perception of declining quality.

What people talk about most

Product

People report ambiguous experiences with product, with many finding the Thermomix to be a life-changer that... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often praising the speed and quality of support received,... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the product for making life easier,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I wanted to give it some time before sharing my opinion, but after using the TM7 for a while, I have to say I’m a bit disappointed. It feels like every time a new model comes out, something goo... See more

Rated 5 out of 5 stars

IWe bought our TM6 2023 from our advisor Gundega Upe,she traveled 130 miles to do a presentation for us.Gundega is amazing advisor ,cook and so knowledgeable.We bought here and then.Now we ordered TM... See more

Rated 5 out of 5 stars

It gives me great pleasure to be able to comment on the excellent service I have just received from Robert Chapman at Vorwerk regarding a problem with my TM5 Thermomix - after 8 years of faultless out... See more

Rated 5 out of 5 stars

I had an issue with my TM7 and contacted customer service as the machine is still under warranty. Robert was extremely helpful, booked me in for a repair and sent me a machine on loan the next day, so... See more

Company replied


Company details

  1. Homewares Shop
  2. Vacuum Cleaner Shop

Written by the company

Bring your home to life with Vorwerk's 2 home brands - Thermomix, our all in one kitchen appliance & Kobold, our all-encompassing homecare system.


Contact info

3.9

Great

TrustScore 4 out of 5

392 reviews

5-star
4-star
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1-star

Replied to 36% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

An Enjoyable Foodie Machine!

A great machine! Have had for a few years now and always revert to the dishes I know well! It’s easy to use and an enjoyable experience creating new recipes.

I look forward to continuing to experiment with it more with that elusive thing called ‘Time’!

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Iam very happy with my termomix TM6

I am very happy with my termomix TM6, I received so much help and support from advisor Sara rabai wich she was the one who gave me information while I was hesitating to whether to buy the TM6 or not but with her help and excellent support I end up buying one with love and happiness thank you so much Sara Rabai for your support more success in your journey i am very grateful and happy with my purchase!!

15 May 2025
Unprompted review
Rated 5 out of 5 stars

The best kitchen gadget ever!

The Thermomix is a great and robust kitchen gadget! it’s amazing, literally does everything cooks, cleans itself on the prewash function, peels potatoes, has a sous vide function, blends, grates, weighs, connects to the cookidoo app to follow step by step recipes, list is endless! I wish I had owned one sooner. The meals turn out great and are restaurant quality! I also really appreciated the payment plans that Vorwerk do and the various offers they have when you purchase a Thermomix. When I got mine, the offer of that month included a Thermomix friend at a reduced price and I’m so glad I got both! My advisor Lucy Wiley has been absolutely amazing and now even over two years later since purchasing my Thermomix , I still get support from her when needed!
I love that I can also go on the Vorwerk website and order any additional extras I need for my Thermomix.
Don’t even get me started on Cookidoo the online based recipe platform that the Thermomix connects to!! It’s such a great resource with thousands of recipes from all over the world! Just amazing.
I do not like displaying kitchen gadgets on my worktops, but the Thermomix has been an exception as it is visually pleasing and actually gets used, It will not be hidden in a cupboard!
I’m so happy with the quality of my Thermomix and the service that i have received from Vorwerk! My advisor Lucy Wiley is also such a credit to Vorwerk.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Thermomix T6 service

Thermomix T6 sent off for service. Great communication and returned promptly.
Advisor was Debora Naldo de Sa Menezes
Advisor no 196161
Debora went out of her way for me.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

We love it!

From the moment Chloe Spillett came to our house to demo we were all hooked! Have loved it ever since, and Chloe’s customer service is 5 star! Thank you x

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Best tool in the kitchen!

We bought a Thermomix from our lovely advisor Chloe Spillett two years ago who showed us at that time a great demo of how to use it. In an hour that convinced me but also my husband and children! I have to say it’s the greatest tool in the kitchen and helps everyone especially when we are both working full time. We use our thermomix everyday! Thanks Chloe!
Charlotte

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Chloe for showing us the TM6 way!

I was unsure about getting my TM6 as I didn’t think I would use it that much. Chloe Spillet, our brilliant advisor, talked us through the various features and gave us the most amazing demo. We bought the machine that night and haven’t looked back! We use it daily for everything from perfect, quick and easy boiled eggs to fancy gourmet meals. Thanks Chloe for showing us the TM6 way!

18 August 2024
Unprompted review
Rated 5 out of 5 stars

Chloe Spillett is simply just fabulous

Chloe Spillett is simply just fabulous. The recipes she creates are just so gorgeous I have to go and make them straight away. And they are always 10/10. Thank you for always being the weekday inspiration chef and the ‘fake’away weekend queen!

22 May 2025
Unprompted review
Rated 5 out of 5 stars

My Thermomix has changed my families…

My Thermomix has changed my families lives - we eat so much better, nothing ultra processed and eat a much wider variety of foods. Chloe (Essex) is the perfect advisor, from our demo, to purchase and now beyond, she is always on hand for tips, recommendations and of course to lead our little Thermomix community chat! I would go as far as to say that the Thermomix has been our best ever purchase!

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing advisor Thermomix

Buying my TM6’s - yes i have 2! From Chloe Spillett was an easy streamlined process , Chloe demonstrated how easy using a TM6 was and what could be fone with it - i was sold - hence the 2nd one .
Chloe Spillett is a knowledgeable lady and is willing to share all she knows with you .

1 March 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased my Thermomix after…

I recently purchased my Thermomix after my Mum got one from Chloe Spillett and I had to copy, it has quite literally changed my life, as a full time working woman with a young family cooking/thinking of and cleaning up after was stressing me out beyond belief. Dinners, snacks, lunches and breakfasts have never been easier! Thank you Chloe xxx

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Lovely advisor

My lovely advisor Chloe Spillett is amazing! She has so many wonderful & useful tips which she is always freely sharing on our WhatsApp group. She is always available to answering questions and regularly shares ideas & suggestions on the group and on instagram. Her love & passion for what she does shines through. It’s because of her I rushed to preorder my TM7 and it’s been just wonderful. I love it!! Because it’s black and has a new slim line design my hubby has agreed to let me keep this one out on the side!!! My TM6 was being used but always had to go away in its cupboard 😆

18 May 2025
Unprompted review
Rated 5 out of 5 stars

Thermomix and Denise a great combination

We first met Denise Hepburn in 2018 when she introduced us to the TM5. She is a fantastic advisor full of enthusiasm and got us hooked on Thermomix way of cooking. Denise’s demonstration made using the TM5 so easy. We advanced to the TM6 and didn’t think things could get better but this has all been surpassed by the TM7. This is even better to use and so quiet we have to keep checking it’s still switched on. So happy we found Denise and Thermomix and great menus

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Fab product & excellent service!

I’ve been a proud Thermomix owner for over 14 years, having purchased my original machine back in Australia. When I decided to upgrade to the TM6, I got in touch with my local Thermomix Advisor, Lucy Wiley, fully expecting it to be a straightforward transaction—just attend a demo, place the order, and that would be that (much like my previous experience in Australia).

However, Lucy completely exceeded my expectations. I was so impressed by her knowledge, enthusiasm, and the way she explained all the new features. I wasn’t the only one—my mum and mother-in-law came along for the demo to keep me company, and both ended up buying their own machines on the spot!

Lucy’s support hasn’t stopped at the sale. She continues to share tips, updates, and new recipes that keep me inspired in the kitchen. Her passion for the product is genuinely infectious and has completely reignited my own excitement. Unlike before, where I’d often cook the same handful of meals on repeat, I now find myself exploring and enjoying new recipes regularly.

I truly love my Thermomix and can’t recommend it—or Lucy—highly enough.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Ibby Macpherson has changed my life in…

Ibby Macpherson has changed my life in recommending I buy a Thermomix! Having completely lost my love for, or interest in, cooking I took the plunge and bought a TM6. The whole family loves cooking on it, even my teenage son. I feel better, healthier eating great food cooked from scratch. My friends are blown away by the results from this machine.
Ibby Macpherson has always been at the end of the phone to answer any queries, she is my Thermie Queen!

19 May 2025
Unprompted review
Rated 5 out of 5 stars

I had a thermomix since … forever and I…

I had a thermomix since … forever and I would not go without, in fact my mum had one of the first thermomix models and I can still remember the amazing cakes and custards that she used to make. We live in Berkshire and Denise has been a great support all these years, always helpful and present with ideas and recipes. Love my thermomix

19 May 2025
Unprompted review

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