Mr Waterbed Reviews 180

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service and the high quality of its products. Many people highlight the staff's helpfulness and genuine care, making interactions pleasant and efficient. The ordering process is frequently described as straightforward, with consumers appreciating the ease of navigating the website and placing orders. The delivery service is often commended for its speed and reliability, with many customers receiving their items quicker than expected. Reviewers also appreciate the clear communication regarding their orders and the prompt responses from the company.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering, quick... See more

Product

Reviewers mention positive feedback about products. Customers consistently praise the quality of items, with... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast, efficient, and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness and politeness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My parents purchased a waterbed from Mr waterbed many years ago. The bladder and battons needed replacing so we called Mr waterbed again. Being on the sunshine coast I thought it would be a long wait... See more

Company replied

Rated 5 out of 5 stars

I would like to say a big thank you to Ben. I bought a waterbed in Germany and had trouble setting it up again after moving. Ben came straight away and was incredibly kind and helpful—he didn’t even c... See more

Company replied

Rated 5 out of 5 stars

I ordered a lumbar support, softsider bladder on a Friday afternoon. The order arrived by courier around 9am on Monday morning in a carton which was clearly marked 'Do not use knives to open'. Conditi... See more

Company replied

Rated 5 out of 5 stars

Our old waterbed was rotten after 40 years and contents insurance told us to get a new one. Ben was the closest and made what look like an excellent product at a great price. Left a message on his p... See more


Company details

  1. Bed shop

Written by the company

Mr Waterbed has been a family business for over 40 years. Ben and family are always happy to talk waterbeds; we are dedicated to customer service and honesty in internet sales and service. We believe that our reputation is unequaled in the Australian Waterbed Industry. Mr Waterbed can custom make a waterbed, frame or furniture to your design and also modify frames for Wheelchair access for hoists etc for customers. Shipping is Australia wide on, waterbed heaters waterbed bladders waterbed liners complete soft side and timber framed waterbeds waterbed parts We strive to make the best possible Waterbeds using Australian made parts. Having our own factory, we are able to keep overheads to a minimum, giving you the benefit of dealing directly with the manufacturer for any custom designs or additions you may like to our existing range. The products we display on this web site are only a sample of the range we can make. Feel free to ask us about any other waterbed product not on view by calling 1800 124 44


Contact info

4.8

Excellent

TrustScore 5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our waterbed sprung a leak

Our waterbed sprung a leak, I rang Mr Waterbed he sprung into action was at our door within 2 hours. He promptly found the leak averting a flood and quoted less than $800 which was way below the $2795 quoted by the opposition who would not attend the job unless we commited to the cost. Thank you Mr Waterbed

18 September 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, ordered Thursday morning and received it 4.30 Friday afternoon. Can’t get better than that. Highly recommended.

28 August 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional service

It is so easy & convenient to find what you need on line & buy it. Mr Waterbed is right at my finger tip & I have found exactly what I need. Their prompt reply was exceptionally fast & posted on the day. Can't wait for my new heater. Thank you Ben.

19 August 2020
Unprompted review
Rated 5 out of 5 stars

An Awesome Business...Thanks...

I purchased my latest WaterBed from My WaterBeds in about 2005 and it's still going strong. It's a Queen, Soft Sided, Full Float, with 4 drawers underneath. Something that I've always wanted. I've had a waterbed since I was about 14 years old and all my kids first beds were single waterbeds too. My latest purchase was just a few maintenance items and I was stoked to see that there's a 'bubble remover' available now. I will probably be moving in the near future and am thinking of updating my bed. I was really excited to scroll through the gallery of pictures on the Mr WaterBeds website. The option of having a custom bed made and the ideas and options available is really exciting. This is the ONLY place I would go for waterbeds and related products...They're amazing...Thanks...

25 June 2020
Unprompted review
Rated 5 out of 5 stars

Mr Waterbeds

We found Ben to be very friendly, obliging, helpfull and knowledgeable.
His willingness to provide assistance by phone during assembly was very gratefully received.
Great business to deal with.

Ron

19 June 2020
Unprompted review
Rated 5 out of 5 stars

Mr Waterbed is awesome.

We highly recommend Mr Waterbed.
Ben from Mr Waterbed gave excellent customer service over the phone and was very helpful in explaining the various options when purchasing our waterbed. The bed came well packaged and within the expected time frame. The bed itself was exactly as purchased and the price was considerably less than similar beds from alternative retailers. We are very happy with it.

18 June 2020
Unprompted review
Rated 5 out of 5 stars

Sale of Waterbed.

Thanks guys. Very good and prompt service. Waterbed is of very good quality, much better than my old one (Which lasted 22 years.). If you're reading this and not sleeping on a waterbed, you should be... Thanks again guys... 5 stars

26 May 2020
Unprompted review
Rated 5 out of 5 stars

Great job!

We needed the bed emptied and dismantled for new carpet to go in. It was all done and reinstated a few days later with utmost professionalism and courtesy. We have used Ben (Gold Coast) three times over the years and have been very happy each time. Wouldn't use anyone else.

20 May 2020
Unprompted review
Rated 5 out of 5 stars

Personal and speedy service

Ben has been so helpful in getting me into the 21st century with my water bed and has personally delivered the parts that I needed as well as offering hands on help if I needed it. Just a very personal, kind and speedy service and I hope he's around for me to call when I need anymore upgrades.

16 May 2020
Unprompted review
Rated 5 out of 5 stars

Mr Waterbed great service

Just had a queen size waterbed installed by Ben,Excellent service I highly recommend him,from buying the bed to the install he explained everything what to expect how to look after it 110% great company

16 May 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look