So far loving my Atom by the way. I had issues during purchase where advertised offer did not work and emailed Wattbike customer service about it. They paid attention. The issues were resolved and i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great exercise bike exceeds my expectations. I like the different workouts that are available for free through the app, there are plenty to choose from for all different levels. It connects well with... See more
Company replied
Lots of clear, practical information before ordering; easy ordering process; bike arrived in immaculate condition; clear assembly instructions and a well-designed app that works. I rest an iPad on the... See more
Company replied
Great company and great offers on their range of Wattbikes. I had been trying to get one for a while and had looked at the refurbished and new. Eventually got a great deal with £250 discount plu... See more
Company replied
Company details
- #4 of 4 best companies in Indoor Cycling
- #3 of 4 best companies in Cycling Club
- #28 of 50 best companies in Exercise Equipment Shop
- #23 of 42 best companies in Fitness Equipment Wholesaler
- #17 of 21 best companies in Road Cycling
- #99 of 133 best companies in Sporting Goods Shop
About Wattbike
Written by the company
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Contact info
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, United Kingdom
- info@wattbike.com
- wattbike.com
4.5
Excellent
3k reviews
Asks customers to review
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Great communication
Great communication, fixed the problem quickly and easily. Very helpful.
13 July 2026
Unprompted review
Reply from Wattbike
Hi Abi,
We're glad we could resolve your issue quickly and effectively. We appreciate your kind words about our helpfulness and communication.
Happy Cycling!
Team Wattbike
Wattbike Atom new purchase
The item was delivered when requested and was very easy to setup and get up and running. The kit included in the purchase was all of great quality and the fan was a more than welcome addition.
Great exercise bike and seems easy to integrate with other fitness apps.
10 June 2026
Reply from Wattbike
Hi Mr Buckley,
We're so happy to hear that our exercise bike was delivered as requested and that you found the setup easy! We're also glad you appreciate the quality of the kit and the fan. We hope you enjoy integrating it with your fitness apps!
Happy Cycling!
Team Wattbike
After the original service
After the original service, my wattbike Atom shifters would not connect. However talking to Matt on service support he arranged for a service engineer James to come within 24hours who correct the issue with a reset of the firmware and
pairing of the shifters. It was a great job by Matt and James. My suggestion is that if the pairing checks and compatability had been with Rouvy connection at the original service itself then this would have avoided the need for a repeat visit. My thanks are to Matt and James
10 June 2026
Reply from Wattbike
Hi Alan,
We appreciate you sharing your experience with us. We are pleased to hear that our service team was able to resolve the connectivity issue with your wattbike Atom shifters promptly. We acknowledge your valuable suggestion regarding pre-service compatibility checks, and we will certainly consider this feedback as we continuously work to improve our processes and prevent future inconveniences. Thank you for your kind words about our team.
Happy Cycling!
Team Wattbike
Good service
After initial booking not being communicated, it was well communicated.
Edward very efficient and explained what he was doing. Well worth while.
Many thanks.
10 July 2026
Unprompted review
Reply from Wattbike
Hi Ron,
We're so glad to hear that the communication improved and that our team member provided such efficient service. Thank you for your feedback.
Happy Cycling!
Team Wattbike
Excellent technical skills to service my bike, shame about the long delay to get an appointment
I am really impressed with the work that Edward, the technician, did in servicing my Wattbike. He is incredibly knowledgeable, skilled friendly and worked quickly and efficiently to resolve the problems which restored my bike to its former glory. Thank you, Edward.
The only disappointment with the whole Wattbike customer experience was the long delay from registering my problem until it was able to be repaired. The customer service team was very responsive but unable to influence the long wait for the availability of a technician.
10 July 2026
Unprompted review
Reply from Wattbike
Hi Mike,
We are so pleased to hear about your positive experience with our technician. It's wonderful to know that our team was able to restore your bike to its former glory. We truly appreciate you highlighting the excellent service you received. We also understand your disappointment regarding the delay in scheduling the repair. We are actively working to improve our technician availability and reduce wait times for our customers. Your feedback is incredibly important to us, thank you for sharing this.
Happy Cycling!
Team Wattbike
Trouble free purchasing and delivery
Trouble free purchasing and delivery. Setting up the Wattbike Atom took under an hour. The accessory pack, particularly the cycling fan in this blistering summer, was much appreciated.
4 June 2026
Reply from Wattbike
Hi Mike,
We're so glad to hear you found the purchasing and delivery process trouble-free and that setting up your Wattbike Atom was quick! We appreciate your kind words about the accessory pack, especially the fan during the summer.
Happy Cycling!
Team Wattbike
Really happy with edward!!!
Quick and easy to book service. Edward messaged the night before to confirm the booking, he turned up within the time slot given very friendly and thorough. Carried out a good service. Really happy 10/10
9 July 2026
Unprompted review
Reply from Wattbike
Hi DOSovCOV,
We are so pleased to hear that booking our service was quick and easy for you. It's wonderful to know that our team member provided such friendly and thorough service, and we truly appreciate your perfect rating!
Happy Cycling!
Team Wattbike
Ed is fantastic
Ed is fantastic! Super professional and friendly. Wattbike service itself was very poor but he saved it
8 July 2026
Unprompted review
Reply from Wattbike
Hi Amy,
We are so glad to hear our team member provided such a positive experience! We appreciate you highlighting their professionalism. We are also taking your feedback regarding the service to heart and will use it to improve.
Happy Cycling!
Team Wattbike
Watt bike service
Watt bike service
Easy to organise and only had to wait a few weeks before it happened. Bringing the bike back up to full speed.
7 July 2026
Unprompted review
Reply from Wattbike
Hi TY,
We're so glad to hear that arranging your service was easy and that we were able to get your bike back to full speed efficiently. We appreciate your positive feedback!
Happy Cycling!
Team Wattbike
Excellent Service
We have found that Watt Bikes are excellent bikes for performance and use at our club. We have been particularly impressed with the service and support team, especially Matt, who has been very efficient in helping with our bike service and support needs.
6 July 2026
Unprompted review
Reply from Wattbike
Hi Alex,
We're thrilled to hear that our bikes are excellent for performance at your club! It's wonderful to know that our service and support team has made such a positive impression. We truly appreciate your feedback.
Happy Cycling!
Team Wattbike
Reply from Wattbike
Hi Steve,
Thanks for the feedback. Looking back through your case, your bike needed a service outside of the standard availability, so we arranged a free collection and repair at our HQ to accommodate your dates. That process involved a queue at our service centre, where turnaround varies bike to bike — and we should have explained that clearly at the outset rather than leaving you to chase updates, which we know you had to do more than once.
We're reviewing how we set expectations on HQ service bookings so customers know what to expect from the start.
Sorry the Hub app wasn't for you — we're always looking to improve it, and feedback like this helps.
—Charlotte, Wattbike Customer Service Manager
Excellent bike well made and super…
Excellent bike well made and super smooth. This bike is built for fitness. I love it.
4 June 2026
Reply from Wattbike
Hi Andy,
We're so glad to hear you're enjoying the bike's quality and smooth performance for your fitness journey! Thank you for sharing your positive feedback.
Happy Cycling!
Team Wattbike
Reply from Wattbike
Hi Tom,
I'm really sorry to read about your experience.
I've looked into your order and can see that it took much longer for the fan to be dispatched and delivered than we had originally advised. I completely understand your frustration, particularly as we didn't communicate the delay with you.
I've already tried to contact you by phone and have also sent you an email, as I'd like the opportunity to apologise personally and put things right. I've also shared your feedback with our Website and Parts teams so we can improve how we communicate stock issues in the future.
I hope to hear from you soon.
Kind regards,
Charlotte
Wattbike proton
Like the fit and feel of the bike. But the noise that it makes is borderline unacceptable, for a near 2k bike. So loud and makes a ton of vibration through the pedals. Expect a lot better for the money.
4 June 2026
Reply from Wattbike
Hi Brian,
Thanks for taking the time to leave your review.
I’m sorry to hear about the noise and vibration you’re experiencing with your bike, especially as you’re happy with the fit and feel. That definitely isn’t what we want you to be dealing with.
I’ve tried giving you a call and left a voicemail, as we’d really like to get this sorted for you. If you’re open to it, we can run through a few simple checks together to pinpoint what’s causing the issue and get it resolved.
Hope to speak soon.
Kind regards,
Charlotte
Bike had an issue from receiving…
Bike had an issue from receiving delivery. Extremely noisy and vibrating through crank shaft.
Problems when trying to return due to AI agreeing collection date and then it never got collected after rearranging work to be at home.
Also if you return because you’re not happy with product there is a £200 charge. Thankfully they identified the issue and refunded me in full.
Overall I think the trainer is over priced and poorly made.
I wouldnt recommend this product.
4 June 2026
Reply from Wattbike
Hi Jason,
Thank you for taking the time to leave your review. I'm sorry that your experience didn't meet the standards we aim to provide.
Firstly, I'd like to apologise for the error made by our AI assistant, which incorrectly confirmed a collection date that hadn't been booked. I completely understand how frustrating this was, especially after you had arranged to be at home. Once I became aware of the issue, I personally arranged for the bike to be collected the following week.
Unfortunately, because the bike had already been packaged up ready for collection following the AI error, I wasn't able to carry out our usual troubleshooting with you beforehand. We always try to diagnose issues remotely where possible and are transparent throughout our fault-finding process to ensure we reach the fairest outcome for our customers.
Once the bike was returned to us and tested by our technicians, we identified a genuine fault. As a result, we refunded you in full, rather than applying our standard return charge for non-faulty products.
I'm sorry that your experience fell short, but I do appreciate you taking the time to share your feedback, as it helps us continue improving both our service and our AI processes
Please let me know if I can be of any more assistance.
Kind Regards,
Charlotte
Pretty good system (proton)
Pretty good system (proton), the drive train doesn’t feel as good as others I have used and it can be slow to respond.
4 June 2026
Reply from Wattbike
Hi BR,
Thanks for taking the time to leave your feedback.
I’m glad to hear you think the Proton system is pretty good overall. I’m sorry to hear the drivetrain didn’t feel as responsive as others you’ve used and that it felt a little slow at times — that’s really useful to understand how it came across for you.
If you’d like, we’d be happy to look into your setup with you to make sure everything is performing as it should.
Kind regards,
Team Wattbike
Needed a spare part for my Atom.
Needed a spare part for my Atom.
Responsive
Helpful
Accurate
4 June 2026
Reply from Wattbike
Hi Tom,
We're happy to hear we could assist you with the spare part for your Atom. We appreciate your kind words about our responsiveness and helpfulness.
Happy Cycling!
Team Wattbike
Wattbike Trainer Service
I've had the Wattbike Trainer 3 years so decided a service was advisable.
The company, based in Whitehaven Cumbria sorted out a time to come.
The engineer (John) was brilliant and went far above my expectations. You could tell he new everything about Wattbikes. He changed all necessary parts and although I had no issues with the bike the difference and smoothness now of the ride is very noticeable.
Well worth the money.
I hope Wattbike pass on such comments to the company involved.
Jeff W.
18 June 2026
Unprompted review
Reply from Wattbike
Hi Jeff,
We are so pleased to hear about your excellent experience with the recent service for your equipment. It is wonderful to know that the technician provided such a thorough and knowledgeable service, exceeding your expectations. I have personally passed on your feedback and they were really pleased, so thank you for sharing.
Happy Cycling!
Team Wattbike
Basic bike service
Decided on a service as bike had a lot of miles on from new, running mostly fine but a little noisy and in need of some TLC.
Edward was friendly, advised arrival time in advance and was clean and tidy throughout. Bike has a back to new feel now and customer service was excellent throughout, very pleased.
26 June 2026
Unprompted review
Reply from Wattbike
Hi Darren,
We're so glad to hear your bike feels new again after its service! It's wonderful to know our team provided excellent customer service and that you're very pleased. Thank you for your kind words.
Happy Cycling!
Team Wattbike
Recently had Wattbike Atom Gen 2…
Recently had Wattbike Atom Gen 2 serviced. Worth it and feels new again. Brilliant engineer!
28 May 2026
Reply from Wattbike
Hi K,
We're so happy your Wattbike Atom Gen 2 feels new again after its service. We appreciate your kind words!
Happy Cycling!
Team Wattbike
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