West Country Surveyors Ltd Reviews 

121
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptional professionalism and thoroughness of the property surveys, noting that complex issues are explained clearly in plain English. Reviewers frequently share how exceptionally patient and polite the staff are when answering detailed questions and guiding first-time buyers through the entire process. However, some customers also noted that documents occasionally experienced slight delivery delays or required extra patience during busy periods and staff leave. Despite these minor scheduling hurdles, individuals consistently remained highly satisfied with the invaluable guidance, reassuring support, and comprehensive property insights provided throughout the entire transaction.

What people talk about most

Service

Consumers find service to be exceptionally positive, professional, and efficient. Reviewers frequently... See more

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and professional... See more

User experience

Reviewers highlight positive aspects of user experience with clear explanations and comprehensive details.... See more

Customer communications

People report positive experiences with customer communications and appreciate the professional approach.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish quick efficient service. Erica Bond our surveyor wrote a detailed, informative report which helped us make a decision about the house we were purchasing. She spent 4.5 hours at... See more

Rated 5 out of 5 stars

I can’t recommend West Country Surveyors enough. My surveyor really knew his stuff and produced an exceptional report which really helped us to make the right decision with regards to a recent purchas... See more

Rated 5 out of 5 stars

Erica is a fantastic surveyor and nothing has been too much trouble for her. She carried out a full level 3 survey for us in less than ideal conditions. The report is thorough and in depth and the fol... See more

Rated 5 out of 5 stars

We dealt with Erica for a survey on an older property which had its quirks! She explained everything very clearly and the report was very detailed which highlighted all the various issues in plain Eng... See more


Company details

  1. Chartered Surveyor
  2. Appraiser

Written by the company

As an independent family surveying practice we work throughout Bristol, Somerset, Devon and parts of West Dorset, specialising in providing building and property pre-purchase surveys including the RICS Home Buyer Report, RICS Building Survey along with the SAVA Home Condition Survey. Whether you are buying your first home in Chard, moving house in Taunton, or extending your property portfolio in Exeter, we are here to help. Use our expertise and local knowledge from Minehead to Honiton, Wellington to Tiverton and Plymouth to Bridgwater to make an informed decision about the house you want to buy. We provide residential property surveys for property buyers, portfolio landlords and investors. In addition, we offer snagging surveys on new build properties to assist buyers in getting a developer to complete their new property inside and out. We are able to act as a party wall surveyor in Party Wall etc Act 1996 matters if you are extending your home, undertaking party wall works or if your neighbour is doing so and you have been served a notice.


Contact info

4.9

Excellent

TrustScore 5 out of 5

121 reviews

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4.9

All reviews

(121)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

House Purchase Survey

Erica Bond completed my survey, and it was one of the most comprehensive and detailed surveys, either I or my family and friends have ever received. She did a great job, was prompt and happy to answer my questions after the fact. All in All, she provided a great service!

9 July 2025
Unprompted review
Rated 5 out of 5 stars

A local family run Surveyors who care

David and the team at West Country Surveyors went over and above for us, in managing the transfer of a survey to another property when our sale fell through. The care and service provided was refreshing at a stressful time. When the survey was complete, David took time to call to explain some of the report and we received the report quickly to save more stress, so thank you!

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Professional and Friendly Customer Service - Highly Recommended

David and his team at West Country Surveyors Ltd, have gone above and beyond and exceeded my expectations with their customer service, from start to finish!
I needed to have a Homebuyers survey carried out on a property I was intending to purchase but due to the property being a holiday let the only day it could be carried out on was a Saturday! Normally David doesn't work on Saturdays, however as a gesture of goodwill he agreed to do the survey on a Saturday morning!
I then received the actual report at 8am the following Monday morning, which is incredibly quick and would have meant that David would have had to work on Sunday to get the report completed!
The report was extremely well laid out and written clearly, with ample helpful photos, and a specific section with issues for my legal advisors. It is the best survey report I have ever seen!
After reading the report I rang the office who arranged for me to have a phone call with David on the Wednesday afternoon, to discuss a few queries I had. David was most helpful in clarifying my queries and made some additional good points and suggestions.
I fully appreciated David taking the time out of his day to discuss the report with me.
David has been absolutely brilliant, as well as all of the office staff. I really cannot thank them all enough.
I absolutely recommend using West Country Surveyors Ltd, you will receive an excellent professional and friendly service and all at an incredibly competitive price.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic. Do not bother going elsewhere!

After looking at many reviews, we decided to instruct David to complete a snagging survey on our new home.

The report we got was extremely comprehensive, covering all the main issues and all the knit picks as well. Everything has been well documented and photographed meaning we were easily able to provide this to our developer for remediation.

I missed David’s initial call after the inspection, but he kindly spoke to me regarding his visit the next day for over an hour (and it was his holiday that day).

His care and attention to detail is impeccable, and he genuinely cares about the service he provides.

If you are considering a snagger / surveyor I cannot recommend him enough!

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Party wall award

David Clare dealt with a complicated party wall issue for us. He was professional and patient throughout and achieved the desired result quickly. I would highly recommend his services. Thank you.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service and support

Great service and support. Our surveyor was thorough, super helpful and easy to talk to. We were in a bit of a different situation buying the house we are living in so got to talk to our surveyor as he was onsite. Full survey report sent to us really quickly. Definitely recommend. Thanks.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

House purchase level 2 survey.

House purchase level 2 survey.
Erica Bond did a thorough survey for me, she called me the following day and filled me with confidence that she’d done a great job, she went through everything with me with advice and recommendations for the future….. thank you

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Help to Buy Valuation Extension

I used David for my Help to Buy valuation which he carried out very professionally & quickly so we could get it issued.
My sale was taking along time, so my valuation was going to expire. I called David as I was worried about it. He said it will all be fine & got the 1 month extension letter sent through in a couple of days.
I will definitely recommend David for any surveys or help to buy valuations. Such a lovely company to deal with…😊

8 May 2025
Unprompted review
Rated 5 out of 5 stars

A shining light in our house buying journey!

A shining light in our house buying process!

The service we received from David and his team was impeccable from start to finish!

David was so friendly, professional and responsive during the whole pre and post process. Due to some complications we had to delay and David very kindly gave up his time on a few occasions to offer us his advice and really patiently laying it out in layman's terms for us first time buyers.

When we finally booked in the date for our L3 Survey we didn't have to wait long, even though we'd had them on hold for months.

On the day of the inspection David called us immediately after and gave us a 20 minute verbal run down of it all and the chance to ask any burning questions.

We then, unbelievably received the full written report by the very end of that day! When does that ever happen hey?

David has been fantastic throughout and I would recommend him and WCS to anyone!

Thank you!

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Erica was an excellent surveyor

Erica was an excellent surveyor, both conscientious and competent. The report was full of photographs detailing every issue. I particularly valued her phone call on the day of the survey to give me the overall picture and context. Outstanding

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Very much recommended

I have used David at West Country a number of times now and have always been particularly impressed by the desire to help with feedback an questions, but also the thoroughness of the reports.

David even called me on a Sunday eve after left a query a bit earlier on the same day.

Very much recommended.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and helpful

David was knowledgeable and helpful. Communication was great and easily contactable. Would highly recommend and will definitely be using West Country Surveyors again.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and helpful

Efficient and helpful. Talked things through with me in calm detail, and was happy to answer any questions. The report was clear, informative and detailed.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We used West Country Surveyors for the recent purchase of our new property. From the first telephone call and speaking with David, I had every confidence we had chosen the right company to carry out the survey. David was very friendly and helpful and answered all of my questions, appreciating it had been many years since our last house move.
He made a follow up call to discuss his findings and ensure we understood what was in our report. He took time to ensure we understood and were happy with what was being explained. This was above and beyond what he needed to do and we were extremely grateful for this, it was very reassuring for us.
The report itself was very thorough and in depth with plenty of clear photographs for us to refer to. There was so much detail given that we really felt David had covered everything we needed and more.
Fantastic experience dealing with West Country Surveyors from start to finish and we would highly recommend them for anyone looking for a friendly, helpful and professional service. Thank you David!

5 February 2025
Unprompted review
Rated 5 out of 5 stars

From the initial telephone enquiry I…

From the initial telephone enquiry I was very impressed with the professionalism of Westcountry Surveyors. They were reasonably priced and very approachable. David carried out a thorough survey and highlighted the areas that needed further investigation. David was very keen to discuss his findings.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

David is fantastic

David is fantastic, he's an absolute thorough professional - saved us a fortune by doing his job the best he can. If you want the best survey, with a detailed report - you can not get better. Happy to recommend and vouch for David.

16 September 2024
Unprompted review

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