Mr Waterbed Reviews 180

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service and the high quality of its products. Many people highlight the staff's helpfulness and genuine care, making interactions pleasant and efficient. The ordering process is frequently described as straightforward, with consumers appreciating the ease of navigating the website and placing orders. The delivery service is often commended for its speed and reliability, with many customers receiving their items quicker than expected. Reviewers also appreciate the clear communication regarding their orders and the prompt responses from the company.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering, quick... See more

Product

Reviewers mention positive feedback about products. Customers consistently praise the quality of items, with... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast, efficient, and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness and politeness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My parents purchased a waterbed from Mr waterbed many years ago. The bladder and battons needed replacing so we called Mr waterbed again. Being on the sunshine coast I thought it would be a long wait... See more

Company replied

Rated 5 out of 5 stars

I would like to say a big thank you to Ben. I bought a waterbed in Germany and had trouble setting it up again after moving. Ben came straight away and was incredibly kind and helpful—he didn’t even c... See more

Company replied

Rated 5 out of 5 stars

I ordered a lumbar support, softsider bladder on a Friday afternoon. The order arrived by courier around 9am on Monday morning in a carton which was clearly marked 'Do not use knives to open'. Conditi... See more

Company replied

Rated 5 out of 5 stars

Our old waterbed was rotten after 40 years and contents insurance told us to get a new one. Ben was the closest and made what look like an excellent product at a great price. Left a message on his p... See more


Company details

  1. Bed shop

Written by the company

Mr Waterbed has been a family business for over 40 years. Ben and family are always happy to talk waterbeds; we are dedicated to customer service and honesty in internet sales and service. We believe that our reputation is unequaled in the Australian Waterbed Industry. Mr Waterbed can custom make a waterbed, frame or furniture to your design and also modify frames for Wheelchair access for hoists etc for customers. Shipping is Australia wide on, waterbed heaters waterbed bladders waterbed liners complete soft side and timber framed waterbeds waterbed parts We strive to make the best possible Waterbeds using Australian made parts. Having our own factory, we are able to keep overheads to a minimum, giving you the benefit of dealing directly with the manufacturer for any custom designs or additions you may like to our existing range. The products we display on this web site are only a sample of the range we can make. Feel free to ask us about any other waterbed product not on view by calling 1800 124 44


Contact info

4.8

Excellent

TrustScore 5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product great service

Mr Waterbed provides a great service, we bought a dual bladder waterbed there was a mistake in shipping but Mr Waterbed fixed immediately, have ordered from him since and everything is shipped directly straight away.
Great prompt service with a great product and has the best advice for your requirements, I would recommend Mr Waterbed for anyone looking for a great bed and great service
Bruce Batemans Bay

25 January 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful king bed.

Ben delivered out beautiful king full bladder silver grey velvet water bed approximately 2 weeks ago to Cordalba. The bed is just beautiful just what we wanted and the workmanship is lovely. We are very happy with our bed and thank Ben for his service. It is just beautiful to sleep in and looks stunning. Would recommend you give this bed a go.

16 November 2021
Unprompted review
Rated 5 out of 5 stars

Best service

Great service, I wish I had know about your shop earlier. Will definitely buy from you again.
Love my waterbed!

11 October 2021
Unprompted review
Rated 5 out of 5 stars

Always a Pleasure

Never ever a problem dealing with Mr Waterbed…Easy to order and you get a super fast delivery in return..Would highly recommend to anybody owning a waterbed…The service is awesome!

13 September 2021
Unprompted review
Rated 5 out of 5 stars

Top place to shop .

This is our second purchase from Mr Waterbeds in Queensland and the service is once again great .The quality of the products is first rate and you are kept informed of your order progress, I would have no hesitation in recommending this company to anyone looking to buy a waterbed or any related parts , excellent company .

5 September 2021
Unprompted review
Rated 5 out of 5 stars

Faultless, every time

The waterbed we bought many years ago has been so reliable that we only need to come back to Ben and the team every so often.
But every time we do it is always the same great product selection, brilliant service, and fast delivery. There has never been the slightest problem in any aspect of the shopping experience.

24 June 2021
Unprompted review
Rated 5 out of 5 stars

Extremely happy customer

I ordered and paid for my waterbed via internet and phone, it arrived promptly within the expected timeframe. My water pillow was accidentally not sent with the waterbed but one simple call and it was express posted the same day. Ben made this whole process so easy, I highly recommend this company 😁

26 March 2021
Unprompted review
Rated 5 out of 5 stars

Got 2 water pillows and they are…

Got 2 water pillows and they are fantastic,
Fast delivery was also a surprise
Ben was very friendly and seemed like he wanted to help unlike other websites i had visited.
5/5 would buy from here again!!

14 February 2021
Unprompted review
Rated 5 out of 5 stars

Ben has again exceeded expectations…

Ben has again exceeded expectations with fantastic prompt professional service.

From beds to water conditioner every transaction has been great.

8 February 2021
Unprompted review
Mr Waterbed logo

Reply from Mr Waterbed

Michelle

Thank you for taking the time to write a review and for your kind words.

Regards

Ben Darke
Manager
Mr Waterbed

Rated 5 out of 5 stars

Back to a water bed after 10 years

After a 10 year break from a water bed we decided to change back to get a better sleep.
The Mr Waterbed site was great and we found the right bed followed by a quick phone call to clarify our purchase items. The king size bed with twin single blades was delivered within a week and we slept on the bed the same night. Best night sleep. Great service and the quality of the product is excellent

25 December 2020
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service! Spoke to Ben who helped me find exactly what we were after on his web page. Ordered the new bladder and it arrived the next day in Country NSW. Can't ask for better than that. Cheers :)

8 December 2020
Unprompted review
Rated 5 out of 5 stars

Service at Mr Waterbed.

I went back to the original supplier of our waterbed mattress, Mr Waterbed, when we needed some accessories, Water Treatment and repair Kit.
From West Aust I ordered the products on line, payed and sealed the deal within a short time.
All without leaving the house!

1 December 2020
Unprompted review
Rated 5 out of 5 stars

Queen size waterbed

I recently purchased a Queen size, soft sided waterbed. I was very impressed with quality and the service. I cannot fault either. I would certainly buy from this company again, thanks Ben for you excellent service.

11 November 2020
Unprompted review
Rated 5 out of 5 stars

Professional, trustworthy

Professional, trustworthy honest advice and excellent value for money. We’ve had waterbeds for 30 years and I think Ben is the best in the business.

3 October 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look