Purchased 2 replacement lights for my water feature which were difficult to find with the correct plug. Items were delivered promptly and well packaged. Delighted with service and will certainly use... See more
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First time buyer and ordered a new fish tank which would be delivered in about 3 weeks by pallet delivery. Email received a couple of weeks later asking me to confirm if a suggested delivery date wo... See more
The staff were so knowledgeable & helpful.. both on the phone & in person. After purchasing a water pump from them, we needed a flow adjuster. They advised on the phone & dispatched immediately. Unfor... See more
Called in to get some pond plants and decided to try the Big Bear cooked breakfast, so glad I did, the food was piping hot with fresh igredients, absolutely gorgeous, Staff are really attentive and th... See more
Company details
- Aquatic Centre
- also in
- Pet shop
Written by the company
Water World is one of the UK’s leading aquatic and pet retailers, proudly serving customers since 1965. From aquariums and pond equipment to fish food, dog toys, and small animal care, we’re passionate about helping every customer create a happy, healthy environment for their pets. We combine decades of hands-on expertise with exceptional customer service, fast delivery, and quality products from trusted brands. Whether you’re a beginner setting up your first aquarium or a seasoned hobbyist, our friendly team is always here to offer advice and support. Shop with confidence at www.waterworlddirect.com — with free 60-day returns, next working day delivery on orders placed before 1 pm, and a team that truly cares about your pets and your pond.
Contact info
Chester High Road, CH64 8TF, Burton, United Kingdom
- 0151 336 3616
- waterworlddirect.com
4.8
Excellent
179 reviews
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Excellent Customer Service
Excellent customer service from the team. Quick to respond to any queries and there were no issues regarding the delivery.
2 November 2021
Great item great service very fast
26 October 2021
Hoselock pond very good.
Hoselock pond cheapest on line price, excellent delivery service, kept in loop via email regarding delivery status . Very good company to deal with, why can't everyone keep selling this simple ?
6 September 2021
Ordered an delivered in 3 days.could…
Ordered an delivered in 3 days.could track all the way from start. Very good experience dealing with this company
9 August 2021
can now see fish!
Have a lovely clear pond after one week of the new pump.very pleased with purchase
8 August 2021
Fluval Shaker Fish Tank and Cabinet
Excellent service from Water World. An online order, superb value and delivered without a hitch.
4 August 2021
Dreadful customer service.
Avoid. Dreadful customer service.
We purchased a large pond liner (7 x10) from Water World, Neston, Wirral.
Took a long time to supply and had to chase to check if it had arrived and ready to collect. Workman on site today, unrolled the liner in front of me and found a scissor cut! Spoke to Water World and was told the cut would have been noticed if it had been there when it was sold! Husband returned it and was accused of dragging it across the floor! Weight was 120kg so absolutely not possible to move it. Totally untrue! Disappointed at the lack of customer support and accusations. £742.50 refund requested and lost our business for future. AVOID!
Huws Grey supplies Firestone’s liner for anyone wishing to purchase good quality pond liner, with caring staff and excellent customer support.
17 July 2021
Unprompted review
Reply from Water World Pet & Aquatic Centre
Hello. We supplied the 7m x 10m liner within 10 days of you placing your order and you collected over 1 month ago from our store. We did not accuse you of dragging the liner at all - we said that it had looked as if it had been dragged this could have been at the point of manufacturer. We offered a replacement and would get it to you as soon as physically possible but this was then declined and given a refund. We are a better price than Huws Grey per m2 by 50p, which your son-in-law whom you said works for Huws Grey will be able to confirm.
FedEx failed, Water World fails
Unfortunately FedEx kept failing to collect the item for delivery. This unfortunately meant Water World kept letting me down. On the positive, the staff were polite when I phoned to inquiring about my item. They also had the best price on the net.
16 July 2021
Probably one of the best customer…
Probably one of the best customer service encounters I have had in many years. Not only did water world smash the price anyone else offered including cashback deals. Had my delivery within 2 day and on the day I wanted..thank you. But when it turned out 1 silly part was missing from my aquarium water world took no time at all in sorting the problem and dispatching it to me and even included a little something extra at no cost. Once again to all at water world you are brilliant and keep up the good work. I can highly recommend this business.
6 June 2021
Great customer service
Great customer service
Really appreciated
Scott was ever helpful and considerate
Many thanks
13 May 2021
Great pre sales and after sales service…
Great pre sales and after sales service from Leeis and the team in the aquatics department. Thanks!
11 May 2021
A pleasure doing business with them…
A pleasure doing business with them went out of their way to help all companies should behave like them 5star
29 April 2021
Very fast and friendly service
28 April 2021
Scott deserves a pay rise
Scott from customer services was excellent when I had a small issue with my delivery.
Overall very happy. And so are my fish.
21 April 2021
The staff were helpful and Friendly
The staff were helpful and Friendly. A part was missing from my new pond pump/filter, as soon as I informed them I was told to take the remaining pieces back as my electrician had already done all the installation etc.. they sorted it out no problem... Fabulous people. I'd most definitely recommend buying from this place xx
16 April 2021
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