West Country Surveyors Ltd Reviews 

121
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptional professionalism and thoroughness of the property surveys, noting that complex issues are explained clearly in plain English. Reviewers frequently share how exceptionally patient and polite the staff are when answering detailed questions and guiding first-time buyers through the entire process. However, some customers also noted that documents occasionally experienced slight delivery delays or required extra patience during busy periods and staff leave. Despite these minor scheduling hurdles, individuals consistently remained highly satisfied with the invaluable guidance, reassuring support, and comprehensive property insights provided throughout the entire transaction.

What people talk about most

Service

Consumers find service to be exceptionally positive, professional, and efficient. Reviewers frequently... See more

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and professional... See more

User experience

Reviewers highlight positive aspects of user experience with clear explanations and comprehensive details.... See more

Customer communications

People report positive experiences with customer communications and appreciate the professional approach.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish quick efficient service. Erica Bond our surveyor wrote a detailed, informative report which helped us make a decision about the house we were purchasing. She spent 4.5 hours at... See more

Rated 5 out of 5 stars

I can’t recommend West Country Surveyors enough. My surveyor really knew his stuff and produced an exceptional report which really helped us to make the right decision with regards to a recent purchas... See more

Rated 5 out of 5 stars

Erica is a fantastic surveyor and nothing has been too much trouble for her. She carried out a full level 3 survey for us in less than ideal conditions. The report is thorough and in depth and the fol... See more

Rated 5 out of 5 stars

We dealt with Erica for a survey on an older property which had its quirks! She explained everything very clearly and the report was very detailed which highlighted all the various issues in plain Eng... See more


Company details

  1. Chartered Surveyor
  2. Appraiser

Written by the company

As an independent family surveying practice we work throughout Bristol, Somerset, Devon and parts of West Dorset, specialising in providing building and property pre-purchase surveys including the RICS Home Buyer Report, RICS Building Survey along with the SAVA Home Condition Survey. Whether you are buying your first home in Chard, moving house in Taunton, or extending your property portfolio in Exeter, we are here to help. Use our expertise and local knowledge from Minehead to Honiton, Wellington to Tiverton and Plymouth to Bridgwater to make an informed decision about the house you want to buy. We provide residential property surveys for property buyers, portfolio landlords and investors. In addition, we offer snagging surveys on new build properties to assist buyers in getting a developer to complete their new property inside and out. We are able to act as a party wall surveyor in Party Wall etc Act 1996 matters if you are extending your home, undertaking party wall works or if your neighbour is doing so and you have been served a notice.


Contact info

4.9

Excellent

TrustScore 5 out of 5

121 reviews

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4.9

All reviews

(121)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

I was extremely impressed with the thorough survey…

I was extremely impressed with the service I received from Erica Bond. I was provided a detailed and thorough report that clearly highlighted key findings, including potential and urgent issues, which ultimately gave me a fuller understanding of the concerns I had initially. She was honest and I appreciated her deep insight into the property. She was extremely professional, attentive, and generous with her time, carefully talking through every concern I had in a thoughtful and easy-to-understand way. I was very pleased with the overall service and would highly recommend her to anyone needing a property survey.

24 November 2025
Unprompted review
Rated 4 out of 5 stars

Surveyor very good, company slow.

The first contact at West Country Surveyors Ltd was friendly and helpful. The actual surveyor, Matthew Pilkington , was very helpful - giving an in depth verbal report on request when the report he had completed was delayed in the WCS LTD system. The wait of 3 weeks for the survey to take place was inconvenient, but the price was OK .

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service all round!

Everything about West Country surveyors has been great! Booking my Homebuyers survey online was incredibly easy and there was great communications throughout the process. I received my detailed and thorough report with photographs promptly, and also recieved verbal feedback and useful advice over a phone call from David Clare. Would definitely recommend using West Country Surveyors to anyone living in the south west!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent throughout

David and the team at West Country Surveyors have again provided an excellent service. We received a very thorough report which really helped us make an informed decision on the property we wanted to buy. David addressed particular concerns we had on both current and future maintenance issues, and was very helpful fully explaining answers to further follow-up queries we raised.

In addition, the kindness and efficiency of the office staff throughout also made what can be a rather daunting experience as easy as possible. Thank you, all!

We thoroughly recommend West Country Surveyors.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend WCS

Highly recommend WCS, in particular Mathew Pilkington, for their exceptional service and efficiency. Mathew was a pleasure to deal with, producing a thorough and detailed level 3 house survey, and most importantly was incredibly generous with his time in explaining the report. In addition they were one of the best quotes we received so win win!
Thanks Matt!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. Very quick responses to any of our questions. The final survey rep[ort is clear and includes many photos which has helped us understand the report more fully.
Highly recommended.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Erica at WCS

Erica is a fantastic surveyor and nothing has been too much trouble for her. She carried out a full level 3 survey for us in less than ideal conditions. The report is thorough and in depth and the follow up call was very informative and helpful. We wouldn’t hesitate to contact Erica and West Country Surveyors again if needed in the future.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Survey

From start to finish quick efficient service.
Erica Bond our surveyor wrote a detailed, informative report which helped us make a decision about the house we were purchasing. She spent 4.5 hours at the property. Her follow up emails were so lovely. She really does need a special thank you. We will definitely not hesitate to use this company again.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Efficient, detailed and reasonably priced.

We dealt with Erica for a survey on an older property which had its quirks! She explained everything very clearly and the report was very detailed which highlighted all the various issues in plain English, we will undoubtedly use her again for any future purchases.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent detailed survey with plentiful photographic evidence

We arranged a level 2 (homebuyers) survey with West Country Surveyors Ltd.
Matthew Pilkington completed the survey and telephoned us afterwards on the same day to see if there was anything we would like to know or discuss. He explained two key matters requiring further investigation.

We received the survey the following week. This was very detailed, easy to understand, and was very thorough. There were photographs of taking each moisture reading and of every aspect of the property.
Matthew really put a lot of effort into checking and recording everything about the property and providing evidence of the same.

We have also called Matthew twice to discuss items in the survey and he has always been very helpful and answered our questions fully.

As recommended in the survey, for one item I contacted a structural engineer. They reviewed the survey and photographs and were very impressed with the quality of the survey advising this is someone who certainly looks to know what they are doing.

A very good survey, and thank you again to Matthew.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent , Matthew was extremely helpful in answering our questions regarding our survey and would definatly recommend the company West Country surveyors Ltd

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Very comprehensive survey

Matt provided immediate feedback with a reassuring phone call. A very detailed report followed with clear photographs to illustrate possible external problem areas.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Very detailed report done from Erica…

Very detailed report done from Erica and turned round in a few days followed up by a phone call to discuss. Helped us make the right decision with the house we were looking to purchase.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend

Very good company, reasonably priced and booked in within a reasonable time. I was contacted the same day as the survey with an explanation of their findings and full report followed a week later.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional, thank you

I can’t recommend West Country Surveyors enough. My surveyor really knew his stuff and produced an exceptional report which really helped us to make the right decision with regards to a recent purchase. Without his knowledge and expertise we could have entered into something that we would have bitterly regretted. The surveyor took their time to talk things through with me and put my mind at ease. I wouldn’t hesitate to use again. Thank you Kiara and David.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

The complete process was well…

The complete process was well structured, efficiently managed, and I was kept informed throughout the engagement.
My emails were swiftly acknowledged, and David was able to able to answer all of my questions shortly after the survey had been completed, which was very reassuring.
I will definitely be using these services again.

16 September 2025
Unprompted review

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