Great communicating , about 10 days with postage to get back as first day it wasn't delivered as nobody to sign for it. but great to get it back .
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good customer service and hasty repair
Company replied
They were very helpful
Company replied
Having my phone protected
Company replied
Company details
Written by the company
We are a UK based, British owned company, established in 1993. Our team has a combined experience of over 200 years. We provide support for UK gadget retailers who also sell insurance to their customers. Talk to us for insurance on all things tech.
We protect gadgets
Written by the company
- from accidental damage and theft.
- Many of our policies are sold by our retail partners. Did you know you can add your other devices, such as phones used by your family, with us as well? Just give us a call (01256 471387) and we'll provide the details, or visit our website at https://wcsinsurance.co.uk/contact-us
We promise
to settle all valid insurance claims with care.
We believe that if the worst happens and you have a valid claim against our insurance policies then we should settle your claim with the minimum of fuss and as fast as possible.
We take the quality of repairs to your equipment seriously, using only the best parts, and if we can't repair your equipment or it has been stolen, then we should replace it quickly, too.
Contact info
6 Faraday Office Park, Rankine Road, RG24 8QB, Basingstoke, United Kingdom
- 01256 471387
- admin@wcsinsurance.co.uk
- wcsinsurance.co.uk
4.4
Excellent
442 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Warranty & Creditor Services
Thank you for taking the time to write a review, we are delighted you are so pleased with the customer service.
Good service no hassle can’t fault them…
Good service no hassle can’t fault them brand new phone replacement with in 7 day
19 June 2026
Reply from Warranty & Creditor Services
Thank you for your positive review, we are delighted you were so pleased with the service, and appreciate you taking the time to write a review.
Customer service
3 June 2026
Reply from Warranty & Creditor Services
Thank you for your positive review, we are delighted you are so pleased with our Customer Service.
Good product
Received everything I need the day before the phone arrived. Reasonable price.
9 June 2026
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review, we do appreciate it.
Absolutely brilliant service
Absolutely brilliant service. Very quick response to my claim and professional help been given. I've been kept informed of all the steps of the process of my claim.
Special thanks to Amy.
3 June 2026
Reply from Warranty & Creditor Services
Thank you for your positive review, we are delighted you were so pleased with our service and especially Amy's.
Reply from Warranty & Creditor Services
Thank you for your positive review, we do appreciate it.
Reply from Warranty & Creditor Services
Thank you for your positive review, we always strive to provide a very good service and are delighted you have always found this to be the case.
Really excellent customer service and…
Really excellent customer service and the phone repair was also very professional.
18 May 2026
Reply from Warranty & Creditor Services
Thank you for your positive review, we are delighted you are so pleased with our customer service and the professional phone repair
I taken a free trial with a mobile I…
I taken a free trial with a mobile I purchased. However really hard to work out how to cancel it and got charged twice and didn't really want it. I find it confusing as couldn't see it on my vodafone account, or talk to anyone about it. Ended up emailing someone, lets see if it cancels.
19 January 2026
Reply from Warranty & Creditor Services
Thank you for your review. We are sorry that you found it difficult to get in touch. The policy wording was sent to your email address on the 19th January 2026 & this provided details of how to cancel. However, we have received your email this morning & can confirm your policy is now cancelled with immediate effect, and you should have received an email from us confirming it.
WCS - brilliant insurance company
WCS handled my phone insurance brilliantly. They have been excellent all through the process with clear instructions and responsive communication. They did say that it could take up to 10 working days to fix but the phone was sorted the day after they received my damaged phone. If I need insurance again for any of my phones I would definitely go with WCS
8 May 2026
Reply from Warranty & Creditor Services
Thank you for your positive review, we are delighted you are so pleased with our service. We really strive to give customers an excellent experience when they need to make a claim.
Not all heroes wear capes
Toni from Customer Services contacted me within an hour of reaching out. Gave me all the information I needed to rectify the issue, which admittedly was my fault but reassured me and resolved my query in less than 5 minutes.
Shout out to Toni!
8 May 2026
Unprompted review
Reply from Warranty & Creditor Services
Thank you for your super review, we really appreciate you taking the time to write one and I know Toni will be delighted with it.
Been with this company for years now
Been with this company for years now. Had two claims and such a smooth process from start to finish with both handsets ⭐️⭐️⭐️⭐️⭐️
30 April 2026
Reply from Warranty & Creditor Services
Thank you for your positive review Diane, we really appreciate our loyal customers, and always strive to give you great customer service.
They were really professional and got…
They were really professional and got this resolved quickly, the only issue I had was with apple and find my iPhone. But to be fair once this was sorted with apple they got the issue resolved within a few days. I would highly recommend them
30 April 2026
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review Phil, we really appreciate it and are delighted you were pleased with the service.
Fast service I had a very smooth and hassle-free…
I had a very smooth and hassle-free experience with Warranty & Creditor Services. My claim was handled efficiently, and the team kept me informed throughout the process. Everything was resolved quicker than I expected, and I really appreciate their professionalism. Highly recommended!
29 April 2026
Reply from Warranty & Creditor Services
Thank you for your positive review, we are delighted you were so pleased with the service.
Scam making you feel safe and secure…
Scam making you feel safe and secure but trying to take your money out
20 January 2026
Reply from Warranty & Creditor Services
We are sorry to hear you feel this is a scam but must reject your accusation. When you purchased your handset with Fonehouse in January you selected to take out Accidental Damage insurance with WCS. Your Schedule and Policy Wording were emailed to you on 20/01/2026 to your shown email address. As you cancelled the insurance on 04/02/2026 no premiums have been taken.
Cover was put in place in good faith and on instruction from Fonehouse, therefore we would kindly request you, to please amend your review.
I don't know yet
I don't know yet, how is it gonna work but i hope I'll not need that because i love my new phone and use it with a lot of care but i get that warranty because sometimes incidents happen beyond your expectations
10 April 2026
Reply from Warranty & Creditor Services
Thank you for taking time to write a review, glad to hear you are so happy with your new phone, but if the worst happens, we are here to help.
Reply from Warranty & Creditor Services
Thank you very much for your review. We're very pleased you were so happy with the service.
dont recommend
Shit took money out after i cancelled on the standing order on the phone, wasnt helpful at all once rang again.
23 February 2026
Reply from Warranty & Creditor Services
Whilst we are sorry you are unhappy you only rang to cancel the direct debit yesterday - the premium was collected the day before. You said you called previously to ask about cancelling but we have no record of your call - maybe you called someone else?
The staff was very rude talking to each…
The staff was very rude talking to each other in their own language and laughing in front of me while I was being served I felt very uncomfortable and felt like crying 😢. I will never go back to that store again on ( Cardiff Queen Street) called ( iCrack ) and and advice everyone else to do the same. The worst experience I've ever had.
2 April 2026
Reply from Warranty & Creditor Services
We are very sorry you had a bad experience. Please note that we Warranty & Creditor Services - not iCrack so your review relates to another company not us and we would appreciate it if you amend your review accordingly.
Reply from Warranty & Creditor Services
Thank you for your review
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