Purchased 2 replacement lights for my water feature which were difficult to find with the correct plug. Items were delivered promptly and well packaged. Delighted with service and will certainly use... See more
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First time buyer and ordered a new fish tank which would be delivered in about 3 weeks by pallet delivery. Email received a couple of weeks later asking me to confirm if a suggested delivery date wo... See more
The staff were so knowledgeable & helpful.. both on the phone & in person. After purchasing a water pump from them, we needed a flow adjuster. They advised on the phone & dispatched immediately. Unfor... See more
Called in to get some pond plants and decided to try the Big Bear cooked breakfast, so glad I did, the food was piping hot with fresh igredients, absolutely gorgeous, Staff are really attentive and th... See more
Company details
- Aquatic Centre
- also in
- Pet shop
Written by the company
Water World is one of the UK’s leading aquatic and pet retailers, proudly serving customers since 1965. From aquariums and pond equipment to fish food, dog toys, and small animal care, we’re passionate about helping every customer create a happy, healthy environment for their pets. We combine decades of hands-on expertise with exceptional customer service, fast delivery, and quality products from trusted brands. Whether you’re a beginner setting up your first aquarium or a seasoned hobbyist, our friendly team is always here to offer advice and support. Shop with confidence at www.waterworlddirect.com — with free 60-day returns, next working day delivery on orders placed before 1 pm, and a team that truly cares about your pets and your pond.
Contact info
Chester High Road, CH64 8TF, Burton, United Kingdom
- 0151 336 3616
- waterworlddirect.com
4.8
Excellent
179 reviews
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Hasn’t replied to negative reviews
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Excellent service
Excellent service. Ordered 8pm (ish), was ready for collection first thing the following morning.
9 April 2021
Great service
Great service, brilliant value item and delivered right on time.
Website was also easy to use and order
14 March 2021
Reply from Water World Pet & Aquatic Centre
Thanks for the review - hope the artificial grass looks great and saves cutting the grass ;)
Product is great and delivery fine-…
Product is great and delivery fine- description didn’t state price was per metre- perhaps it was obvious and I’m thick !
28 February 2021
Reply from Water World Pet & Aquatic Centre
Thank you for your review we hope to welcome you back soon. :-)
Perfect
Easy to order and found everything i needed on the website. Will use again in the future.
7 February 2021
Reply from Water World Pet & Aquatic Centre
Thank you for your review we hope to welcome you back soon. :-)
Reply from Water World Pet & Aquatic Centre
Thank you for your review we hope to welcome you back soon. :-)
Prompt and courteous service
Prompt and courteous service. I phoned late afternoon on a Thursday and my Fluval 407 filter was dispatched the following day. I received the filter on Monday. The total cost of the filter including delivery was very competitive. I have used Waterworld in the past and will use them again when needed. All this whilst the country is in lock-down. Andy Wright
28 January 2021
Reply from Water World Pet & Aquatic Centre
Thank you for your review we hope to welcome you back soon. :-)
Excellent customer service
Excellent customer service. My parcel was dispatched & delivered within 48 hours. I had a damaged item which was dealt with immediately - a new one sent out & the original one picked up. I can’t fault Waterworld the customer service was outstanding & they ensured I had my replacement for my sons birthday.
Wouldn’t hesitate to use them again.
27 January 2021
Reply from Water World Pet & Aquatic Centre
Thank you for your review we hope to welcome you back soon. :-)
Reply from Water World Pet & Aquatic Centre
Thanks Richard, hope you are enjoying your new aquarium :)
Good and helpful
28 November 2020
Reply from Water World Pet & Aquatic Centre
Glad you had a good shopping experience. :)
Ordered and paid for my aquarium over a…
Ordered and paid for my aquarium over a week ago and nothing has happened since, no tank no email nothing .
9 November 2020
Reply from Water World Pet & Aquatic Centre
Hello Paul. As per our conversation on Friday the aquarium will be with you this week. We sent you a confirmation email on Friday as discussed. Can you please check your spam folder.
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