Great communicating , about 10 days with postage to get back as first day it wasn't delivered as nobody to sign for it. but great to get it back .
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good customer service and hasty repair
Company replied
They were very helpful
Company replied
Having my phone protected
Company replied
Company details
Written by the company
We are a UK based, British owned company, established in 1993. Our team has a combined experience of over 200 years. We provide support for UK gadget retailers who also sell insurance to their customers. Talk to us for insurance on all things tech.
We protect gadgets
Written by the company
- from accidental damage and theft.
- Many of our policies are sold by our retail partners. Did you know you can add your other devices, such as phones used by your family, with us as well? Just give us a call (01256 471387) and we'll provide the details, or visit our website at https://wcsinsurance.co.uk/contact-us
We promise
to settle all valid insurance claims with care.
We believe that if the worst happens and you have a valid claim against our insurance policies then we should settle your claim with the minimum of fuss and as fast as possible.
We take the quality of repairs to your equipment seriously, using only the best parts, and if we can't repair your equipment or it has been stolen, then we should replace it quickly, too.
Contact info
6 Faraday Office Park, Rankine Road, RG24 8QB, Basingstoke, United Kingdom
- 01256 471387
- admin@wcsinsurance.co.uk
- wcsinsurance.co.uk
4.4
Excellent
442 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Mobile was not received how can you…
Mobile was not received how can you give insurance
5 February 2026
Reply from Warranty & Creditor Services
Thank you for your review, however, we would like to point out that once you advised us the new handset had not been received in the post, the policy was cancelled with immediate effect and no premiums were paid.
Great value mobile phone insurance
3 February 2026
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review, we do appreciate your input.
Reply from Warranty & Creditor Services
Thank you for your positive review Craig, we do appreciate it.
Donr even no who you are but I
Donr even no who you are but I. Paying 10er and I still dont no
11 November 2025
Reply from Warranty & Creditor Services
Thank you for taking time to post a review. We are Warranty & Creditor Services who are providing Mobile Phone Insurance to cover your handset which you selected when purchasing your new phone with FoneHouse. Your policy documents were emailed to you on the 11/11/2025. If you would like a copy of these please email your request to: Admin@wcsinsurance.co.uk and we will be happy to help.
The sim card tray was bent and the back…
The sim card tray was bent and the back glass of the phone has almost completely come off
19 January 2026
Reply from Warranty & Creditor Services
We see from this review, there is an issue with your repair, which we must apologise for. Having checked our records I cannot see that you have reported this to us. In the circumstances, your claims handler will contact you to advise how we can resolve this issue for you.
Quick and easy to apply sent phone back…
Quick and easy to apply sent phone back quickly and great customer service
28 January 2026
Reply from Warranty & Creditor Services
Thank you very much for your review and kind comments. We're delighted you are pleased with the service.
Brilliant thank u ⭐️⭐️⭐️⭐️⭐️
11 March 2025
Reply from Warranty & Creditor Services
Thank you for your very positive review
ive dealt with these for a claim and…
ive dealt with these for a claim and all very efficient and went really smooth.
new contract was super easy.
23 January 2026
Reply from Warranty & Creditor Services
Thank you very much for your review. We're delighted you have been happy with the service
I have not had any dealings with this…
I have not had any dealings with this company before but from what I can gather everything is on order thank you
15 January 2026
Reply from Warranty & Creditor Services
Thank you very much for your review!
Well tbf I've only just taken out…
Well tbf I've only just taken out insurance but so far so good
Fast service and simple but well it depends if I need it and the end result so
21 January 2026
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review Alex, we do appreciate it, and if the worst should happen, I'm sure you'll be pleased with our customer service.
Reply from Warranty & Creditor Services
Thank you for your positive review, we do appreciate it.
Because she was really friendly
Because she was really friendly. she listen and helps me with my problem
7 January 2026
Reply from Warranty & Creditor Services
Thank you for your positive review, we are glad you found our customer service so helpful
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review Kirsty, we do appreciate it.
Reply from Warranty & Creditor Services
Thank you for your positive review, we do appreciate it.
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review, we are delighted you are so pleased with Amy's customer service.
Great they have good offers and they…
Great they have good offers and they explain you everythingh
29 December 2025
Reply from Warranty & Creditor Services
Thank you for your positive review, we do appreciate it
Very helpful staff
Very helpful staff. I spoke to Amy by telephone and she guided me through the process. Everything was sorted very quickly. Thank you.
29 December 2025
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review, we do appreciate it, and are pleased you are happy with the service you received.
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review, we trust you are satisfied with the cover you have taken.
Reply from Warranty & Creditor Services
Thank you for your positive review, we are delighted you are so pleased with our service
Reply from Warranty & Creditor Services
Thank you for your kind review, we do appreciate it.
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