So far loving my Atom by the way. I had issues during purchase where advertised offer did not work and emailed Wattbike customer service about it. They paid attention. The issues were resolved and i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great exercise bike exceeds my expectations. I like the different workouts that are available for free through the app, there are plenty to choose from for all different levels. It connects well with... See more
Company replied
Lots of clear, practical information before ordering; easy ordering process; bike arrived in immaculate condition; clear assembly instructions and a well-designed app that works. I rest an iPad on the... See more
Company replied
Great company and great offers on their range of Wattbikes. I had been trying to get one for a while and had looked at the refurbished and new. Eventually got a great deal with £250 discount plu... See more
Company replied
Company details
- #4 of 4 best companies in Indoor Cycling
- #3 of 4 best companies in Cycling Club
- #28 of 50 best companies in Exercise Equipment Shop
- #23 of 42 best companies in Fitness Equipment Wholesaler
- #17 of 21 best companies in Road Cycling
- #99 of 133 best companies in Sporting Goods Shop
About Wattbike
Written by the company
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Contact info
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, United Kingdom
- info@wattbike.com
- wattbike.com
4.5
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and friendly service
9 July 2026
Reply from Wattbike
Hi Gordon,
We're so glad to hear that our service was both quick and friendly for you. We truly appreciate your positive feedback!
Happy Cycling!
Team Wattbike
Great service
Great service. Engineer Edward did a great job on the repair and service. Bike is like new again. Also communication was really good pre visit with arrival time etc
5 August 2026
Unprompted review
Reply from Wattbike
Hi Paul,
We're so happy to hear that our service met your expectations and that your bike feels new again! We truly appreciate your kind words about the repair and our communication. Thank you for your positive feedback.
Happy Cycling!
Team Wattbike
Good communication prior to arrival and…
Good communication prior to arrival and friendly efficient servicing. Thanks Edward
5 August 2026
Unprompted review
Reply from Wattbike
Hi Nick,
We're so glad to hear our communication and servicing were efficient and friendly. We appreciate your kind words!
Happy Cycling!
Team Wattbike
Useful fault finding and help
Useful fault finding and help. Then followed by clear options and a slick service routine including pick up and drop off. Good comms throughout. Thank you.
6 July 2026
Reply from Wattbike
Hi Angus,
We're so happy to hear that our team provided useful assistance and clear options, along with a smooth service. We appreciate your kind words!
Happy Cycling!
Team Wattbike
Bit of a delay in delivering the item …
Bit of a delay in delivering the item but when I got im very happy with my purchase and it does the job I need it for. Highly recommended
6 July 2026
Reply from Wattbike
Hi Stephen,
We're happy to hear you're very satisfied with your purchase despite the delivery delay. We appreciate your understanding and kind recommendation!
Happy Cycling!
Team Wattbike
Excellent service
Excellent service, they even called me up because they thought I may have mistakenly ordered the same thing twice. I did, but it wasn’t a mistake.
The delivery was quick.
I have used Wattbike products and services a few times and always find them very helpful.
26 June 2026
Reply from Wattbike
Hi Duncan,
We're so glad to hear you had such a positive experience with us! We always aim to provide excellent service and quick deliveries. Thank you for your kind words and continued support.
Happy Cycling!
Team Wattbike
Wattbike service
Wattbike serviced for the first time.
Unfortuanately my original booking had to be changed as someone else cancelled making it uneconomic for the agent to attend on my original appointment date.
The service was performed well with full explanation of the process.
30 June 2026
Reply from Wattbike
Hi Ian,
We appreciate you taking the time to share your feedback. We understand that rescheduling can be inconvenient, and we apologize for any disruption this caused. We're pleased to hear the service was performed well and the process was fully explained. Your insights help us improve our scheduling and service delivery.
Happy Cycling!
Team Wattbike
Honestly the service is at best chaotic
Honestly the service is at best chaotic. Ordered a reconditioned watt bike to be delivered today between 10 and 12. No show. After several calls I am now told it will be delivered at 2pm. It’s not possible to reach anyone on the phone after 1pm on a Friday. I have had a couple of emails but one was from the AI assistant who told me that the bike has not yet been dispatched. Very disappointing service levels . Looking at recent reviews it looks like I am not alone in this experience
31 July 2026
Unprompted review
Reply from Wattbike
Hi Lisa,
We're sorry that your delivery did not go as planned and appreciate how frustrating it is to be waiting for a delivery that doesn't arrive within the expected timeframe.
On this occasion, we had to use an agency driver for your delivery and unfortunately they were delayed. Our team remained in communication with you throughout the day and provided updates as soon as we had them. We also followed up with you by email after this review was posted to ensure you had the latest information.
We are a small, in-person Customer Service team, and our Friday afternoons are dedicated to responding to and resolving as many customer enquiries as possible. While our telephone lines have limited opening hours, our team continued to work on your query and provide updates throughout the afternoon.
We appreciate that this doesn't change the frustration of the delayed delivery, but we did everything we could to keep you updated and get your bike to you as quickly as possible. We hope that, now delivered, you're able to enjoy your Wattbike.
Superb Wattbike repair and service
I had cross threaded my pedal and my Atom was overdue a service. Kelvin fixed everything and got me back on my bike. He was knowledgeable and put up with all my questions in a very friendly way
2 July 2026
Reply from Wattbike
Hi Richard,
We're so glad to hear that we could get you back on your bike and that our service met your expectations. We appreciate your kind words about our team's knowledge and friendly approach. Thank you for sharing your positive experience with us!
Happy Cycling!
Team Wattbike
Reply from Wattbike
Hi Ben,
We're so happy to hear you had a fantastic experience with our service! We truly appreciate your kind words.
Happy Cycling!
Team Wattbike
Bikes good quality- smooth
Bikes good quality- smooth
Doesn’t connect to HR without strap
Doesn’t connect to technology/ apps
30 June 2026
Reply from Wattbike
Hi Paul,
Thank you for your review and for the positive feedback on the quality and smoothness of the bike.
I'm sorry to hear you're having issues connecting to your heart rate monitor and other apps. We appreciate you bringing this to our attention, and we're reaching out to you directly to help resolve the issue that has persisted following your service.
We hope we can get everything connected and working as it should for you soon.
Fantastic training tool for cyclists
Fantastic training tool for cyclists. Appears to be very well built and has a solid feel on the bike. This is particularly good when completing all out sprints. Not all trainers feel this stable. The adjustability is very good indeed.
I would definitely recommend that cyclists use the app to change the way the gears are set up so that they match your outdoor bike, ie left buttons for front chain ring changes and right buttons for rear cassette.
ERG mode is not as solid as the Wahoo Kickr that I’ve been using for the last five years. The Kickr nails the power target every time. The Wattbike doesn’t and seems slow to react to increased or decreased cadence. I have read that this can be an issue when using a third party training platform such as Zwift or Rouvy, so I need to compare with ERG mode whilst using the Wattbike app.
29 June 2026
Reply from Wattbike
Hi Brian,
Thank you for taking the time to leave such detailed feedback, and for the 4-star review. It's great to hear that you're enjoying the stability, build quality and adjustability of the Wattbike, particularly during those all-out sprints!
Your recommendation around setting up the gear buttons to mirror your outdoor bike is really useful, and I'm sure other cyclists will appreciate that tip.
I'm sorry to hear that you've found ERG mode less responsive than your previous trainer. There can be differences in how ERG mode behaves across different training platforms, so it would be interesting to hear how you find it when using the Wattbike app. If you continue to experience issues, please do get in touch with our Customer Service team and we'd be happy to take a closer look.
Thanks again for the thoughtful feedback, and we hope you continue to enjoy your training!
Very pleased
Service arrange and completed within a timely manner. Engineer knowledgable. Work carried out to an excellent standard. Bike running better than before now. Would highly recommend. Customer service were also good before the service. I had an issue with my bike and they were very helpful and quickly got to the root of the problem. Thank you
15 July 2026
Unprompted review
Reply from Wattbike
Hi Maureen,
We are so pleased to hear that our service and engineers exceeded your expectations, and that your bike is performing better than ever. It's wonderful to know our customer service team was also helpful in resolving your initial issue quickly. Thank you for your kind words and recommendation!
Happy Cycling!
Team Wattbike
Customer Support went above and beyond
I've been having some issues connecting my heart rate belt to my Wattbike and Matt at Wattbike gave me some very comprehensive instructions that enabled us to troubleshoot the issue together and get to a favourable conclusion.
While I had his attention I mentioned I'm about to emigrate from the UK to Japan and could he source a power supply for Japan (two pin same as US). He worked with the spare parts store who found a unit in stock and after payment quickly dispatched to me. He also took the effort to pass me all the contact details for the Wattbike partner/service centre in Japan so I could seek local support if needed when I arrive, really thoughtful and great customer service, thank you!!!!
20 July 2026
Unprompted review
Reply from Wattbike
Hi Garry,
We are so happy to hear about your positive experience with Matt, especially regarding the comprehensive support you received for your heart rate belt and the thoughtful assistance with your upcoming move to Japan. We always aim to provide exceptional service and are glad we could help with the power supply and local support details. We wish you all the best with your emigration!
Happy Cycling!
Team Wattbike
Non existent customer service
Non existent customer service and very poor follow up. The left pedal wouldn’t screw onto the crankshaft due to no thread.
16 June 2026
Reply from Wattbike
Hi James,
We're really sorry that your bike was delivered with an issue with the crank thread, meaning you were unable to fit the left pedal. This is certainly not the experience we want for a new bike.
We arranged a service call-out to resolve the issue, although unfortunately the engineer had to rearrange the appointment to the following day. I also understand your frustration that we didn't follow up with you after the engineer's visit.
Our service system normally only alerts our team if a booked job is unsuccessful, so when the visit was marked as completed, we weren't automatically prompted to contact you. That said, we appreciate that we should have followed up to make sure everything was resolved, and we're sorry that this didn't happen.
Thank you for bringing this to our attention, and we're glad we were able to arrange the repair.
Had a tech issue with Wattbike
Had a tech issue with Wattbike, once we established there was a bike not software issue things were quickly solved. Bruce the engineer was excellent and informative and gave the bike a good service. Cheers Bruce!
16 July 2026
Unprompted review
Reply from Wattbike
Hi Anthony,
We are very happy to hear that our engineer was able to resolve the issue with your bike quickly and efficiently. We appreciate you sharing your positive experience with us.
Happy Cycling!
Team Wattbike
Great customer service
Great customer service - Australian distributor missed the order but Isabel sorted it out in no time and stayed in touch until the order was delivered.
18 July 2026
Unprompted review
Reply from Wattbike
Hi Phil,
We're so glad to hear our team provided excellent service and resolved the order issue efficiently. We appreciate you sharing your positive experience with us!
Happy Cycling!
Team Wattbike
Had a problem with the Atom
Had a problem with the Atom - the tech team were first class.
It could be fixed with a service so booked one on line.The first offer of a service date wasn’t great but they soon rectified that.
They went above and beyond after that - taking my bike away and providing a replacement whilst they sorted it.
My bike came back immaculate and in great working order.
Matt and Isobel have beed ‘on it’ over the couple of weeks it took.
17 July 2026
Unprompted review
Reply from Wattbike
Hi Mark ,
We are so happy to hear about your positive experience with our service team! It's wonderful to know that we could swiftly resolve the issue with your Atom and that the temporary replacement bike was helpful. We pride ourselves on going above and beyond for our customers, and we are delighted that your bike returned to you in immaculate condition. Thank you for sharing your kind words.
Happy Cycling!
Team Wattbike
Prompt arrivale
Prompt arrivale, Edward phone 20 mins before, service done, worn parts all changed, bike was skipping before the service, now works perfectly, Edward has extensive knowledge of watt bikes and bikes in general, highly recommend the service
17 July 2026
Unprompted review
Reply from Wattbike
Hi Stuart,
We're thrilled to hear about your positive experience with our service! It's fantastic that your bike is now working perfectly, and we appreciate you highlighting the expertise of our team. Thank you for your high recommendation!
Happy Cycling!
Team Wattbike
Edward was great
Edward was great. Talked me through a few maintenance bits to do in between services and gave the bike a really thorough service. Looks like a new bike now.
17 July 2026
Unprompted review
Reply from Wattbike
Hi Arron,
We're so glad to hear our team provided such a thorough service and helpful maintenance tips. We appreciate your kind words!
Happy Cycling!
Team Wattbike
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.