So far loving my Atom by the way. I had issues during purchase where advertised offer did not work and emailed Wattbike customer service about it. They paid attention. The issues were resolved and i... See more
Company replied
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Review summary
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Great exercise bike exceeds my expectations. I like the different workouts that are available for free through the app, there are plenty to choose from for all different levels. It connects well with... See more
Company replied
Lots of clear, practical information before ordering; easy ordering process; bike arrived in immaculate condition; clear assembly instructions and a well-designed app that works. I rest an iPad on the... See more
Company replied
Great company and great offers on their range of Wattbikes. I had been trying to get one for a while and had looked at the refurbished and new. Eventually got a great deal with £250 discount plu... See more
Company replied
Company details
- #4 of 4 best companies in Indoor Cycling
- #3 of 4 best companies in Cycling Club
- #28 of 50 best companies in Exercise Equipment Shop
- #23 of 42 best companies in Fitness Equipment Wholesaler
- #17 of 21 best companies in Road Cycling
- #99 of 133 best companies in Sporting Goods Shop
About Wattbike
Written by the company
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Contact info
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, United Kingdom
- info@wattbike.com
- wattbike.com
4.5
Excellent
3k reviews
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Great exercise bike exceeds my…
Great exercise bike exceeds my expectations. I like the different workouts that are available for free through the app, there are plenty to choose from for all different levels. It connects well with my Garmin watch. Looking forward to using it through the winter months.
7 September 2026
Reply from Wattbike
Hi Peter,
We're so happy to hear our exercise bike has exceeded your expectations! We're glad you're enjoying the variety of free workouts and the seamless connection with your Garmin watch. We appreciate you sharing your positive experience and hope it keeps you active all winter!
Happy Cycling!
Team Wattbike
I may have gotten unlucky
I may have gotten unlucky, but when the proton arrived it was not working. After ~1.5 weeks of trying fixes, they company sent me a replacement. For the replacement bike the battery in the right shifter was dead but that was a super easy fix. Now that I have the working bike it's really nice! The ergo mode is great, it connects with my garmin watch and it's easy to use.
Customer service was nice and polite to me. Needing to wait ~1 month after ordering the bike to get a working one is a bit eh, but if it's rare then I can't really be upset. They made it right and I have a working one now that I like!
14 August 2026
Reply from Wattbike
Hi Heino,
Thank you for the honest and detailed review, and for your patience while we got this sorted. A month is longer than we'd want anyone to wait for a working bike, so we're sorry for the frustration that caused.
Really glad the Proton is now performing as it should - Ergo mode and Garmin connectivity are two of our favourite features too, so it's great to hear you're getting the most out of them.
Thanks again for giving us the chance to put things right, and for the kind words about the team.
Happy Cycling,
Team Wattbike.
Great service and speed in servicing my…
Great service and speed in servicing my Wattbike atom.
28 August 2026
Reply from Wattbike
Hi Mark,
We're truly happy to hear we provided great service and speed in servicing your Wattbike Atom. We appreciate your positive feedback!
Happy Cycling!
Team Wattbike
My Watt bike atom was in for a service…
My Watt bike atom was in for a service the gentleman from the company was Edward he arrived on time and was very helpful he serviced the bike and now it’s like brand new very happy with what he did for me five star plus
7 September 2026
Unprompted review
Reply from Wattbike
We are so pleased to hear your Wattbike Atom service was a positive experience and that your bike feels brand new! We always aim for excellent service. Thank you for your wonderful feedback.
Happy Cycling!
Team Wattbike
Refurbished Wattbike Pro
Efficient sales procedure. Professional delivery service. Condition of refurbished Wattbike absolutely outstanding. Exceptional value for money.
28 August 2026
Reply from Wattbike
We're delighted to hear that you had such a positive experience with our sales and delivery process. It's wonderful to know that you found the refurbished Wattbike to be in outstanding condition and an exceptional value.
Happy Cycling!
Team Wattbike
Great bike
Great bike. Unfortunately, the app doesn’t work all the time how’s should be.
14 January 2026
Reply from Wattbike
Hi Ewa,
Thank you for your review, we're pleased to hear that you are enjoying your Proton. We have contacted you directly to resolve your app issues.
Happy Cycling!
Team Wattbike
A great piece of kit with many…
A great piece of kit with many technical information outlets in it
28 August 2026
Reply from Wattbike
We're so glad you found our kit to be a great piece of equipment with valuable technical information. We appreciate your positive feedback!
Happy Cycling!
Team Wattbike
An engineer who knew what to do
An engineer who knew what to do, was quick and very competent and who did a great job.
28 August 2026
Reply from Wattbike
We're thrilled to hear that our engineer provided such quick, competent, and excellent service. Thank you for sharing your positive experience!
Happy Cycling!
Team Wattbike
Very efficient and informative mechanic.
28 August 2026
Reply from Wattbike
We're happy to hear our mechanic was efficient and informative. We appreciate your positive feedback!
Happy Cycling!
Team Wattbike
Great Customer Service
The company rectified a minor error without fuss and very quickly. Thank you
25 August 2026
Reply from Wattbike
WHM,
We're happy to hear we could quickly resolve the issue for you. Thank you for your kind words!
Happy Cycling!
Team Wattbike
I do not normally leave reviews but I…
I do not normally leave reviews but I was so impressed with the service Edward carried out on my bike I thought it was only right that I took the time to leave this review.
Thank you again Edward for a top job, my wattbike runs as smooth as the day I purchased it. 👍
3 September 2026
Unprompted review
Reply from Wattbike
Hi J,
We are so glad to hear such positive feedback about the service received for your bike. It's wonderful to know that your wattbike is running smoothly again, just like new. We truly appreciate you taking the time to share your experience with us.
Happy Cycling!
Team Wattbike
Reply from Wattbike
Hi Barry,
We're so glad to hear you found our purchase process simple and enjoyed the delivery! We appreciate your kind words.
Happy Cycling!
Team Wattbike
Quality product, excellent after sale service.
Unfortunately my new bike had a couple of faults. Wattbike were very responsive and easy to deal with and quickly replaced my bike. Excellent product.
2 September 2026
Unprompted review
Reply from Wattbike
Hi Mike,
We're glad we could quickly resolve the issue with your new bike. We appreciate your understanding and are happy you're enjoying the product!
Happy Cycling!
Team Wattbike
Far from great
Overall I am disappointed with the product. It is unreasonably noisy, the actual bike feel is also far from great, the pedals have gaps in resistance on top/bottom when really loaded. It is impossible to pedal not sitting in the seat as the pedals start to "stutter". The app is OK but far from being really polished. Failed to connect to my heart rate sensor. Basically "megh" product.
19 August 2026
Reply from Wattbike
Thank you for the detailed feedback — we're sorry to hear the experience hasn't matched what you expected.
A couple of specific points: standing to pedal on a Wattbike does take a slightly different technique than a fixed-wheel bike, since the flywheel isn't rigidly connected the same way — this can cause the stutter you're describing if you're not used to it, and we're happy to talk you through it. On the noise level, whilst Wattbikes aren't a silent bike, we'd like to get in touch to take a closer look. We'd also like to check which heart rate monitor you're using, as compatibility can vary by model.
We'll be reaching out directly to get this sorted for you.
Bought an atom a few years ago
Bought an atom a few years ago. Not cheap. Was ok whilst working but had numerous issues, thankfully within warranty period. My son then bought one, against my advice. His has had very little use. Now warranty has expired it’s faulty and is unusable because it doesn’t measure /apply watts accurately. Customer service tell me it’s some type of sensor, which I don’t consider to be a consumable part. They won’t sell me the part and only option is a ‘service’ for £200. I can literally have my van serviced for less than that. The atom is now an expensive piece of junk. On that basis I would never buy another and would recommend that potential purchasers look elsewhere…unless you don’t mind spending £200 every time it goes wrong.
Ps Dear Wattbike customer service, none of the meaningless platitudes you respond with are of any help whatsoever
13 August 2026
Unprompted review
Reply from Wattbike
Hi Nick,
We’re sorry to hear that you remain unhappy with your experience.
Having reviewed our records, your Wattbike Atom is now over five years old. While we appreciate that this is a significant investment, like any piece of mechanical and electronic equipment, ongoing maintenance is important to ensure continued performance. We recommend servicing Wattbikes every two years.
Our team has diagnosed the issue as a fault with the flywheel sensor. This is an internal component and is not designed to be replaced by the customer, which is why we’re unable to simply supply the part separately. The repair requires an engineer to access and replace the component correctly, which is covered by the service we have offered.
We understand that the cost of servicing can be frustrating, particularly when the bike has developed a fault. However, the service cost covers more than simply replacing the sensor and ensures the bike is inspected and returned to full working order by a trained engineer.
Regarding your comments about our previous responses, our team has always intended to be helpful and courteous, and we’re sorry that this has come across differently.
We appreciate your feedback and are sorry that, on this occasion, we haven’t been able to leave you with a more positive impression of Wattbike.
Kind Regards,
Charlotte.
All round excellence
Lots of clear, practical information before ordering; easy ordering process; bike arrived in immaculate condition; clear assembly instructions and a well-designed app that works. I rest an iPad on the handlebar stand and it's stable at all times - never worry about it toppling off. The manual controls on the handlebars sync well with the app. Overall, a great bike, beautifully made by people who clearly care!
18 August 2026
Reply from Wattbike
Hi James,
We are so happy to hear that you had such a positive experience with us, from the ordering process to the bike's arrival and assembly. It's wonderful to know that the app and manual controls are working seamlessly for you, and that you feel secure using your iPad with the handlebar stand. We truly appreciate your kind words about the craftsmanship and care we put into our products. Thank you for sharing your fantastic feedback!
Happy Cycling!
Team Wattbike
Straightforward purchase online and…
Straightforward purchase online and quick delivery in a well packaged box from a dedicated courier. Easy to set up and start cycling
30 July 2026
Reply from Wattbike
Hi Stuart,
We're so glad to hear that your purchase was straightforward and that our delivery met your expectations. We appreciate your kind words about the easy setup!
Happy Cycling!
Team Wattbike
Comfort saddle much better for women cyclists
Easy to order and arrived on time. The comfort saddle is so much softer and shaped better for a female rider than the saddle that came with the Watt bike. Long rides are now possible.
17 August 2026
Reply from Wattbike
Hi Sarah,
We're so happy to hear our comfort saddle has made such a positive difference, making long rides enjoyable for you! Thank you for sharing your wonderful feedback.
Happy Cycling!
Team Wattbike
Great experience
Great experience, polite , considerate service of my much loved watt bike. Arrangements to fit with our schedule at home and communications excellent
21 August 2026
Reply from Wattbike
Hi Richard,
We are so pleased to hear you had a great experience with our service for your watt bike. We appreciate your kind words about our team and arrangements.
Happy Cycling!
Team Wattbike
Like getting a new bike
Like getting a new bike. Overall service combined with worn part replacement. Worth it to keep bike ‘on road’ for a few more years. Thanks.
28 August 2026
Unprompted review
Reply from Wattbike
Hi Richard,
We're so glad we could help keep your bike in excellent condition, extending its life for many more enjoyable rides. Thank you for your kind words!
Happy Cycling!
Team Wattbike
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